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“Good experience and value” 4 of 5 stars
Review of Four Points by Sheraton Kalamazoo

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Four Points by Sheraton Kalamazoo
3.0 of 5 Hotel   |   3600 E Cork St, Kalamazoo, MI 49001 (Formerly Clarion Hotel)   |  
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Ranked #9 of 31 hotels in Kalamazoo
Eugene, Oregon
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
“Good experience and value”
4 of 5 stars Reviewed November 11, 2012

This was a comfortable hotel in a OK location. Had everything that we needed, although we didn't get a chance to use the pool. Clean facility and room. Plenty of parking. Quiet, comfortable room. Helpful staff.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 25, 2012
Thank you so much for taking the time to post your feedback. It is wonderful that your stay was comfortable, the staff honest and your experience uncomplicated.

It is unfortunate that you were unable to utilize all of our facilities; you will have to visit again in the summer so you can use the pool and soak up some rays on the sun deck!

We look forward to having you stay with us on your next adventure to Kalamazoo!
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77 people have reviewed this hotel

Traveler rating
    36
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    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 10, 2012 via mobile

We had a very good one night stay while traveling to Canada. Arrived early evening on a Wed and we're greeted very warmly by the front desk. Checkin was prompt and courteous. We had a very nice room, very comfortable. Inquired about places for an evening meal and were given a couple of different areas, one being nearby chain restaurants or a number of selections in their downtown area. We opted for the downtown which is about 15 min drive from hotel and were definitely not disappointed. There is a lot of selection within short walking from downtown parking. We ate at an Irish pub, very close to parking, good food, great service. Their downtown area is very nice, lots of shops, restaurants, and seems to be a very bright spot to this community. Had breakfast at hotel the next morning, very good buffet with extras and pricing was reasonable. Stay was very good experience and would definitely recommend to anyone. Would like to have more time to explore the downtown next visit.

Stayed October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 25, 2012
Thank you so much for taking the time to post your feedback.

You not only loved our hotel but our city which is even more wonderful! Downtown is a charming little place and the restaurant options are awesome! As a hotel we are truly fortunate to be so close to downtown, but also conveniently located to the interstate, best of both worlds!

We look forward to your return to our city, as the Convention & Visitors Bureau put’s it best “We promise, you’ll be back!”.
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Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 5, 2012

We spent one night in Kalamazoo, MI after arriving by train from Nevada. We were tired after the long journey cross country, and it was after 10 p.m. by the time we arrived at the hotel. Check in was easy, staff was pleasant and welcoming. The room was basic, but nice and clean. Just what we needed at a decent price.
The parking was free, but unfortunately they do not offer any sort of free breakfast which would have been nice. But there are places to eat nearby. We left in the morning so we didn't have much opportunity to explore the area. It was a nice hotel, good room, and even though our time there was brief, it was enough for me to recommend this hotel to others who are staying in the area.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 24, 2012
Thank you for your nice review after your recent stay with us. We are thrilled you found our location, staff, and facilities accommodating to your travel needs.
Great feedback is always appreciated! Next time you will have to take a dip in our pool or grab a bite in our restaurant!!
We hope we get the chance to welcome you back in the near future!
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Canton, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 2, 2012

We came in for parent’s weekend at Kalamazoo College and chose to stay here rather than a hotel within walking distance of the college. Mostly because Four Points had a better rate and some of the reviews at the closer hotels weren’t that good. This was our first time here and the staff was very courteous and friendly. The hotel and the room was clean, the beds very comfortable and we loved the big fluffy pillows. They have soap and shampoo dispensers in the shower which I think is a great idea. It’s a very “green” thing to do since most of the little bottles you get in other hotels go to waste. As far as the noise, I travel a lot for business and the noise level in this hotel was no different than most hotels including some 4 star hotels. If you want complete quiet, buy a set of ear plugs. We had room service one of the nights and they were very quick and the food was good. We also had breakfast in the restaurant downstairs and it was OK. I thought it was a bit over priced but not outrageous. The one thing I wished the front desk would have told us when we checked in was that if we chose to have housekeeping skip cleaning our room we would get a daily credit. I don’t remember the exact details but I do remember thinking I would have done it. All in all a very nice place and we will definitely stay here the next time we are in town.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 24, 2012
This is such a fantastic review.
We love to hear when guests truly enjoy our uniqueness. The amenity dispensers were such a great idea and the feedback from guests has been quite positive. Make a Green Choice is our other environmentally conscious program that you had mentioned. Next time you are in the area, or anytime that you stay at Starwood Hotel, our associates would love the opportunity to fully explain the program and the benefits it provides.
Please do reach out the next time you are in town, whether for business or for pleasure- we would love to welcome you back and hope to do so soon!!
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Johnson City, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 20, 2012

Stayed here on a one-night, late arrival, early departure business trip, and have no problem recommending the property to other travelers to this area.

I was greeted very nicely and professionally, checked in with no issues. The room was fine. No issues for me other than the lack of an electrical outlet easily accessible from the nightstands. The bathroom was fine too.

The only negative surprise for me was the breakfast buffet. Very few staff around, which made me think (due to prior experience at this type of hotel) that it was a free buffet. I was wrong. No issues with paying, but the quality was pretty middling and I would have liked to have known more obviously it wasn't a freebie (had I known I would have definitely ordered off a menu).

Aside from that caveat, this is a fine hotel for this location.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 3, 2012
Thank you so much for taking the time to post your feedback. It is wonderful that your stay was comfortable, the staff honest and your experience uncomplicated.

It is unfortunate that the breakfast options were not made clear to you and that your experience was less than perfect.

We look forward to having you stay with us on your next trip to Kalamazoo so that you can try some of our amazing breakfast creations.
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Plymouth, Michigan
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed October 20, 2012 via mobile

This hotel is off the highway and easy to get to. It has plenty of parking and fast food locations just a short drive away. The rooms are small but the beds are comfortable. The place was clean and staff was friendly. Now the main issue and the reason I would never stay here again, NOISE. The rooms walls are paper thin, you can hear every word your neighbors say and they are not talking loud. You hear every door close and every toilet flush. If you need a quiet good nights rest go elsewhere.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 25, 2012
Thank you for taking the time to write and share your experience with us. We appreciate all feedback we receive. I have expressed your thoughts with our maintenance team regarding the noise level that you experienced. It is great to hear that you found the staff and accommodations comfortable.

Thank you again for choosing Starwood hotels for your travels.
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Southern NH
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 18, 2012 via mobile

We stayed just one night last night and it was awesome! The staff at the front desk were all extremely helpful,especially Anastasia. She was very personable, professional,friendly and helped us feel at home and like we were among family.

Our king size bed was very comfortable and the blankets plenty warm.
The breakfast buffet in the restaurant downstairs was excellent.
We have no complaints and look forward to staying here again!


Sincerely,
John and Kara Siwik

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsKalamazoo, Front Office Manager at Four Points by Sheraton Kalamazoo, responded to this review, November 3, 2012
Thank you for your nice review after your recent stay with us. We are thrilled you found our location, staff, and facilities accommodating to your travel needs. Great feedback is always appreciated!
We look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Kalamazoo

Address: 3600 E Cork St, Kalamazoo, MI 49001 (Formerly Clarion Hotel)
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Kalamazoo 3*
Official Description (provided by the hotel):
The recently renovated Four Points by Sheraton Kalamazoo offers spacious guest rooms conveniently located near Western Michigan University, Wings Stadium, the Bittersweet Ski Area, and the airport. ... more   less 
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Also Known As:
Clarion Hotel Kalamazoo
Kalamazoo Clarion
Clarion Kalamazoo

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