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“Wonderful hotel and staff” 5 of 5 stars
Review of Staybridge Suites Grand Rapids/Kentwood

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Staybridge Suites Grand Rapids/Kentwood
3.0 of 5 Hotel   |   3000 Lake Eastbrook Boulevard SE, Kentwood, MI 49512   |  
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Ranked #1 of 3 Hotels in Kentwood
Certificate of Excellence
Grand Blanc, Michigan
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
“Wonderful hotel and staff”
5 of 5 stars Reviewed July 1, 2013

I called after very rude treatment during check-in at the Hawthorne Suites (see that review). Danielle (I think), was very pleasant and helped making the reservation before a drove over. Check-in was very smooth. The suite was very clean and had everything you would ever need. The beds were comfortable, breakfast was excellent. They will get all my furture grand rapids business. Could not reccomend more.

Room Tip: 2 bedrooms are very spacious.
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Stayed June 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    43
    24
    11
    3
    2
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Mahwah NJ
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2013

Went to visit our daughter who lives in Kentwood. We had our dog with us so we were concerned if we were going to get good service. The service was great. The one-bedroom suite with kitchen suited our needs. We were named Guest of the Day when we arrived, so we had breakfast delivered the next morning. The room was very comfortable and we were able to spread out since we were staying for a couple of days. Our dog's crate was next to our bed so he felt comfortable as well. All the people were very friendly and we will use this place again when we come back to Grand Rapids.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Top Contributor
127 reviews 127 reviews
49 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 21, 2013

We stayed at the Staybridge for visiting the Holland Tulip Festival. It was a short 35 minute drive. There were 2 couples and the 2 bedroom suite with 2 bathrooms gave everyone enough space to relax. The traditional Staybridge amenities-Great Breakfast, Good Coffee, Fitness center, Free wifi and the evening meals all added to a great time. This was also very close to Meijer Gardens which is a must visit. Will be staying here on our next visit to Grand Rapids.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review, May 30, 2013
We are glad to be of convenience for you while visiting the area. There are always so many wonderful things to do in West Michigan in the spring, I am glad you had an opportunity to experience two of the best ones. Please visit us next time you are in the area and we will do our best to make it a great time!
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Chicago Heights
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

This is my favorite hotel accommodation when I stay in Grand Rapids Michigan. I would choose Staybridge wherever I go if I could find them and they are close to where I need to be! The staff is soooo nice and accommodating. The coffee is available, hot and free all day and night-Wolfgang Puck! Free breakfast is excellent and a highlight of our visits. I like that there is a little store available for late night snacks. It is always clean and quiet. You get a lot of room and service for you money!!!! I recommend to all. When I had a family member pass away, I recommended this hotel to all of our family from out of town.

Room Tip: Just make sure you ask for a smoke free, pet free room!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review, May 30, 2013
Hi Tina,

Thanks so much for all the great compliments. We work very hard to make sure the Staybridge brand is well regarded and a top choice among travelers. You touched on many of the qualities that make this brand a great one and we appreciate that very much. We look forward to seeing you next time you are in the city.
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Chicago, Illinois
Top Contributor
133 reviews 133 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 13, 2013

I stayed at the Staybridge a few nights ago. It was clean. The room was more than adequate and the staff was friendly and helpful. We booked the room less than 24 hours before we needed it and the cost was less than $100. I'd definitely stay there again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review, May 30, 2013
We are happy to hear of your positive experience and look forward to seeing you next time you are in the area!
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Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed April 19, 2013

Our home was recently destroyed by fire. We left that night with the clothes on our backs not knowing where we would end up. After just a few difficult nights our insurance company set us up at Staybridge Suites in Kentwood Michigan. From the moment we walked in the door they made us feel like family. Everyone was so kind. Being that it was so close to Easter the staff took it upon themselves to make up Easter baskets for out 7 and 10 year olds. We can not say enough good things about this wonderful group of people. Thanks again for making this difficult time much more bearable.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review, May 30, 2013
We were so happy that you found comfort at Staybridge during this difficult time and very much enjoyed helping every way we could. We all loved having the family around and are all so glad things worked out in the end. Best of luck!!!
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Vienna, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 19, 2013

This is one excellent place to stay in Grand Rapids.. I found the staff particularly helpful - Mitch and Dan. Any issues or concerns, you can be rest assured that its going to be taken care of.

The housekeeping staff make it a point to keep the rooms 100% clean.. Great work folks.. !!

Hope to stay here again the next time I visit Grand Rapids

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review, May 28, 2013
Thanks Prem! We enjoyed having you here and look forward to your next visit. Thanks for the housekeeping shoutout too. They are a very important part of this hotel's success and take great pride in their work. I will be sure to tell them about your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Grand Rapids/Kentwood

Address: 3000 Lake Eastbrook Boulevard SE, Kentwood, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Kentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Kentwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Grand Rapids/Kentwood 3*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to Michigan's West Coast! The Staybridge Suites Grand Rapids Airport hotel is only 3 miles from the Gerald R Ford International Airport! We are walking distance to dining, shopping at Woodland Mall & Centerpointe Mall, and entertainment at Celebration Cinema. This Grand Rapids hotel is only 10 minutes from downtown, where you'll find Van Andel Arena and Devos Place convention center. Our hotel is located near the ever beautiful Frederik Meijer Gardens. Staybridge guests enjoy a choice of three suite types: King Studio Suites, King One bedroom Suites, and we also have our 2 bedroom/2 bath Suites. All suites feature fully appointed kitchens, a full-sized refrigerator, microwave, coffee maker, dishes, and dishwasher. A complimentary daily hot breakfast buffet that features freshly-made golden malted waffles. We also provide a complimentary evening Sundowner reception Tuesday-Thursday, which includes different dinners with many of our other guests. Corporate travelers may also enjoy separate living and work areas complete with Free Wireless Internet, direct dial phone numbers, and voice mail. Get Comfortable at Staybridge Suites Grand Rapids Airport hotel. ... more   less 
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Also Known As:
Staybridge Suites Grand Rapids/Kentwood Hotel Grand Rapids
Staybridge Suites Kentwood

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