After reading the reviews here, I was a little hesitant of staying here. I booked anyway. Had to be in Kalamazoo for work. I was pleasantly surprised. The staff was very friendly and very helpful. the free continental breakfast was better than expected. My waffle was delicious! My room was very clean and smelled very clean. Bed was very comfortable. TV was a little dated, but I had to work to do, so that wasn't a big deal.I couldn't ask for a better location.

I think people that write some of the reviews are a little harsh! It's an older hotel, but is very well taken care of. I was expecting patched holes in the walls and people streaking through the hallways. I witnessed neither of those things. I will definitely stay here again the next time I am in town.

PEOPLE....Don't believe everything you read here. Check it out for yourself.

The absolute best thing about this hotel is the beds - they're super comfortable, and they provide plenty of soft, fluffy pillows.

But, sadly, that's about where the good side tapers off. Sure, the elevator works, the staff is somewhat friendly, and they serve an ok breakfast (if you don't mind poor coffee and hard biscuits) but, for every good or decent aspect there is a negative that far outweighs it.

The worst part of our visit had to have been the noise. There were teenagers shouting in the hallway throughout the entire evening and night. There was a party going on in an area open to the lobby - not only adding to the sound levels (I think our room was right above it) but also making it really uncomfortable to enter and leave the hotel through the lobby - I felt like I was crashing their party, though I had no desire to do so. Worst of all, though, was the door leading to the adjoining room. We only had the one room, and there were people from another group in the next, but we could hear every word they spoke through the door(s). We finally had to break down and stuff paper towel in the cracks of the door to mute the sound a bit.

Our bathroom wasn't the greatest, either. There was no hot water for showers in the morning, the lock on the door didn't work, and the height of the toilet was great - if you're a child or just generally short. If you're closer to the 6' mark, however, you might as well be squatting.

Other than that, there were just a few annoyances. Our remote didn't work right, and when it did work, some of the TV channels had little or no reception. My daughter really wanted to go swimming, but when she did, the pool was freezing cold - not heated at all. The vending machines on our floor were sold out the entire time we were there, too - not that we really wanted to pay close to $2 for a 20 oz bottle of soda anyways.

Overall, the room was clean, and the beds were comfortable, and if you're just looking for somewhere to sleep at night, this place is fine. If you're looking for a place to relax, however, you're better off going somewhere else.

Cons:

We checked in and I wanted to pay with cash. The girl working at front desk stated that I couldnt do so and she would have to check me out and back in and it would make the process difficult. Working at a hotel myself, I knew I had the option of paying with cash, and also with not doing so it puts a pending hold on your debit card. We took our pet so the charge was the room charge, pet charge, and additional $20? for incidentials. So in the morning I paid cash. The pending hold on my card remained on hold for 3 days, while traveling, made it difficult. The mirrors in the room were very dirty and the toilet was disgusting! The vanity top was also dirty. Vending only worked on first floor.

Pros:

Breakfast was really good. Alot of choices: Biscuits and gravy, sausage, toast, fruit, waffles, etc. The bed was also comfortable. The lobby area was clean, and breakfast attendants were quick to restock.

For $89 this wasn't a bad place to stay. I had a room with a king bed on the second floor, that was clean albeit a bit sparsely furnished. The air conditioning worked well, but the shower had an overly zealous flow restrictor for my taste. The bed was, to my surprise, really very comfortable and I got a good nights sleep. The Internet sort of came and went despite the very nice checkin clerk who tried to give me a room that was supposed to have a stronger signal. There was a nice breakfast setup by reception and the coffee was just about strong enough (ok, not really but this isn't the Ritz).

My only concern here was about security. I went out the side and back doors to have an occasional cigarette and was astonished to find out that despite having key cards installed, ALL of these doors were unlocked. To me this is just inviting trouble and I would definitely be asking if these were fixed before staying the next time.