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“Still a great place to stay” 4 of 5 stars
Review of Embassy Suites Detroit - Livonia/Novi

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Embassy Suites Detroit - Livonia/Novi
3.0 of 5 Hotel   |   19525 Victor Parkway, Livonia, MI 48152   |  
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Breakfast & Wi-fi Package
Ranked #6 of 14 Hotels in Livonia
GreenLeadersSilver level
Buford, Georgia
Top Contributor
69 reviews 69 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
“Still a great place to stay”
4 of 5 stars Reviewed July 9, 2012

You can't get a better breakfast staff than at this Hotel. They are awesome !

Rooms are great, elevators are slooooooowwwww... but use the single elevator in the north-west corner and it's not an issue (for some reason, no one goes to that elevator).

Noise can be a problem if they have events at the hotel, call and ask before you book. We had a wedding there our first night and the guests were out in the hall until about 11:30. If you have kids, I would avoid weekends (and holidays) here if you want them to get to sleep at a decent time.

We'll be back, but we will check to make sure there are no weddings, hockey teams, baseball teams, family reunions, etc. before we book.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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586 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 3, 2012

We stayed at this hotel 10 years ago when our son went to U. Mich. It was a beautiful facility. We stopped here overnight and were surprised that nothing had changed in 10 years. Same furniture with the addition of chips and scratches, same old TV's, same carpeting, wallpaper, etc. Did notice that they were lacking in housekeeping in the common areas, stains and in need of vacuum and shampooing or just new carpeting. The pond/stream was not real clean and had bubbles in it, I would assume most of the fish had died from lack of care, there were a few small ones left. The breakfast did not have as many offerings as it used to, seemed to be cutting corners wherever they could. The luggage carts were few and being used by hotel dining staff so had to chase one down and ask to use it. The wheels on the cart were in need of air or replacing, very difficult to roll it about, as well as not looking like it was ever wiped down considering all the hands that are pulling and pushing it around. Overall very disappointed and would not stay there again. They really need to put some money into updating their facility.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review, July 6, 2012
I want to personally thank you for sharing your stay with us on TripAdvisor. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel. We will take your review under consideration as we are actively working to improve our guest experience. We hope you will consider staying with us in the future so you can enjoy our improvements.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2012

Great service - friendly and thoughtful. Room was huge but could use some updating of the amenities (tv, bathroom)

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 1, 2012 via mobile

We picked this hotel because of the room style set up and we had our two children with us. The separate living area worked out great for our situation but everything else left much to be desired. The room was dated, wallpaper peeling off the walls, box TVs, uncomfortable beds, no vent exhaust in the bathroom, etc. Had I known ahead of time that if you were getting to beds they would both be full sized we would never had booked here, as my husband is not a small guy and I don't think I slept soundly since being here. Also the air vents for the room are in the living area so the sleeping area does not stay cool. The pool area was gross. Towels thrown everywhere, water dripping from the ceiling and there were so many chemicals in the pool that you couldn't see the bottom in 3 ft of water. To top all this off we came on a weekend and there was a softball tournament going on, so there were kids running around being very loud till late at night. The staff here is very friendly and nice and there is also a free breakfast in the morning, get there early or it is gone.

Stayed June 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review, July 2, 2012
Thank you for writing a review about our hotel. We are very happy you found our staff to be very friendly and nice. We apologize that our two-room suites were not up to your expectations. We will have our maintenance team inspect the room and the pool to make sure everything is up to our standards. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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Mt. Calm
Top Contributor
141 reviews 141 reviews
90 hotel reviews
Reviews in 72 cities Reviews in 72 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 28, 2012

Outstanding staff, really care and try their best to please. Rooms are nice but I got one with a bad TV in the sitting area. The evening gathering is great the bartender comes up with a new drink every night.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 27, 2012

I had a good experience. The rooms were a little tired looking, especially the bathroom. The pillows were little squares that were uncomfortable for sleeping. Bring your own if you can. The hotel itself was well kept. The best part was the happy hour with free drinks and food in the evening.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review, June 29, 2012
Thank you for taking the time to write a review about your recent stay at our hotel! We sincerely appreciate your feedback and we’re very sorry you were unhappy with the appearance of our two-room suite. We will take your comments under consideration as we continually work to improve our guest experience. We are happy to hear that you enjoyed our Complimentary Manager’s Reception. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2012

We were at this Embassy for a week. It was always clean. Staff was always friendly. Helped us with anything that we needed. Breakfast was out of this world. When we travel I hope all Embassy Suites are like this one. Thanks for an excellent stay.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI 48152
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Livonia
#3 Business Hotel in Livonia
#4 Romantic Hotel in Livonia
#4 Family Hotel in Livonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Detroit - Livonia/Novi 3*
Number of rooms: 239
Official Description (provided by the hotel):
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites

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