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“Great Hotel!” 5 of 5 stars
Review of Palace Inn Auburn Hills

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Palace Inn Auburn Hills
2.0 of 5 Hotel   |   2755 South Lapeer Road, Lake Orion, MI 48360   |  
Hotel amenities
Ranked #1 of 1 hotels in Lake Orion
La Jolla, California
1 review
2 helpful votes 2 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed November 26, 2011

We stayed at the Palace Inn for a friends wedding and had a great experience! My husband and I thought this hotel had a wonderful staff and very accommodating!!! We both travel so much that it was nice to stay a hotel that had pleasant staff.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Palace Inn Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest,

Thank you so much for your kind comments in reviewing the Palace Inn. We are happy to provide our guests with excellent customer service and accommodations. We hope you will stay with us again in the future and be sure to check out our newly renovated lobby and guest rooms!

Thank You Again!
The Palace Inn Management & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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48 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Ferndale, Michigan
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 10, 2011

We had a rooms blocked for our wedding in Sept. 2011. First of all, the hotel completely changed names from the "Best Western" to the "Palace Inn" after I made our reservations and they didn't even have the courtesy to contact me and let me know. As a result, I sent out information for "Best Western" with my wedding invitations. It wasn't a horribly big deal since the phone number and address stayed the same, but I was still upset because I could have provided our guest correct information had it been supplied to me.

In addition to the name change, the sales representative I had been making all my arrangements and correspondence with left the company. Again, I had no notification whatsoever. I sent her a bunch of email inquiries, and of course, I did not receive any reply. A couple weeks later, I called the hotel directly and they informed me she no longer worked there. Again, I was a little frustrated that no one had taken over her email account, and once again, there I was left in the dark about what seemed to me, a big deal.

Our wedding night at this hotel was AWFUL. While walking down the hall to our room (in my wedding dress), I was approached by a staff person and told if my party did not quiet down, the police were going to be called. They seriously threatened me so harshly for noise on my most joyous occasion? Oh yeah. This came as total shock to me since I was literally just passing through the hallway, and my wedding group was no where nearby. I felt that this was a special day for me. Instead of being accommodated, I was treated like a delinquent.

We had gift bags that were to be handed out to our guest upon check in. While most of the bags were handed out, there were a few that we not. The day after our wedding, the front desk person was horribly rude to my mother who was trying to collect the unclaimed gift bags for me. After she argued with the person, they finally gave her the bags.

THIS WAS A HORRIBLE EXPERIENCE. I DO NOT RECOMMEND THIS HOTEL FOR A WEDDING BLOCK AT ALL. IT'S A MESS OF A HOTEL WITH HORRIBLE CUSTOMER SERVICE.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceInnLakeOrion, General Manager at Palace Inn Auburn Hills, responded to this review, December 28, 2012
Dear Valued Guest,

We would like to greatly apologize for the inconvenience you experienced on your wedding day. We would like to let you know that the hotel is no longer a Best Western, as we have come to be under new management. Many changes have been made to the hotel since the date of your review, including staffing. We encourage you to stay with us again in the future and allow us to show you the changes that have been made. Additionally, if you would ever like to speak with our Sales Manager, her name is Debbie Bryk and she can be reached by calling the hotel. Again, we apologize for the experience you had and would like to offer you a more positive one.

Thank You Again
Palace Inn Management & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Palace Inn Auburn Hills

Address: 2755 South Lapeer Road, Lake Orion, MI 48360
Location: United States > Michigan > Lake Orion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Lake Orion
Price Range (Based on Average Rates): $
Hotel Class:2 star — Palace Inn Auburn Hills 2*
Reservation Options:
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Also Known As:
Palace Hotel Lake Orion
Best Western Lake Orion
Lake Orion Best Western

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