Simply put, the management and staff of this gorgeous hotel simply understand the nature of hospitality. There is a quality that has long been abandoned in the hotel business at even some of the country's top hotels, integrity; make no mistake integrity is a deeply ingrained principle in the staff of the Lexington Lansing. The hotel has obviously studied the industry and their guests to know exactly what they must do to cater to the needs of their guests.
We stopped on our way back from a trip on Mackinac Island. Sitting at dinner I decided to call it a night and came across this amazing property on the Hotels.com app on my iPad. At first I was dismayed there were no five or four star in Lansing. I know the star rankings do not necessarily mean quality, but this property far surpasses most four star hotels I have ever stayed in and every 3.5 star hotel. The level of service is on par with what you receive at the finest establishments on Mackinac Island, a Conrad Hilton, or at a Disney resort, truly world class.
Every staff member we encountered was hospitable and friendly. There is no bigger downer when you are excited about staying somewhere and the check-in associate or the room service waiter/waitress is not welcoming. While we were disappointed that we could not eat in the hotel restaurant, due to construction, we were very pleased with the amazing level of service we received by the wait staff. They were personable, knowledgeable, and went out of their way to find a way to accommodate special requests for dinner and cocktails.
The best part of our stay was the extensive activities rooms. It was a great time just being able to shoot some hoops after dinner, play a game of air hockey, and relax in the pool and amazing bubbly hot tub. The best part is that the pool and whirlpool are open 24 hours!! Even better, after midnight it is for adults only. Too many hotels with pools close at an absurd hour like 10 or 11 on weekends! Even worse the pools can often be overrun by large groups of unsupervised kids without an ounce of respect. Here even if there is a problem with the guests at the pool the hotel has been hospitable and considerate enough to leave the pool open around the clock! The people running this establishment really understand the wants and needs of their guests, they have amazingly thought everything through and that is pretty rare in today's world. I cannot thank them enough for this consideration.
We stayed in a newly remodeled king bed room and all of the furnishings were new and of great quality. The bed was amazing perfectly soft with great linens. The tv was a decent size flat screen with great picture quality. Everything was very clean and there was nothing to complain about. We slept wonderfully.
We love the Lexington Lansing Hotel so much that we will be returning shortly and we have no business or other activities planned, we just love this hotel that much. The Lexington is a true destination resort and I am sure that is even more true when the renovations are done and the restaurant is open again. If you want a weekend or week away to relax in a hot tub, swim, play a few sports or games, sleep in an amazing bed, and be treated like a hotel guest should then this is your place!