Unfortunately, my experiences with hotels in the past several weeks have been horrible, due to theft involving staff. The Best Western takes the cake in being the most audacious, unprofessional establishment I've seen in quite some time.
After a lengthy check in, I proceeded to my room,opened the door and the heavy stench of smoke and cologne overwhelmed me. I was already late for a meeting across town, so I decided to take a shower and deal with the smell promising myself to never stay there again. Huge mistake on my part. As I rush out of the bathroom with a towel around me, I notice it's very drafty in the room. I look over the bed and finally see there was a very large window, open to the parking lot and the busy street completely ajar! It didn't have a screen and it was certainly big enough for an adult to climb through. Creeped out at this point, I get dressed, and use the sink to brush my teeth. I wasn't surprised to find the sink was clogged. I decide to head to the front desk to change my room. I won't go through the details of how long it took to get another room or how dismissive and unempathetic the front desk was about wasting my time.
A half hour later, I receive a key to my new room. AGAIN, the room stinks. A musty sort of funk I can't quite put my finger on. Good grief! I walk out of the hotel, fuming, check into another hotel, now an hour late and realizing I stupidly left my sunglasses at the Best Western. The desk attendant takes down my info, and says she'll ring me when she finds out what happened to my glasses. I specified precisely where and when I left them, however I didn't receive a call back. After three separate calls to this hotel, each of them not receiving a call back, I concluded that I would probably never see my glasses again. I made the final FOURTH attempt to call the hotel firmly letting them know that I'm aware my glasses were stolen. The hotel manager dismissively told me that she didn't find any glasses and ended the conversation claiming that since I was in two different rooms, I didn't know where I left them.
So now, I'm out over a hundred dollars for a lousy hotel room, a 350 dollar pair of Gucci glasses, and my sanity.
My advice is to proceed with caution if you need to stay in this hotel. Lock up your valuables, insist on a clean, safe room and don't expect service of any kind. The staff is unfortunate and disheveled looking at best. I don't understand why a major hotel chain would hire people who are so incompetent and slovenly. Clearly they're not paying the staff enough if they have to steal from their patrons. Be aware!
You might have a better chance of getting a clean room if you sleep in the maid's closet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.