The absolute best thing about this hotel is the beds - they're super comfortable, and they provide plenty of soft, fluffy pillows.
But, sadly, that's about where the good side tapers off. Sure, the elevator works, the staff is somewhat friendly, and they serve an ok breakfast (if you don't mind poor coffee and hard biscuits) but, for every good or decent aspect there is a negative that far outweighs it.
The worst part of our visit had to have been the noise. There were teenagers shouting in the hallway throughout the entire evening and night. There was a party going on in an area open to the lobby - not only adding to the sound levels (I think our room was right above it) but also making it really uncomfortable to enter and leave the hotel through the lobby - I felt like I was crashing their party, though I had no desire to do so. Worst of all, though, was the door leading to the adjoining room. We only had the one room, and there were people from another group in the next, but we could hear every word they spoke through the door(s). We finally had to break down and stuff paper towel in the cracks of the door to mute the sound a bit.
Our bathroom wasn't the greatest, either. There was no hot water for showers in the morning, the lock on the door didn't work, and the height of the toilet was great - if you're a child or just generally short. If you're closer to the 6' mark, however, you might as well be squatting.
Other than that, there were just a few annoyances. Our remote didn't work right, and when it did work, some of the TV channels had little or no reception. My daughter really wanted to go swimming, but when she did, the pool was freezing cold - not heated at all. The vending machines on our floor were sold out the entire time we were there, too - not that we really wanted to pay close to $2 for a 20 oz bottle of soda anyways.
Overall, the room was clean, and the beds were comfortable, and if you're just looking for somewhere to sleep at night, this place is fine. If you're looking for a place to relax, however, you're better off going somewhere else.
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- Also Known As:
- Best Western Hospitality Hotel Kalamazoo
- Best Western Kalamazoo
- Kalamazoo Best Western