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“Great Place to Stay - Exceptionally Friendly Staff” 5 of 5 stars
Review of Embassy Suites Detroit - Livonia/Novi

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Embassy Suites Detroit - Livonia/Novi
3.0 of 5 Hotel   |   19525 Victor Parkway, Livonia, MI 48152   |  
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Breakfast & Wi-fi Package
Ranked #6 of 14 hotels in Livonia
Oak Park, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Place to Stay - Exceptionally Friendly Staff”
5 of 5 stars Reviewed February 11, 2013

My husband and I live about 20 minutes away and we use this hotel when we want to get away from home. We go to the movies that is 5 minutes away and there are great restaurants in the area. We really enjoy the awesome breakfast especially the omelettes. The staff are exceptionally friendly including the front desk, restaurant and omelette chef.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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423 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Long Island, NY
Top Contributor
178 reviews 178 reviews
84 hotel reviews
Reviews in 93 cities Reviews in 93 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed February 8, 2013

Used to stay here more often but have been finding better bargain and properties. Choose this again because of the rate and made a mistake.
Staff was nice but the room was really really worn. Same issues I had at another Hilton property this week. Worn room, old shower, took hot water forever to come up and to kick it off the water didn't drain from the tub. I had to take a shower with 6 inches of water!!!

Seems to me that the Embassy Suite brand has really gone down hill in the last few years and their older properties just aren't holding up. It's sad because I really like the rooms and the designs.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo MI
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 7, 2013

We enjoyed this hotel in Jan 2012.
It is very spacious. The happy hour bar is great.
The breakfast was unbeliavable... love the omelette chef.
The conference room usage along with awesome food service.
The ceilings seem to be paper thin, lots of conversations can be heard,
especially during lat night hours.

Will stay here again.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palatine, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2013

Our room wasn't ready when we arrived...we were immediately given a complimentary dinner.
After being in the car all day, it was a welcome relief. We especially liked the way the room was laid out for privacy and for silence.

Room Tip: We prefer the upper floors rather than ground.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dayton, Ohio
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 6, 2013

Our weekend was a busy one. We were not given the room that we requested the first night. However, the front desk staff accommodated us on the second night by moving us to another room. There were a lot of kids running around. The managers reception was not worth attending, very small selection. The rooms were very outdated, with wallpaper borders peeling off the wall. Needs some updating.

Room Tip: rooms on the ends were quieter except in the morning, we overlooked the breakfast area and heard dis...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverview, Michigan, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 5, 2013

When I checked in, there was a 12-15 person line. That's okay, it was busy and three front desk staff members were working diligently to move people along. After 25 minutes standing in line, I made it to Carleton's terminal. He began with the obligatory greetings and looked up my reservation efficiently and politely. When he realized my room was not ready (at 5:00 pm), he told me that "house keeping is still preparing rooms" and "I will need you to stand over there; we will let you know when your room is available." I asked if he had a window when my room might be available (so I could walk away and come back). His attitude quickly devolved and he stared at his monitor (so as to not engage with me) and repeated exactly the same phrase as he did the first time: "house keeping is still preparing rooms. I will need you to stand over there; we will let you know when your room is available," but this time he seemed annoyed by my question. I asked "do think it will be 30 minutes? An hour?" He raised his head and his hand (gesturing to me to move away) "I don't know, I'll let you know" but really aggressively. I, at this point, had stood in line for 25 minutes, been told at 5:00 pm that my room isn't ready and I said to Carleton, "all I want to know is a range of how long you expect." He said, "I can't give you a range." I said "more than an hour; less than an hour?" FINALLY he said "10-15 minutes." I said (in a very condescending tone), "There we go. That's all I you had to say." Carleton's response: "WHATEVER." and he walked back to the office (which had the door leaning against the wall, as it was not attached any longer. NOT a great first impression when you walk in an Embassy Suites). I was the president of my 20-year class reunion and I selected this location and WAS NOT DISAPPOINTED by Barb, the facility, or the staff 3 years ago. It was great!!! But I do not think I will ever return because of Carleton, the detached office door, the various space heaters in the lobby. Looked very low-class. NOT AT ALL what I have come to expect from this, or any Embassy Suites Hotel.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livonia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 2, 2013

I have stayed at this particular hotel MANY times. I have communicated this SAME PROBLEM on each and every survey I have taken. The problem is NEVER resolved. You should initiate an arm band system for guests to use the facility. You have one person renting a room and bringing in ten or more persons and children to use the pool, hot tub and entire facility for free. These non-guests also come to your manager’s reception and to the free breakfast. We have seen a continuous decline in the number of guests in your hotel and this issue is a contributing factor. While we really enjoy Embassy Suites, we feel it has changed too much, and it appears these issues are not going to improve. We have discussed visiting another hotel in the future. Also, you need to renovate your pool and hot tub area and you need more variety of snacks at your manager’s reception. I have been told you provide more snacks during the weekdays. I have a feeling you cut back on snacks on the weekends due to amount of NON "guests" at the reception. Sad to see this hotel on the downturn.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI 48152
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Livonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Detroit - Livonia/Novi 3*
Official Description (provided by the hotel):
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites

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