I am a huge Marriott fan but this was a real let down.
NO BREAKFAST DELIVERED: I had an 8-5 meeting yesterday in the Superior Room of this Marriott. I dont know if there was a miscommunication or not but we thought breakfast had been ordered ahead when the reservation was made, but all that was delivered was a basket with 3 apples, 3 orange and 4 granola bars. REALLY? We called/spoke to someone.... but an hour later, breakfast hadnt shown up (it never did), so i left the meeting and go down the street (in the rain) to Panera Bread for a delicious box of pastries. To Mariott's credit, the coffee and was good, hot and kept well-stocked. The small decanter was still hot at 4 p.m. Kudos to that!
ROOM NOT CLEAN: The room didnt feel clean and the single SMALL round table was set to seat 6 (there were 8 of us). It was just a suite cleared out (with Murphy bed folded up in the wall and bathroom in the room; small kitchen sink area). I opened the curtains so we could see out since we were stuck in that room from 8 a.m. - 5:30 p.m. and clearly the curtains hadnt been opened in months, there was CRAP all over the roof that we overlooked -- a dirty rag, garbage, etc. And the windowsill was dirty and covered in cracked plaster. In the bathroom - NOT CLEAN - scum around the base of the toilet on the floor, there was a purple jelly bean. And i found another purple jelly bean in the corner of the room later. It's NOVEMBER. Have those been there since EASTER IN APRIL!? (random: A broken crayon rolled out onto my papers from under/behind the murphy bed.) CLEAN MUCH?
Also, they need to install a loud fan in the bathroom! Nothing like hearing all your colleagues use the toilet while everyone is right outside the bathroom door. AWKWARD!
On the upside, I'm going to ASSUME that the guest rooms are kept cleaner than the "conference rooms". Sweet Lorraines restaurant in the lobby looks wonderful and is a great perk!!! And the fact that this hotel is attached to Laurel Park Place Mall is wonderful too. We walked over to California Pizza Kitchen for lunch - delicious! So, go ahead and stay here, but dont rent out a conference room unless you inspect it first.
- Official Description (provided by the hotel):
- The Detroit Marriott Livonia is conveniently located near all of Detroit's major expressways and is easily accessible to downtown Detroit, Ann Arbor, and Southeast Michigan. Our on site transportation providers will be happy to extend our discount to you when traveling to Detroit's Metro Airport, a mere 18 miles from our hotel. Connected to Laurel Park Mall our hotel is just steps away from a variety of dining and entertainment options. Once inside the Detroit Marriott Livonia hotel you will enjoy guestrooms and suites featuring luxurious down comforters and duvets, HD flat screen TV's and recently upgraded wireless internet. Treat yourself to relaxing diversions in our indoor pool, whirlpool and extensive fitness center. Our on site restaurant and home town favorite Sweet Lorraine's is sure to please your palate with it use of organic and locally grown catering fare. Discover the finest of Detroit's hotels in Livonia, Michigan - at the full service Detroit Marriott Livonia. ... more less
- Reservation Options:
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- Also Known As:
- Detroit Marriott Livonia Hotel Livonia
- Marriott Livonia
- Livonia Marriott