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“What I expected” 3 of 5 stars
Review of Best Hospitality Inn Kalamazoo

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Best Hospitality Inn Kalamazoo
2.0 of 5 Hotel   |   3640 East Cork Street, Kalamazoo, MI 49001 (Formerly BEST WESTERN Hospitality Inn)   |  
Hotel amenities
Ranked #19 of 31 hotels in Kalamazoo
Mississauga, Ontario
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“What I expected”
3 of 5 stars Reviewed August 14, 2012

We were driving to Chicago, and this one night stay was fine. The staff at the front desk was very helpful and friendly, and the breakfast the next morning was fine. The rating for this hotel was 2 1/2 stars, and that's exactly what it was. The pool was murky, and but the bedding and washrooms were clean. You get what you pay for!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac-BestWestern, General Manager at Best Hospitality Inn Kalamazoo, responded to this review, August 15, 2012
Thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Denver, CO
Top Contributor
87 reviews 87 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 8, 2012

We had to go back to Michigan a couple of weeks ago and stayed at the Best Western again. Once again the staff was EXCELLENT - especially Caitlyn and Taylor at the front desk and Becky who sets-up the breakfast each morning. The cleaning staff was also very friendly every day and went above and beyond (delivering us a small refrigerator to store our toddler's milk.) The pool was clean and refreshing at the end of our long days. Also, the beds were VERY comfortable. I think maybe they have new mattresses. Not at 5 star in looks, (a tad dated looking) but a nice place to stay, for sure!

Room Tip: Not all rooms have refrigerators and microwaves, but they will try to accomodate you if there is one...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 15, 2012

Unfortunately, my experiences with hotels in the past several weeks have been horrible, due to theft involving staff. The Best Western takes the cake in being the most audacious, unprofessional establishment I've seen in quite some time.
After a lengthy check in, I proceeded to my room,opened the door and the heavy stench of smoke and cologne overwhelmed me. I was already late for a meeting across town, so I decided to take a shower and deal with the smell promising myself to never stay there again. Huge mistake on my part. As I rush out of the bathroom with a towel around me, I notice it's very drafty in the room. I look over the bed and finally see there was a very large window, open to the parking lot and the busy street completely ajar! It didn't have a screen and it was certainly big enough for an adult to climb through. Creeped out at this point, I get dressed, and use the sink to brush my teeth. I wasn't surprised to find the sink was clogged. I decide to head to the front desk to change my room. I won't go through the details of how long it took to get another room or how dismissive and unempathetic the front desk was about wasting my time.

A half hour later, I receive a key to my new room. AGAIN, the room stinks. A musty sort of funk I can't quite put my finger on. Good grief! I walk out of the hotel, fuming, check into another hotel, now an hour late and realizing I stupidly left my sunglasses at the Best Western. The desk attendant takes down my info, and says she'll ring me when she finds out what happened to my glasses. I specified precisely where and when I left them, however I didn't receive a call back. After three separate calls to this hotel, each of them not receiving a call back, I concluded that I would probably never see my glasses again. I made the final FOURTH attempt to call the hotel firmly letting them know that I'm aware my glasses were stolen. The hotel manager dismissively told me that she didn't find any glasses and ended the conversation claiming that since I was in two different rooms, I didn't know where I left them.
So now, I'm out over a hundred dollars for a lousy hotel room, a 350 dollar pair of Gucci glasses, and my sanity.
My advice is to proceed with caution if you need to stay in this hotel. Lock up your valuables, insist on a clean, safe room and don't expect service of any kind. The staff is unfortunate and disheveled looking at best. I don't understand why a major hotel chain would hire people who are so incompetent and slovenly. Clearly they're not paying the staff enough if they have to steal from their patrons. Be aware!

Room Tip: You might have a better chance of getting a clean room if you sleep in the maid's closet.
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  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michgan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 6, 2012

OK. SO i spent a few nights here and swam ate the breakfast btw this was for my brothers bowlling tourmunt in poratge michigan. the bad things about this hotel are the rooom walls had black marks all over them and then the pool had this white crap in it(it looked like it was comming from the filter).speaking of the filter it was comming of and me (14) would not go in the deep end because i did not want to get my hair caught in it..........then my dad and i wanted water because we ran out of it and on the first floor all there was, was vitem water witch we hate then I (by my self) went up to the 2nd floor and all there was,was diet coke. next the third floor me and my dad still did not get water that did not even work it took our money and the front desk would not give us it back. the beds were not coftreable at all and on the website it said we could get a fridge but no they said "NO".......... P.S- I was on the first floor room 109

Room Tip: The guets room
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tijuana, Mexico
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 7, 2012

I stayed at this hotel in February.. I didn't write a review because I was so angry about the service and cleaness.

They don't clean your room, including the bathtub, you can leave the food trash everyday and if you don't put it in the trash basket, they won't do it (I purposely acumulated it for several days).

The pool and gym were not available for several days.

At the corridor, in front of the elevator entrance, someone poured something like vanilla milkshake and remained dirty until the next day.

And don't expect so much about the buffet, if you are lucky, may be you'll find scramble eggs instead of cold "boiled eggs". The person responsible for the buffet is the receptionist, so imagine how this person prepares the food, clean tables?, while he/she attends the front desk.

We complained directly with the general manager since the first day, but nothing change the next 9 days...

If you travel that area, there are several hotels next to this hotel and there are also restaurants, so be careful, ok ?

  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2011

I find the staff at the front office very friendly and helpful for the direction of the local attractions. Free buffet breakfast is always nice. Very good rate for my business and pleasure stay there. This is one of the large Best Western that I stay for my trips.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 17, 2011

Stayed here one night on the way to Toronto. We arrived around 2 am to a shouting match in the parking lot between two obviously drunk people. Despite the large size of this hotel, we ended up with our rooms right next to these people. The walls seemed paper thin as we could hear their conversations until around 4 a.m. when they likely passed out. Also, although the hotel is currently non-smoking, I think we were in a room that had been smoking during its previous life. The carpet still smelled of smoke, and the room had an overall musty smell. I would not stay again.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Best Hospitality Inn Kalamazoo

Also Known As:
Best Western Hospitality Hotel Kalamazoo
Best Western Kalamazoo
Kalamazoo Best Western
Address: 3640 East Cork Street, Kalamazoo, MI 49001 (Formerly BEST WESTERN Hospitality Inn)
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 31 hotels in Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Best Hospitality Inn Kalamazoo 2*
Reservation Options:
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