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“Would stay again!” 4 of 5 stars
Review of Four Points by Sheraton Kalamazoo

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Four Points by Sheraton Kalamazoo
3.0 of 5 Hotel   |   3600 E Cork St, Kalamazoo, MI 49001 (Formerly Clarion Hotel)   |  
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Ranked #9 of 32 Hotels in Kalamazoo
Kalamazoo
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Would stay again!”
4 of 5 stars Reviewed December 20, 2012

When traveling, housekeeping is my biggest concern. I would have to say this is one of the cleanest hotels that I have stayed in. The breakfast was good, and rooms were updated. The lobby seemed to be updated as well. The only downside of this hotel is that it seemed like the walls were thin, as it was a little hard to find complete peace and quite. Would stay again!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, January 11, 2013
Thank you for taking the time to write a review about your recent experience at our hotel. We are thrilled that you found our facilities accommodating and will be sure to share your positive feedback with our staff.

At the Four Points by Sheraton Kalamazoo we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing to stay with us during your adventures to Kalamazoo.

We hope that you are able to visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    41
    33
    11
    5
    2
See reviews for
27
11
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Chicago, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2012

Stayed at four point during a business trip week of 12/3. Extremely knowledgebable and friendly staff. The rooms are very clean and newly updated/furnished. Considering I spent a couploe of days in Battlecreek MI prioir to coming here, the diffrence was night and day. I will never stay in Battle creek again and would rather drive 20 mins from tis hotel,

Free Breakfast, swimming pool, gym, wifi, All very nice.

If I had to give a constructive feedback I would suggest in room pay per view movies.

Kudos to management and Four Points. Will definitely return and suggest folks at my company to stay here in future trips.

Room Tip: I beleive the entire hotel has been recently renovated and all rooms havea very new and clean feel...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, January 11, 2013
Thank you so much for your fantastic review! We take great pride in providing exceptional service that leads to great experiences.

We look forward to welcoming you and your colleagues back in the near future!

Until then, Safe travels!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 24, 2012 via mobile

I stay in the area every year visiting family and have stayed in many of the hotels at this exit. This one was uncceptable.
Pros: the lobby is attractive.
Cons: Numerous. I have never been in a hotel with such paper-thin walls. We could here everything in the room next to us and even feel the movement of their bed through our wall. Towels had stains and hairs on them. Staff was friendly but indifferent about customer service (e.g. getting new towels was a wait). Very noisy HVAC, but at least it drowned out the other noises. All in all not worth the price.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 25, 2012
Thank you for taking the time to write and share your experience with us. We appreciate all feedback we receive.
I have expressed your concerns with our Housekeeping team regarding the issues that you experienced during your stay. Consistency and quality within all of our guest rooms is of the highest importance to our team and this is not taken lightly.
On behalf of my entire hotel I apologize that your impression of our hotel was tarnished by these events.

When you find yourself in Kalamazoo again, we would love the opportunity to make it right and have you stay with us!
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Detroit, Michigan, United States
1 review
5 of 5 stars Reviewed November 20, 2012

Spent one night in Kalamazoo with the Detroit Skating Club Beginner Synchro team. Competition was taking place a stones throw from the hotel at K-Wings Arena. Had a block of 15 plus rooms reserved way in advance. Skating time at competition was abruptly changed, and the hotel management and staff worked very hard to keep us in the same type of rooms that we had originally reserved. Kept in constant communication with me to make things work. ALL staff was excellent. Great facility. Provided the team with practice room and a special room for our team dinner. These competitions draw teams from all over the country, so to be able to stay with these folks and to be treated so well was appreciated by all. As soon as date for 2013 is set, we will book here again.

Room Tip: All rooms were super. By the way the beds were great! First time I slept well my first night in a st...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 25, 2012
Thank you so much for taking the time to write a review about your recent experience at our hotel. We are thrilled that you enjoyed our facilities and will be sure to share your positive feedback with ALL our staff. We love when the teams are in town as the youth bring an air of fun that fits our hotel perfectly!

At the Four Points by Sheraton Kalamazoo we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing to stay with us during your trips to Kalamazoo and look forward to having you back next year!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 11, 2012

This was a comfortable hotel in a OK location. Had everything that we needed, although we didn't get a chance to use the pool. Clean facility and room. Plenty of parking. Quiet, comfortable room. Helpful staff.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 25, 2012
Thank you so much for taking the time to post your feedback. It is wonderful that your stay was comfortable, the staff honest and your experience uncomplicated.

It is unfortunate that you were unable to utilize all of our facilities; you will have to visit again in the summer so you can use the pool and soak up some rays on the sun deck!

We look forward to having you stay with us on your next adventure to Kalamazoo!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 10, 2012 via mobile

We had a very good one night stay while traveling to Canada. Arrived early evening on a Wed and we're greeted very warmly by the front desk. Checkin was prompt and courteous. We had a very nice room, very comfortable. Inquired about places for an evening meal and were given a couple of different areas, one being nearby chain restaurants or a number of selections in their downtown area. We opted for the downtown which is about 15 min drive from hotel and were definitely not disappointed. There is a lot of selection within short walking from downtown parking. We ate at an Irish pub, very close to parking, good food, great service. Their downtown area is very nice, lots of shops, restaurants, and seems to be a very bright spot to this community. Had breakfast at hotel the next morning, very good buffet with extras and pricing was reasonable. Stay was very good experience and would definitely recommend to anyone. Would like to have more time to explore the downtown next visit.

Stayed October 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 25, 2012
Thank you so much for taking the time to post your feedback.

You not only loved our hotel but our city which is even more wonderful! Downtown is a charming little place and the restaurant options are awesome! As a hotel we are truly fortunate to be so close to downtown, but also conveniently located to the interstate, best of both worlds!

We look forward to your return to our city, as the Convention & Visitors Bureau put’s it best “We promise, you’ll be back!”.
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Top Contributor
76 reviews 76 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 5, 2012

We spent one night in Kalamazoo, MI after arriving by train from Nevada. We were tired after the long journey cross country, and it was after 10 p.m. by the time we arrived at the hotel. Check in was easy, staff was pleasant and welcoming. The room was basic, but nice and clean. Just what we needed at a decent price.
The parking was free, but unfortunately they do not offer any sort of free breakfast which would have been nice. But there are places to eat nearby. We left in the morning so we didn't have much opportunity to explore the area. It was a nice hotel, good room, and even though our time there was brief, it was enough for me to recommend this hotel to others who are staying in the area.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 24, 2012
Thank you for your nice review after your recent stay with us. We are thrilled you found our location, staff, and facilities accommodating to your travel needs.
Great feedback is always appreciated! Next time you will have to take a dip in our pool or grab a bite in our restaurant!!
We hope we get the chance to welcome you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Kalamazoo

Address: 3600 E Cork St, Kalamazoo, MI 49001 (Formerly Clarion Hotel)
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Kalamazoo 3*
Number of rooms: 149
Official Description (provided by the hotel):
The recently renovated Four Points by Sheraton Kalamazoo offers spacious guest rooms conveniently located near Western Michigan University, Wings Stadium, the Bittersweet Ski Area, and the airport. ... more   less 
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Also Known As:
Clarion Hotel Kalamazoo
Kalamazoo Clarion
Clarion Kalamazoo

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