I am pretty disappointed with the Holiday Inn Kalamazoo, because not only did I have a negative experience, but my review was never posted through their main site (sent in over 10 days ago).

I was very pleased with the hotel staff. They were kind upon my arrival, and after 2 months straight of staying in Holiday Inns around the nation, I was pleasantly surprised with the benefits for Priority Club members (discounts, guest bag, recognition).

However, after unpacking in my first room, I found 3 large bugs in it! They were over an inch long! I killed one, but got really grossed out! I went to the front and asked to be moved. The front desk was accommodating, but didn't seem to be surprised.

The next room I moved to faced the pool (kind of loud). I was a bit disappointed being downgraded from a king to a double, but it was fine since the other room had bugs.

However, in this room, I ate a granola bar and put the wrapper on my bedside table. Less than an hour later it was FILLED with ants. There were even ants in the bed. I told the front desk this the next morning (slept in the other double bed), and they said they'd take care of it. When I got back though, there were dead ants in my bed. YUCK!

The hotel needs to be checked for bugs. I couldn't sleep and felt like my skin was crawling. Very disappointed, Holiday Inn!

Another Holiday Inn that needs to be updated. Tried to book the hotel directly and I was told they did not have any rooms available. When I tried the 800 number I was told they had plenty of rooms available. The girl at the front desk had issues with the check in since her computer kept locking up. The television did not work properly due to some loose wires and I was given a different type of room then I was told during the reservation and check-in process. Wow I was worried that this was the beginning of a perfect storm. The carpet was stained but at least the bed was clean. At least the night ended with a good nights sleep and I left early in the morning before anything else could go wrong.

The Holiday Inn West is a little out of the way. There's nothing close by or within walking distance. If you don't have a car then there is a free shuttle bus that will take you places - just book it a little in advance. The rooms are clean and generally well equipped. The beds are large and comfortable (with silly little pillows as another reviewer already mentioned). The bathrooms are spacious with a hot and powerful shower. Nice linen and towels.

But some things they could do better here

1) The rooms are hot! Really hot! And the air conditioning units are very very noisy.
2) No opening windows (on either poolside or outside, so the rooms are very stuffy). Bring ear plugs if noise keeps you awake, poolside can be noisy for obvious reasons. Or just because of the griding of the air con unit
3) Proper coffee in the rooms is always nice to have, but please put milk (even UHT) rather than the non dairy creamer sachets. It would be nice (and better on the environment too) to have china rather than disposible polystyrene cups as well.

The gym is just passable, a few bits of cardio kit and some weights. Could do with more space for more stuff. Then it would be really good. Seems a shame as there is so much spare space around the area. Definintely worth thinking about spreading the area out into the empty space around it? I would have used it more except each time I went both running machines were busy. The pool is nice, a little cool but not cold - there is a quiet, adult only evening swim which is very nice.

Burdicks bar is welcoming and very comfortable for a woman travelling on business alone. The food is OK, not very inspiring there are better places in Kalamazoo, but if you just want a glass of wine and a burger it's absolutely fine. Vegetarians (like me) will not have much choice, but the veggie sandwich with portabello mushrooms is very good. The hotel breakfast seemed much improved on a previous review, although I only really ate cereal and fruit. All the other options seemed available and of good quality. Nice to see lots of healthy choices at breakfast too.

The team here are excellent, I felt very well looked after :-)

We stayed here the night of September 8th. We were in town to see the Western football game. The room was clean and quiet. The only complaint was that our wake up call never came through. Luckily we did wake up on our own on time.
We had a late night snack at the bar after the game which was not too impressive. it was pretty crowded and too bad they didn't open up more of the restaurant to accommodate the crowd. The food was not all that great.