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“Excellent experience” 5 of 5 stars
Review of TownePlace Suites Kalamazoo

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TownePlace Suites Kalamazoo
2.0 of 5 Hotel   |   5683 South 9th St, Kalamazoo, MI 49009   |  
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Ranked #9 of 32 Hotels in Kalamazoo
Cincinnati, Ohio
1 review
“Excellent experience”
5 of 5 stars Reviewed June 10, 2013

I would like to thank the entire staff at the Town Place Suites. I travel a lot and te staff at this hotel goes above and beyond. THe rooms are excellent and if there is any issue the address it right away. They truely go the extra mile for their guests.

Thank you for making my stay a very good experience.

Room Tip: Firs floor rooms are very easy to get in and out of.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

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105 reviews from our community

Traveler rating
    55
    26
    17
    4
    3
See reviews for
51
17
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
North Carolina
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 9, 2013

We spent only one night here and what a relief it was to find it right off the freeway on a dark and rainy night. The recption area is seems small, but it was all that was needed and it allows more room for a small lobby and eating area.

The rooms were spacious, clean and comfortable and the business desk area permitted me to spread out some documents and go to work with the free Wifi.

It was a great place to spend the night on the road.

Room Tip: The Fairfield Inn has a better breakfast.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
1 review
5 of 5 stars Reviewed May 28, 2013

My husband and I stayed here in August of 2012 and very much enjoyed our stay. The location was great, right off the highway and 5 mins to our relatives house who we were down visiting. The rooms were very nice, newer decor and comfortable beds. We had a little kitchenette in our room and were able to make dinner for ourselves instead of going out to eat. Check-in was very quick and easy, and the breakfast was just enough for what we needed.
All in all, it was a great stay and would definately stay here again when we visit the area.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greensboro
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 28, 2013

I called this hotel 3 weeks in advance to make a reservation so that I could be guaranteed a physically handicapped accessible room. When I made the reservation I stated that I need two adjoining rooms with one having an accessible shower and that I needed to be on the ground floor. I was guaranteed that my requests would be granted. But when I arrived at the hotel, I was told that I had two rooms on the first floor and that the rooms were not accessible. It took management at least an hour to find me two rooms on e ground floor and they were not adjoins and they were not accessible. I had to ask for a shower chair and then struggle trying to it my disabled sister into the tub to give her a shower and to make mattes worse the tub was slippery and the shower head was stationary. Also the breakfast the offer was meager to say the least and the water was so soft you could not rinse clean. This was a horrible stay and I would not recommend is hotel to anyone let alone a person with a disability. They were just damn lucky that my sister didn't get hurt while showering and trying to maneuver in her chair in such tight quarters. Wa is the pint to make specials requests and then be guarantee them in the phone but when you show up you don't get what you requested? Housekeeping didn't even replace our towels. We had to go to the front desk several time to ask to floor towels. This was the most horrible stay that I had at a hotel while traveling with my disabled sister. I definitely would no recommend this place to anyone let alone a persons with a disability.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Grand Ledge, Michigan, United States
Top Contributor
76 reviews 76 reviews
15 hotel reviews
Reviews in 39 cities Reviews in 39 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 13, 2013

My husband and I stayed here for two nights and we were very comfortable. The staff are young and very casual and very pleasant. There is no lobby, the check-in area is tiny and congested and the breakfast area is very small but our 3rd floor suite was spacious. The bathroom space was small but functional. Overall, we would pick this hotel again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Whitelaw, Wisconsin
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 7, 2013

Great place for visit with children. Plenty of outdoor/green space to play outside. Nice warm pool area with none slip deck, another plus with kids. Very attentive staff, from front desk, breakfast matron, to housekeeping staff. Large, spacious rooms with a firm comfortable mattress with your choice of pillows, feather or foam. Breakfast has a nice variety of healthy choices. The only negative I have, and the reason I gave an average for cleanliness, is that they allow smokers right outside the main entrance and there are cigarette butts all around the entrance, very unsightly!

Room Tip: Top floor, it felt we had someone jumping on our heads most of our stay.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed May 6, 2013

I am a Marriott PLATINUM member...... so be careful - this is how they treat me.

i checked in friday nite at 1130pm.... and the room was dirty! blankets on couch and bed, pillows tossed about..... someone had partied in there BEFORE i arrived!

i called the front desk.... the moved me to a new room..... it was dirty too! dirty kleenex and cardboard remnants..... etc.

DO YOU KNOW HOW BAD THIS IS!? checking into a DIRTY room? not hidden dirt - i mean SOMEONE HAS BEEN IN HERE DOING SOMETHING DIRT and MESS.

NOT A GOOD PLACE in my opinion....... made me VERY NERVOUS.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Kalamazoo

Address: 5683 South 9th St, Kalamazoo, MI 49009
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#12 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — TownePlace Suites Kalamazoo 2*
Number of rooms: 80
Official Description (provided by the hotel):
TownePlace Suites by Marriott offers extended stay travelers a comfortable home away from home, with features like full stainless kitchens, seperate bedrooms, 24 hour exercise facilities , 24 hour convenience mart, the Marriott Bed package, indoor heated pool, and deluxe continental breakfast. We are right on interstate 1-94 at exit 72 on the west side of Kalamazoo and recently opened 10/07. ... more   less 
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Also Known As:
Towneplace Suites Kalamazoo Hotel Kalamazoo

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