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“Nice holiday inn” 4 of 5 stars
Review of Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
3.0 of 5 Hotel   |   2747 South 11th Street, Kalamazoo, MI 49009   |  
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Ranked #14 of 32 Hotels in Kalamazoo
Level Contributor
253 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Nice holiday inn”
4 of 5 stars Reviewed May 28, 2013 via mobile

Recently stayed here on business rooms are clean and have been renovated. Nice lounge and breakfast resturant. Indoor pool area is nice and seems to draw the croud. Would recommend and will stay again

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review, June 3, 2013
Hello Marc,

Thank you for taking the time to share your experience with others. I am happy to hear that you got to enjoy Old Burdick's. Did you get to try the new fried pickles- they are awesome! I recognize that your time is important but please contact me directly if there is anything that we can do for you to earn that fifth star.

Hoping to see you soon,
The Holiday Inn West Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
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    18
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Waukegan, Illinois
2 reviews
5 of 5 stars Reviewed May 21, 2013

Once again the Hotel and Staff (everyone from the GM down to the Housekeeping Staff) went above and beyond to accommodate our group again! Instead of naming them all I will just thank them all! The entire staff ROCKS!! It is a pleasure working with them in planning the unusual accommodations for our group. SEE YOU IN 2014!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review, June 3, 2013
Hello Teresa,

Thank you for your high praise! We love hosting the tournament teams and always have a blast with your guests. We look forward to another great year in 2014!

Take care,
The Holiday Inn West, Kalamazoo
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Vaughan, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 20, 2013

We stayed at this property during Victoria Long Weekend for Can-Am Softball tournament. The hotel was at capacity due to the tournament. While all the employees were very busy attending all the customers, they still had time to smile and provide an excellent service.

The hotel is like most Holiday Inn , no surprises , just comfort but the employees of this hotel, from the front desk , to the restaurant employees were all so professional , so friendly and so helpful!

What a great find ! Looking forward to come back next year!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waco, Texas
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 15, 2013

Asked for and got a quiet room facing the parking area/bowling alley.
Check-in smooth and easy.
Beds were quite good, clean bath and floors.
Ice machine worked, food in Burdick's was good, night staff there accommodating.
HVAC was quiet and worked well. (Should be on the wall with a digital read on the temp.)
Desk staff was extremely competent and accommodating day and night. Especially great: Tom and Molly—hope I am getting the names right.
I don't take daily service with a 3-4 day trip, and the HI does not bug the H out of you about that. Thank goodness. They leave you alone, which is what the sign says. :)


To get there: from the AP (AZO) take the Stadium Drive exit, go back under the highway on Stadium Drive and turn left at the first light (11th street). You will pass a couple of businesses and a drive very quickly. Keep looking to the left for the small Holiday Inn sign. Turn quick. If you miss, go into the church drive and come around. It's not that hard, folks. Location is convenient to things and there is a good place (I think) to walk outside there, weather permitting.

The sad parts—
Morning coffee was full of grounds :( :(.
HD television channels never worked (four days) and I heard other guests say the same—must have been a cable thing, but it never got remedied.
Did not use the pool or game room.
Have waited all day for a call to clarify charges, but no return call. . . .

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton Township, Michigan, United States
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 11, 2013

friendly staff, no breakfast pool was very dirty. room was fine i only stay here if i half too . i perfer express or staybridge location is right off 131 and it set back so you need to know were you are going to get there

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review, May 29, 2013
Dear Bruce G,

Thank you very much for taking the time to share your comments online. I am happy that you found our staff to be friendly. However, I sincerely apologize that your stay was negatively affected by the condition of the pool during your visit. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 29, 2013

I'll start with the good. The rooms (we had two) were clean and nicely decorated. The Kids Suite was great, the bunk beds were separated from mom and dad's bed by a wall and they thought that was great! The kids loved the pool which was in the 'Holidome', that means that it was in the open with rooms that opened onto it instead of being off in an isolated cinder-block and stuffy room. It was open, airy, and as close as you can get to being outside in Michigan that early in the spring. Nice game room and workout room. The Holidome had a pool table and ping pong available as well as several tables you could use to play games or eat take out. A nice place to stay.

The bad. I reserved the 'Kid Suite' but didn't get it upon arrival. Apparently the family that was staying there before us decided they wanted to stay 2 extra nights so instead of disappointing them and telling them that the room was reserved by another family and that they would need to move to a different room, they let them stay and disappointed my family upon check-in. They did call and leave a message on my home phone, but we were driving in from Chicago and were gone by the time they called. We were stuck in a room with two double beds and I ended up sleeping on the floor because that just isn't enough room for my husband and I. We ended up extending our stay for an extra night just so the kids could stay in the kid suite like I had promised them and they loved it. The hotel did give us the room complimentary but it didn't make up for the disappointment at check-in. Also they didn't offer the comp, I had to ask for it. Apparently they don't offer anything, they ask what they can do to make you happy and I came up with the solution.

Room Tip: If you want quiet, don't stay pool-side. Family rooms pool-side are very convenient!
See more room tips
  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review, July 9, 2013
Dear Stephanie P,

Thank you so much for taking the time to leave us your feedback. We appreciate the kind remarks regarding the Kids Suite and pool. However, please do accept our apologies for not being able to deliver an exemplary service during your stay particularly with the customer service and room accommodations received. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Thank you again for your candid review. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Cincinnati
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2013

Stayed here for a weeknight in April. Hotel was clean, staff was friendly. Ended up getting lots of perks due to being a Priority Club member and having a company rate: free breakfast, free drink, gift bag with snacks. Restaurant / bar atmosphere was nice and prices weren't out of line. Only negative is that I had a difficult time finding it before I knew where it was. It's set back off the street, and there's only a small sign right before you need to turn left.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 South 11th Street, Kalamazoo, MI 49009
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kalamazoo-West 3*
Number of rooms: 186
Official Description (provided by the hotel):
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn

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