Overnight trip to Kalamazoo. Hotel room was clean and fairly spacious. We reserved a room with a king bed and was surprised to find a king bed and also a hot tub in our room. Also had a microwave and refrigerator. Asked for an extra hour to check out in the morning and was given it...no questions asked. Only reason I didn't give it 5 stars is because there is very little parking and we had to use the empty Burger King lot across the street to park our car (the hotel gave a note to put on our dashboard). Don't really like walking across a busy street to get to the hotel or leaving the car unattended in a dark lot.

Close to the university. Rooms were VERY small. I was made to feel like a pest because I wanted toilet paper and a lamp (with working lightbulbs) on my desk / table. Breakfast (do-it-yourself) was good.

To qualify myself, I travel frequently for business, and stay in hotel rooms about 1/3 of the nights per year. My company booked me into this hotel out of default, because the normal hotel I stay at was booked up. My first impression was that this hotel is in a more run down part of town. There were some little oddities that I encountered here that I have never seen before that put me on edge. The type of things that if you live a large portion of your nights in hotels like I do, raised my eyebrows and made me go, "hmmmmm?". It is apparent that there is enough of an indigent problem in the area that they have to post "No Public Bathroom" signs on the front door (I have NEVER seen this at a nice hotel before), and they lock up the breakfast area to keep people from wandering in, presumably to forage for food, so if you need cutlery for anything, you have to take it out of a "pencil holder" at the front desk.

Another anomaly was the fact I had to put a "parking pass" (like if you were camping) on the dash of my car. I have never seen that before either. Troubles with unauthorized people parking in the lot?

If you are traveling for business and need a reliable internet connection, this is NOT the hotel for you. The wifi is TERRIBLE! It goes up and down every minute or two. Every time you log into the "free" wifi, you are either presented with a 30 second commercial or an online survey. If you do not click the right response, you are not taken to the Internet, but you are made to have to sit through ANOTHER commercial in most cases. With the net going up and down and up and down, you can expect to see a LOT of commercials on their "free" wifi.

When I complained at the desk, the response was "yeah, that's our internet. I can get you a network cable to wire in, though". I told him that did me no good with an iPad. I finally did get a CAT6 patch cable out of my car and hooked my laptop up. Their wired network is just as bad as their wifi, Good luck if you want to watch anything on NetFlix on any of your devices!

On the positive side, the room was sufficiently clean, and in good repair. The hallways and lobby are also in good condition. There is coffee available in the lobby almost all of the time. The staff seems pleasant enough. The breakfast in the morning is OK. The same basic stuff served by all mediocre hotel chains.

One other minor complaint... I have back problems and like to soak it in a hot tub for pain relief. The tubs are TINY...not even wide enough to accommodate the breadth of my shoulders. I am 6'2", 250lbs... not a giant, but a big ol' strapping farm boy. If I cannot fit, someone of considerable size would never make it in and out of the tub.

I guess It is an OK place to stay if you just need a bed for the night, and nothing else is available but I would not use it as a destination getaway. Like I said, the questionable neighborhood was enough to make me pause, since I have had my car broken into at hotels in MUCH nicer areas.

Stayed two nights while visiting the University. It is in close proximity to the University which is helpful but the area is fairly sketchy and we did not feel safe walking around.
We had no issues with the staff and they were helpful directing us to where we needed to go.
Breakfast is included and we felt we paid a fair rate for the room. The hotel does not have a restaurant, but we went to the bar and grill next door and it was good.
We probably won't stay here again as we like to be able to walk around and just didn't feel comfortable doing that here.