Hotel is showing its wear. Check-in was painless, and the front desk clerk was friendly. The lobby was your traditional, nothing fancy Fairfield lobby. The hallways appeared worn, and the elevator did as well.
The room was a double bed room, and again, straightforward with no bells and whistles. My problems began when I tried changing the channel on the t.v. Someone had placed a "parental lock" on the t.v., which only allowed me to view one channel. When I walked into the room, the room was freezing. I adjusted the thermostat and called the front desk. The clerk showed up about ten minutes later and couldn't fix the t.v. He also tried the thermostat and that didn't warm the room any. The room was still freezing!
Keep in mind that it was 1am at this point. First, he offered to discount the room for me. When I advised him that this wouldn't work, he offered to change my room. I appreciated the gesture, but did not feel like switching at 1am. I requested reward points instead and he obliged. Long story short, the heater not working was the real downer of the night. I can't really complain about anything else, and when the GM was contacted, she did accommodate my request(albeit a week late after contacting her and the main Marriott website).
If possible, try a nicer hotel. This one has seen its better days.
- Also Known As:
- Fairfield Inn Kalamazoo West Hotel Kalamazoo
- Fairfield Inn Kalamazoo West Hotel
- Fairfield Inn Kalamazoo
- Fairfield Kalamazoo
- Kalamazoo Fairfield Inn
- Kalamazoo Fairfield
- Official Description (provided by the hotel):
- At Fairfield Inn you can count on a friendly welcome, a clean and comfortable room, great features, amenities and service that will make you want to return. And we'll help you get started each day with a free continental breakfast. ... more less
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