Our group has been going to Garland for 12 years. The reservationist inadvertantly cancelled one of our villas and our group had to split up. I asked Paul, the manager of reservations, to help and there was no accomodation. The front desk staff are unhelpful, rude and act as if they are doing you favor instead of performing great customer service. Their computer system wasn't working properly and I stood at the front desk for 1/2 hour waiting to get my room key. Finally I insisted they not make their problem my problem and let me get settled in to my room. All the other staff were great.
Our group is reconsidering for next year, not the best value for $.
- Also Known As:
- Garland Lodge And Resort
- Garland Hotel Lewiston
- Garland Resort Lewiston