I stayed at the hotel over a 5 day period. The Hotel its self was amazing! However, Chara the front desk clerk was absolutely unprofessional, She had been fighting with who I believe was her mate in the parkinglot, and it carried out through the night by the elevators. She was on her cell phone in the lobby cursing and arguing and crying. Should be something you leave at home. Her attitude was extremely poor, and she was very rude to me and other guests as well. The next night I spoke with Lindsey She was the coolest person at the front desk. Smiles and very friendly. The group of guys I had with me all seen the difference between the two nights. When I asked to speak to a manager she advised me there was no manager over night, but I could come back down in the morning and speak to one. and she is the supervisor and if there was anything she could do to let her know. Later that night I called down due to a large party next door to me. Lindsey and security came up and moved my room which was very generous as she helped me move my things and reassured me that the floor she put me on was very quiet and apologized more than needed but I was very impressed with the new room and had that floor to myself. Lindsey was very accommodating and understanding. Lisa at the front desk later that night was so cheerful and polite joking with me and told me her guests are her first priority and she would be more than happy to help me with whatever as long as I asked. This hotel was astonishing, my opinion get rid of chara and her rudeness and problems She was talking like she came straight from the hood how wrong of me to say but it is the truth. I know of about 6 other people in the hotel can agree as it was just flat out ridiculous. Other than that the rooms were immaculate the bar was absolutely calming and relaxing and the bartender Jamielee was nice. I would recommend everyone to the Best western
- Official Description (provided by the hotel):
- The Best Western Plus Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more less
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