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“Front Desk Service is Second to None.” 5 of 5 stars
Review of Radisson Plaza Hotel at Kalamazoo Center

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Radisson Plaza Hotel at Kalamazoo Center
3.5 of 5 Hotel   |   100 West Michigan Avenue, Kalamazoo, MI 49007   |  
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Ranked #3 of 32 Hotels in Kalamazoo
Certificate of Excellence 2014
Saint Joseph, Michigan, United States
1 review
“Front Desk Service is Second to None.”
5 of 5 stars Reviewed February 7, 2012

On my recent trip to Kalamazoo, I elected to stay at the Radisson Plaza in downtown Kalamazoo, and I was blown away by first the high quality of the amenities and secondly by the extremely friendly and helpful front desk staff. The first staff member that I encountered was Ashley from Gobles. I had a few questions regarding the parking situation in the adjacent ramp, without hesitation or question she was able to address my concerns with extreme ease. The second staff member that I came into contact was Alyssa when I went to the front desk to check out. Alyssa extremely helpful in addressing a few concerns that I had with my bill. The service that I received from the above mentioned staff was at a level that I was beyond satisfied with, and I would recommend this hotel based on the the professionalism and helpfulness of the staff alone.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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593 reviews from our community

Traveler rating
    358
    149
    44
    31
    11
See reviews for
105
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed February 1, 2012

I stayed there a few weeks ago and came in very late. I was surprised at the level of service I received. Alot of places I've stayed at had horrible night front desk people who were tired and cranky. But the girls at the front desk here are personalble and you can tell they really enjoy working there. I have to give a special mention to Mary. She took the time to notice that I was staying a couple nights but had a room with two beds. She asked if I would like a room with one bed since I was by myself. When I declined she insisted that she put me in a room with 2 queens. Im glad she did. The view was wonderful and the room was spacious. It was the best stay ever. I highly recomend this hotel.

Room Tip: If you want a room with 2 beds, request a room with 2 queens.
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chicago
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2012

The hotel is amazing! It gives you the feel of a chic downtown hotel in a nice mid west city. The only complaint i had was the price for parking but i will pay it any time for that kind of service. The front desk you can tell has a lot of college kids working it, i was not expecting much to be honest. I'm pretty sure i was checking in right at shift switch over ( there were about 5 of them at the desk) this also made me a little worried that they would be more into there conversations. Let me tell you how wrong i was. I was greeted by about 3 of them all at once. They were great. Ashley and Alicia were very talkative to me right away. They seemed to have a very good working pattern together. I was checking into the hotel late, and as a man who travels for business a lot i know that hotel employees are never excited to be at work late into the night. Once again i was wrong. They were in great moods! Joking around with me, yet making sure my check in was smooth and fast. The guys at valet were great too, Ask for Nate if you valet that guy was fantastic! I went and had a few drinks at the bar inside the hotel with some co workers and stopped by the desk again on my way up to my room to ask for a wake up call and the girls remembered my name and my room number! The staff at this hotel is some of the best. The bar was a little lack on service for such a slow night, and there was no food being served which was a let down. Overall great experience!

Room Tip: Get a room without the sleep number beds!
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 13, 2012

I have stayed at this hotel 6 times in the last year. Rooms are ok, fitness center is excellent, restaurants and location is great for Kalamazoo. My only real complaint is the service. I had 2 terrible experiences and asked for a follow-up from a manager multiple times and never heard anything. The front desk staff is very variable - sometimes fantastic, sometimes snooty and nasty. It depends on who you get. I would not expect a snooty attitude in kalamazoo, so I have been quite surprised with the staff. The rooms also vary in quality. Some of the suites are very lovely, yet other rooms are small and dark. Ask for a suite if one is available and hopefully you will NE fortunate enough to get friendly and helpful staff.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed January 9, 2012

great place, great location, nice rooms and great staff lots of bars in the area.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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smikolay
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 3, 2012

The rooms were very worn when we stayed here, and are in need of a refurb. However, everything was clean and the hotel staff was friendly and helpful. Location is great for easy access to down town. Avoid the attached bar (Burdicks) as the staff there are incompetent (failing to cut off a tab at a stated max, demanding we taste their soda after we sent back a vodka soda that tasted strange)

  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2011

My wife and I spent one night here just before Christmas this year, and the hotel suited our needs quite well. The room wasn't as nice as I expected, but it was more than adequate. The location and connected restaurants/bars exceeded our expectations, as we finished our evening at Burdicks, which was very convenient. I would definitely suggest the Radisson Plaza while staying in Kalamazoo if you don't mind spending a little more for a lot more quality.

Room Tip: We had a corner room, which made for a nice view, but caused the furniture in the room to have to be...
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Plaza Hotel at Kalamazoo Center

Address: 100 West Michigan Avenue, Kalamazoo, MI 49007
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kalamazoo
#2 Family Hotel in Kalamazoo
#2 Romantic Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Plaza Hotel at Kalamazoo Center 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
Welcome to the Radisson Plaza Hotel & Suites of Kalamazoo-winner of the Radisson Hotel of the Year award for 2013! Our highest priority is the comfort of our guests. We deliver the highest quality in lodging, dining, shopping, fitness and spa. We want create an amazing experience and be your "10"! Please let us know how we can best host you. ... more   less 
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Also Known As:
Radisson Plaza Hotel At Kalamazoo Kalamazoo
Radisson Kalamazoo
Kalamazoo Radisson
Radisson Plaza Hotel Kalamazoo Center

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