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“Excellent” 5 of 5 stars
Review of Red Roof Inn & Suites - Lake Orion/Auburn Hills

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Red Roof Inn & Suites - Lake Orion/Auburn Hills
2.0 of 5 Hotel   |   2755 South Lapeer Road, Lake Orion, MI 48360 (Formerly Palace Inn Auburn Hills)   |  
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Ranked #1 of 1 Hotels in Lake Orion
1 review
“Excellent”
5 of 5 stars Reviewed December 30, 2012 via mobile

My fiance and I came to the Palace Inn because we were attending an event at the Palace. When we entered the hotel it was very nice....the staff was very friendly and greeted us right away....the decor in the hotel is amazing....modern vintage..love it!!!! We were informed of the FREE shuttle the hotel provided us to and from our event....we took advantage of that and was extremely pleased. Our driver was very friendly and made us feel super comfortable....when in this area again we will DEFFINATLY be staying here again!
Signed VERY HAPPY CUSTOMERS,
Thomas and Jeanene

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, December 31, 2012
Dear Guest, it is a pleasure to know that you have had enjoyed your stay with us, your are very important to us and your feedback allows us to better serve our customers in the future ! Thank you very much for choosing the Palace Inn of Auburm hills/Lake orion and will look forward serving your comfort in the very soon future.

Best regards to you and your fiance from the palace Inn's general manager and Staff
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69 reviews from our community

Traveler rating
    30
    17
    6
    6
    10
See reviews for
16
16
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Windsor, Canada
1 review
4 of 5 stars Reviewed October 18, 2012

We stay at The Palace Inn for concerts at DTE Energy Music Theater. The rooms are clean and comfortable. Most have fridge and microvave. Full hot breakfast in the morning and a shuttle that takes us and picks up from the concert. The driver Emil is great! He leaves no one behind...even when they get lost like my friends do after the show. The service at the front desk is always helpful and accomodating. Awesome value for the money. We'll be back!

Domenic

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest,

Thank you for your feedback on your stay at the Palace Inn! We are very happy that you were pleased with the shuttle service and deluxe continental breakfast. We welcome you to stay with us again! Your feedback lets us know that our guests are enjoying their stay with us.
Thank You Again,
Palace Inn Management & Staff
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Lake Orion, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

My son got married in Oxford, Michigan and we needed a hotel for our out of town guests to spend the weekend and our other guests to spend the night. The staff was very nice and accommodating. They provided a shuttle for our guests to and from the reception. The breakfast in the morning was great. I highly recommend you stay here. R Chisholm

Room Tip: We didn't use any kids activities or room service so I can't comment. But my brother used t...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest,

Thank you for choosing the Palace Inn for your son’s wedding party guests. We are very pleased to hear that you were happy with your stay with us. We take pride in providing quality service to each and every guest of ours.

Thank you again for your kind review of our hotel.
Palace Inn Management & Staff
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Erie, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2012

I travel a lot with my job. This hotel is great. Very nice staff. Emil was great, he went out of his way many times to make my stay very nice. Along with the free shuttle and pizza dinners I will stay here again.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest,

Thank you for taking the time to review your stay at the Palace Inn. We are delighted that you enjoyed the complimentary Dominos pizza and the shuttle services! We will be sure to pass your kind words along to Emil! We truly appreciate your review and hope that we will see you again in the future!

Thanks Again!
Palace Inn Management & Staff
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2012 via mobile

Was a wounderful stay, The staff make you feel just like home the people are so nice they always say hi and ask about your day what a wounderful staff alsow the rooms are very clean and up to date I had such a great stay and I will for sure stay again if in the area.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest,

Thank you very much for taking the time to write your comments on your stay with us at the Palace Inn. We will be sure to let our housekeepers and staff know of your kind words. Compliments towards the staff are highly valued and let us know we are doing a good job in keeping our guests happy. Next time you return to our hotel, be sure to enjoy our deluxe continental breakfast and our indoor heated pool!

Thank You Again,
Palace Inn Management & Staff
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PEWAMO
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2012

My husband and I planned a two night stay at this hotel so we could attend a conference at The Palace. We arrived around 5:00 on a Thursday afternoon and signed up for the 5:30 free shuttle to The Palace. To our surprise the hotel provides free pizza on Thursday night! We were able to have a quick bite before heading out. Both mornings had a nice continental breakfast.....just enough to tide us over for a late lunch. Our rooms were very clean and the showers had a nice shower head....no lame amount of water coming out. The staff was friendly and our shuttle van driver was great. If I was forced to find one complaint, the only thing I'd say is they need to provide larger and softer bath towels.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest,

We are delighted that your found our complimentary shuttle to the Palace of Auburn Hills to be useful & that you enjoyed the complimentary dinner provided on Thursday nights as well! All comments directed towards staff are appreciated and helpful, thank you very much. We invite you to come stay with us again anytime!

Thank You!
Palace Inn Management & Staff
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atlanta, Michigan, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2012

I would like to give a great big thank you to the staff here, Most people do not understand the time, commitment, and the insane feeling of changes, renovations, making sure everyone is happy, not that the customer is always right, because i have seen some of them that they deal with first hand. With all the travels we have done and hotels that we have stayed at never have we been able to have dinner waiting from 5 to 7 at a hotel included with the price nor a full breakfest. 75 percent offer coffee and donuts but not the palace inn any issue we have had was taking care of respectably and quickly. The staff has been amazing. In my own experience if i deal with customers that are rude and uptype noone can make them happy and my other half worked with brides and there mothers for years in the banquet industry again if you dont go well beyond what is expected the reviews are just reviews. With work this has become the familys home away from home give them a AAAAAA+++++ there are still changes going on and they are improving daily find it a awesome experience.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest

We would like to sincerely thank you for the wonderful comments you wrote about your stay with us at the Palace Inn. We believe in customer satisfaction and as such, we work diligently to ensure that all customer complaints are handled quickly and effectively. We are pleased that you enjoyed your stay with us and delighted to be your family's home away from home! In regards to the changes, we have been updating our hotel for the past year. Please come back soon and see all of the new changes we have made!

Thank You Again
Palace Inn Management & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn & Suites - Lake Orion/Auburn Hills

Address: 2755 South Lapeer Road, Lake Orion, MI 48360 (Formerly Palace Inn Auburn Hills)
Phone Number:
Location: United States > Michigan > Lake Orion
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lake Orion
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn & Suites - Lake Orion/Auburn Hills 2*
Number of rooms: 76
Official Description (provided by the hotel):
The Non-Smoking Red Roof Inn & Suites Lake Orion/Auburn Hills features spacious rooms equipped with free WiFi, microwave & refrigerator, and flat screen TVs. Enjoy free breakfast, fitness center, and indoor heated pool as part of your stay. The Palace of Auburn Hills and Olde World Canterbury Village are both within 5 miles of the Red Roof Inn & Suites Lake Orion/Auburn Hills. Many shopping and dining options are also convenient to the hotel. ... more   less 
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Also Known As:
Palace Hotel Lake Orion
Best Western Lake Orion
Lake Orion Best Western

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