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“Booked for convenience and was disappointed by service” 1 of 5 stars
Review of Crowne Plaza Lansing West

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Crowne Plaza Lansing West
3.0 of 5 Hotel   |   925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)   |  
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Ranked #7 of 23 hotels in Lansing
Kinross, Michigan
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Booked for convenience and was disappointed by service”
1 of 5 stars Reviewed April 28, 2014

I booked at this hotel due to the convenience of staying at the same location as the 2-day meeting which I am facilitating/presenting. Unfortunately, when I arrived this evening they didn't have a room for me. The most frustrating aspect of this was that I had called just a couple of hours before to double check that there were no problems with the reservation. I knew I would be arriving late and hate to have to deal with hotel issues when I am that tired. When I arrived, I was informed that due to leaking ceilings in several of the rooms, I would have to stay elsewhere. When I inquired whether or not I was the last check in of the night, I was told that they still had one room left, but that was being held for a "VIP" - not what I wanted to hear at that point. I do understand that issues happen, but I would've have really appreciated the courtesy of a phone call or email as soon as they discovered the issue.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review, May 14, 2014
Dear Rachel F,

Thank you for leaving us a review regarding your recent stay. We are sincerely sorry that this stay was a disappointment. We have sent you a private message to discuss.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 people have reviewed this hotel

Traveler rating
    57
    28
    8
    5
    4
See reviews for
18
13
6
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

we stayed at this hotel for a bowling tournament.it is such a lovely hotel.everything is neat and clean.the staff is all very friendly.the pool towels were always stocked.every part of the hotel was well maintained.I loved the in room amenitys.my room was very fresh and clean. Being an executive housekeeper myself I have deep inspections.my room passed with flying colors! the exercise room is top of the line! the basketball court and the game room was a nice touch for my children.my family and I had a very nice time at the hotel.if I ever come back to Lansing I will visit again! good job to all the staff here-

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2014

The deteriorating weather made it impossible to push on through with our itinerary, so we pulled off at the Crown Plaza, and are we glad we did! The staff was friendly and welcoming and Bordeaux was a delightful restaurant with affordable prices and hefty portions. The $9.95 breakfast buffet was just icing on the cake. The room was fresh and inviting and I was totally comfortable with the great mattress and other amenities in the very well appointed room. My colleagues and I were so happy to have this wonderful hotel to shelter from the storm!

Room Tip: High floor away from elevators
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manistee, MI
Top Contributor
73 reviews 73 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 9, 2014

I have stayed in a fair amount of hotels and this is one of the nicer ones in my opinion. Front desk staff is top notch, bar staff is top notch, the rooms were well appointed (clean and confortable). The free wireless was adequate and my room (on the 4th floor) was very quiet. I will be staying again soon.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankenmuth, Michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2014

I have stayed at this hotel before and it never disappoints me. The entry is great the rooms are great the linens are great the location is good. This is a nice hotel for the price. I would recommend the hotel to include 2 bars of soap in the bathrooms and add linen bath mats when you step out of the showers. I will stay again if I am in the area.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 13, 2014

I was there for business on 02/12 spent the night, had room service for breakfast and used the wifi for some quick work. Overall it was clean, comfortable bed and good food. I stayed on the second floor and slept very well. The down side is that men's restrooms were down to one toilet during our convention...which was not good considering we were at the near capacity of the room and there was also another convention next door.

Room Tip: King bed was nice on second floor. There was rust on the stopper in the sink which was odd. Ironing...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Lansing, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 17, 2014

This hotel property may be newly remodeled but the service is terrible. The desk clerks and managers are terrible at customer service. Please do yourselves a favor and hire some more experienced staff, the current ones have no idea what it takes to work in hospitality. I do not recommend that any person give their hard earned money to this place. To say the customer service here is 'one-star' is a compliment, but -5 stars is not an option unfortunately.

Room Tip: Don't stay here, poor customer service.
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review, January 20, 2014
Dear leathodz,

First, I would like to thank you for taking the time to post a review. Feedback from our guests allows us to continually improve. The experience you described is uncharacteristic of the level of service our team strives to provide (and which the majority of reviewers rave about). Since the review was rather vague, we would like to learn the details of your visit and how we can make it right. I would love to have the opportunity to speak with you directly, so please ask for me (Tammy Pease at 517-323-7100). We look forward to hearing from you soon and wish you the very best.

In the spirit of hospitality,
Tammy Pease, CTA
Director of Revenue & Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lansing West

Address: 925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
Phone Number:
Location: United States > Michigan > Lansing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Lansing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Lansing West 3*
Official Description (provided by the hotel):
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 
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Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton

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