Now I need to start by saying I like Bob Evens as a general rules, and the food was good. It was an overall issue with the running of the facility.
This place is within 100 yards of two other places of similar food style. Sophia's pancake house being in the same parking lot. Sophia's had a 35 min wait for a table at breakfast and walking distance away I walked in and 1/2 the tables were empty (first clue). I waited 5 minutes for someone to even ask if I needed to be seated (second clue). The staff was to busy talking to the manager about what they did Friday night to notice I was waiting and so were two people behind me (although it did sound like Friday was a fun night).
When I got my table it took 10 minutes to get a cup of coffee and another 10 to get my order in. Remember the place is half full but fully staffed
17 minutes for me to get my food ( 1 table left before getting food talking about going to ihop ). I heard one couple tell the waitress to tell the cook she was not getting a tip because of the slow cooking.
The food was good when it arrived, but when I was done I had to chase them down for my check ( I waited 15 min with empty plates before I asked for help)
I want to point out 3 things
- the food was good... No issues there
- several Seniors I was talking to said " this is the norm..you just have to be patient here"
- I think it can be turned around
The owners are leaving ton of cash on the table because of bad training.....hope it improves. But if not hope you have time to spare
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