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“Best of the best!” 5 of 5 stars
Review of Quality Suites Hotel

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Quality Suites Hotel
2.5 of 5 Hotel   |   901 Delta Commerce, Lansing, MI 48917   |  
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Ranked #2 of 23 hotels in Lansing
GreenLeadersSilver level
Dearborn, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Best of the best!”
5 of 5 stars Reviewed August 31, 2013

This is one of the best hotels I have ever had the pleasure of staying in. First, the suite was spacious. The "living room" had a sofa and a side chair along with a coffee table and side table. In the same room was a desk and chair and the counter that was the "kitchen" with the fridge and microwave and a HD flat screen TV. The next room was the bedroom with an extremely comfortable and clean king bed, two bedside tables and a long counter with the sink and another HD flat screen TV. There is also a nice large closet at the end of the counter. The Tub/Toilet is in a small room at the back of the Suite. Everything was extremely clean, including the carpeting. I liked the fact that I could slide a door closed between the living room and the bedroom to block out the AC unit sound. I had a great sleep. This hotel seemed relatively full but still quiet and comfortable. While I only stayed, unfortunately, one night, this would be a great place for a long term stay.
The staff is pleasant and efficient. It is nice to be greeted by name and with a smile. Housekeeping was considerate of the fact that I stayed right up until check out time and never bothered me.
I felt the rate for the room was right on target for this hotel. It was very reasonable and definitely worth every penny of it. I will definitely stay at this hotel again. I have nothing but good things to say about it.
Thank you for the great stay!!!!!

Room Tip: I really liked the top floor. Open lobby.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review, September 15, 2013
Any review entitled, "Best of the best", means the world to us. Thank you, thank you, thank you.
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160 people have reviewed this hotel

Traveler rating
    115
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    3
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Lansing, Michigan
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 31, 2013

Good breakfast and happy hour was great. Rooms were very dirty. All counters were sticky. Bathtub still had shampoo rings from previous occupant and long black hair all over floor. Toilet dirty, and bathtub stained. Spoke with the front desk and they said "so do you want us to tell help keeping to take extra care in cleaning the bathroom?"

Room Tip: Check out the bathrooms before you accept a room
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review, September 15, 2013
I checked your room immediatley after you departed and your comments were 100% correct. Bathroom cleanliness is absolutely critical and we failed you there. To make matters worse, the previous guest had used hair dye in the shower which is very difficult to remove. In addition, the response from our front desk was completely wrong and thanks to your comments, I have completed the proper training. Please accept my sincere apologies for not meeting basic hotel standards. Despite our top-ratings on trip advisor and 5 Platinum Awards from our brand, we too are a long way from perfect. I welcome mistakes like this because they make us better, and without your feedback we lose the opportunity to improve.
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Iron Mountain Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2013

Clean-Clean-Clean, nice lobby and atrium, room very comfortable, bed was too. Staff very friendly and $4 breakfast was fantastic. Did I say clean? Definitely will stay here when in Lansing again. Well done!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review, October 18, 2013
Your review is hanging on our team bulletin board right now. The title says it all, "Hard to find a place this nice". Wow. We happen to agree with you, and we are thrilled that you will "definitely" stay here the next time you are in Lansing.
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Grand Rapids, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 4, 2013

We love the quality Suites in Lansing. This hotel truly appreciate the military personnel. The always have great military rates. During the week this hotel houses many young soldiers heading out to either join the military or have joined and are leaving for boot camp. The take great care of these future soldiers. The best part about the place are Tom and JoJo in the morning.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review, October 18, 2013
Thank you for your kind comments and appreciating that we take great care of our military guests. We do this because they deserve it. Every one of them. We appreciate their sacrifice and their dedication to our country. Home of the free, because of the brave.
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Dallas, Texas
Top Contributor
1,409 reviews 1,409 reviews
148 hotel reviews
Reviews in 290 cities Reviews in 290 cities
564 helpful votes 564 helpful votes
5 of 5 stars Reviewed August 3, 2013

We were hesitate in making a reservation at a Quality hotel since our prevision experience had not been that good. Went to the front desk and the young man was a great greeter not only to the hotel but for Lansing. He was efficient,courteous and business. Wanted to know if we had stayed before and advised him that we had not. He then went through all the amenities including a free cocktail hour in the evening and our options for breakfast. He even comped us on a hot breakfast. This hotel appeared to have been a previous suite hotel and there was a very large atrium. The suite was large and was clean. That is important to us. The cocktail hour was a little skimpy however many of those we saw apparently loved the complimentary wine as they sat and consumed several glasses. The morning breakfast was very good an the staff excellent. We had eggs, bacon and all the extras. Was an excellent breakfast. We also notice th hotel was especially catering to the military that were staying there and we appreciate that. Out check out was efficient and quick. Great stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review, October 18, 2013
Thank you for staying with us and embracing the Quality Brand of hotels. It always impresses me when guests tell us exactly what is important....for you, it was a large suite that was CLEAN. And we delivered. Thanks for sharing that you had a great stay.
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Eaton Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2013 via mobile

First we checked into Days Inn across the road and quickly left. The place should be shut down. Then we went to the Quality Inn and boy were we very pleased. It was not only better priced, but very clean and neat. Breakfast is excellent by the way! Love that they take pets too. Stay here, not there!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review, October 18, 2013
Thank you for your wonderful feedback and comments on your stay with us. Yes! We are pet friendly and we're glad that you took advantage of it. We are thrilled that you found our breakfast to be "excellent". It's because we have a hot, cooked-to-order breakfast that similar hotels are unable to match.
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Knoxville, Tennessee
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 8, 2013

stayed here last month and was very pleased. this time not as entertained. lacked customer service. i went to the front desk to let them know that the hot tub was not even luke warm and the woman behind the desk was texting on her phone and the guy behind was off to the side on his cell. while checking in she was having a conversation with someone she knew and i was ignored until the guy needed help. last time i will stay here.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review, July 17, 2013
Richard,

Thank you for your feedback and especially for sitting down with me and sharing your experience. As we discussed, we have a firm policy prohibiting our staff from using cell phones as it shows that we are in a self-serving mode, rather than completely engaged in guest service. Thanks to your comments, I have revisited this policy with our entire team and have them focused on exactly what is most important in the hospitality business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Suites Hotel

Also Known As:
Quality Hotel
Quality Inn Lansing
Quality Hotel Lansing
Address: 901 Delta Commerce, Lansing, MI 48917
Phone Number:
Location: United States > Michigan > Lansing
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#1 Green Hotel in Lansing
#2 Family Hotel in Lansing
#6 Business Hotel in Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites Hotel 2.5*
Official Description (provided by the hotel):
The Quality Suites Hotel in Lansing has won the Hotel of the Year Award as well as five consecutive Platinum Awards from Choice Hotels International. First-class amenities include a complimentary continental breakfast or choose our award-winning hot breakfast upgrade option. The hotel also hosts an evening reception nightly from 5-7pm with complimentary beer, wine, and cocktails. All suites have two rooms and include a microwave, refrigerator, a sleeper sofa, and two televisions with 55 HD channels. Free high speed internet access is available throughout the hotel along with computer internet stations for guest use. The property also has a convenience store, sauna, and a complimentary airport shuttle van. ... more   less 
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