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Americas Best Value Inn & Suites Kalamazoo: Traveler Reviews

2.0 of 5
2615 Airview Boulevard, Kalamazoo, MI 49002
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Americas Best Value Inn & Suites Kalamazoo
Ranked #16 of 31 hotels in Kalamazoo
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22 reviews from our community

    Trip type
Traveler rating
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Date Rating
Kalamazoo, Michigan
1 review
“Friendly and Helpfull”
4 of 5 stars Reviewed October 7, 2012

I have been here many times and I come back everytime, the front desk people are very friendly and helpful. The hotel is clean, the breakfast used to be a hot breakfast, but now its a grab and go which works fine with me since I am always on the go. Beds are comfortable, the rooms are big enough but the bathroom is a little on the small side. Hotel is by the airport but you can not hear the planes which is really nice.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Anonymous900 about Americas Best Value Inn & Suites Kalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, General Manager at Americas Best Value Inn & Suites Kalamazoo, responded to this review
October 30, 2012
Thank you for your positive feedback. We are delighted that you are pleased with our hotel, our staff and our services! Our goal is to ensure that each guest is a happy one ...... and it makes US happy that YOU are! Please visit us again!

Debbie Mahone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Three Rivers, Michigan, United States
1 review
“Awful! Do not waste your money to stay here!!!”
1 of 5 stars Reviewed September 9, 2012

We payed $30 more for the night to have the king bed and jacuzzi suite, there was not a kind bed and the tub was dirty. I cleaned it myself and we went to fill it and we had no hot water. The TV was awful, not only tiny but the colors were distorted and hard to watch. We had no ice bucket, cups, tissues, just half a roll of toilet paper, or wash cloths. We reported this to the night older lady and she did not care, she did not apologize or offer to get us any of these things. When I asked for something to get ice in she said there was not anything unless it was in our room, which it was not. She was just going to write them down for housekeeping for the next person, well I'm glad they'll have everything they need... She was extremely rude and inhospitable. The carpet was not clean, there was a used coffee stirrer on the floor wrapped up in the phone cord, used shampoo bottles with pubic hair on them and an extremely uncomfortable bed with one small squished pillow a piece... hardly a "Royal Suite" as it was titled. This ruined our anniversary and we ended up leaving by 9pm

Room Tip: Do not choose jacuzzi room.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Megan S about Americas Best Value Inn & Suites Kalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, General Manager at Americas Best Value Inn & Suites Kalamazoo, responded to this review
October 30, 2012
Thank you for taking the time to share your experiences with us. We strive to ensure that our guests enjoy their stay. I apologize for the inconveniences you encountered during your stay. We continue in our ongoing efforts to improve guest satisfaction. We have since addressed the issues you expressed regarding television reception, carpeting and housekeeping issues, and invite you to return to see the improvements we have made. Again, thank you for staying, and for idenifying those areas we need to address.

Debbie Mahone
General Manager
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“NEVER AGAIN!”
1 of 5 stars Reviewed September 9, 2012

I have traveled alot over the last 30 years. This was by far the worst exerience I have ever had in a Hotel. 4 nights -- we never had our room made up or clean towels delivered. We had to go to the front desk every evening and ask for towels. We placed our old towels in the hallway near the room door, thinking that surely someone from housekeeping would at least pick them up. They never did. I sent an email to the corporate offices and got an appology -- but they said that the hotel is independantly owned and that they would pass the complaint on to the owners. I never did hear from the owners. It was a low priced room -- $50. I guess that you get what you paid for. I would do a Motel 6 or 8 if I could do it over again. At least the room would get some attention.

Room Tip: go somewhere else
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mark C about Americas Best Value Inn & Suites Kalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, General Manager at Americas Best Value Inn & Suites Kalamazoo, responded to this review
October 30, 2012
Thank you for your feedback. We value the feedback that our guests give, even it it is not as positive as we would like for it to be. We apologize that your stay was less than desireable and we've used your feedback as a tool to evaluate and improve. Thank you again for taking the time to share your experiences and know that we are committed in an ongoing effort to improve our services.

Debbie Mahone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homewood, Illinois
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
3 helpful votes 3 helpful votes
“Comfortable beds and good enough for the the price.”
3 of 5 stars Reviewed August 16, 2012

the lobby and hotel in general are clean and pleasant enough. the hotel room itself was a tad on the shabby side but it had comfortable beds. the location was a nice straight shot to the Bell's Brewery which we were visiting on our Michigan brew tour. All in all, a decent experience and the price is right.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Brooke K for Kalamazoo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, General Manager at Americas Best Value Inn & Suites Kalamazoo, responded to this review
October 30, 2012
Thank you for taking the time to share your comments. We are delighted that you were pleased with your stay. Since our recent re-opening under new management, we have endeavored to deliver a pleasant and enjoyable guest experience. Thanks again for staying, and we welcome you back should you return to the Kalamazoo area!

Debbie Mahone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale
Top Contributor
130 reviews 130 reviews
92 hotel reviews
Reviews in 87 cities Reviews in 87 cities
60 helpful votes 60 helpful votes
“Still needs updating, but the price is right.”
3 of 5 stars Reviewed August 5, 2012

They moved me to a different room, which was okay. The first room had a strange smell, which was different than the strange smell in the hallway, and little to no Wi-Fi signal. The second room was closer to the front desk and had no smell in room or hallway, and a much stronger Wi-Fi.

They have done some updating/repairs since my last visit in 2009 when it was a Lee’s Inn. For $49 a night (coupon at hotelcoupons.com) it’s tough to complain. Breakfast is weak, but two restaurants are within walking distance (Stacy & Theo’s is better than Callahan’s). For good pub grub, walk to Brewster’s (across parking lot) or Fat Tony’s (across the street).

Very close to airport, but did not hear any jet noise in my room during my two-day stay.

Room Tip: Look at room before checking in. If you're not near the front desk, check wi-fi too.
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  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by BJDealer for Kalamazoo
Ask BJDealer about Americas Best Value Inn & Suites Kalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, General Manager at Americas Best Value Inn & Suites Kalamazoo, responded to this review
August 14, 2012
We appreciate your comments as well as your recent stay. Since our recent ownership change, we have been vigorously working to improve the quality and services of our hotel. We thank you for staying and invite you to return and enjoy our continued upgrades. Thanks again for choosing Americas Best Value Inn and Suites-Kalamazoo!

Debbie Mahone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Americas Best Value Inn & Suites Kalamazoo

Address: 2615 Airview Boulevard, Kalamazoo, MI 49002
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 31 hotels in Kalamazoo
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Welcome to Americas Best Value Inn and Suites Kalamazoo. Our beautiful newly-renovated entirely non-smoking hotel is conveniently located just south of Interstate 94, only one half-mile northwest of Kalamazoo/Battle Creek International Airport. We invite our guests to enjoy our complimentary continental breakfast and coffee in our lobby. Take advantage of our on-site fitness center, business center, and guest laundry facility. Our heated indoor pool and hot tub is the perfect place to relax and unwind. ... more   less 
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