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“Not as good as expected” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Kalamazoo

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Country Inn & Suites By Carlson, Kalamazoo
2.5 of 5 Hotel   |   1912 East Kilgore Road, Kalamazoo, MI 49002   |  
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Ranked #17 of 32 Hotels in Kalamazoo
Southern Ontario
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not as good as expected”
3 of 5 stars Reviewed August 13, 2012

A decent hotel, but for the money we certainly expected more. it is showing its age, expecially in the bathroom. And it wasnt as clean as could be expected. Breakfast area was standard but not bad and the hotel is convenient to the highways. Good sized rooms though but that didnt make up for its cleanliness. Bigger rooms means there is more to clean. I think we would look elsewhere before coming back. But we wont cross it off our list.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
    30
    36
    25
    17
    19
See reviews for
57
12
6
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 17, 2012

I LOVE, LOVE, LOVE that this hotel uses real plates, bowls, and mugs for their breakfast. I wish EVERY hotel would do this. Also, for the price, this was a fine hotel.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perrysburg, Ohio
2 reviews
1 of 5 stars Reviewed July 16, 2012

Nasty hotel, dirty, ants and some other mysterious bugs crawling on the walls and some were in the bed. DON'T STAY HERE IT'S A VERY UNCLEAN HOTEL.....

Room Tip: I would not refer this place to my worst enemy!!!
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  • Stayed July 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, August 5, 2012
Thank you for taking the time to post this review. The last thing we want is for our guests to see bugs and to feel our property is dirty. We would like to discuss this further. Please feel free to contact us at CCare@carlsonrezidor.com. We look forward to hearing from you. ~Dana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockwood
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 28, 2012

A nice hotel in a good location front desk staff curteous and friendly,
good beds, and pillows room clean, but hot tub is only luke warm
when mentioned to managment I was given excuses, 2 days later
on our return stop it was still the same.

Room Tip: odd # rooms face airport runway even # are quiter
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Massachusetts
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 13, 2012

I stayed here recently on business and overall, it was enjoyable. I was upgraded to a suite, which I very much appreciated, and the front desk staff were all very friendly. The bed was extremely comfortable -- great pillows! -- and the room was cleaned nicely every day. There were some little oversights -- a lightbulb out in the bathroom that I thought housekeeping would catch and never did -- and leftover signs of the place pre-renovation: a hole in the door, the HVAC unit apparently held together with duct tape, and a stain on the ceiling. Breakfast was uninspired, and the first morning I was there, was out of coffee, fruit, and eggs; only the fruit was refreshed in the 15 minutes I was there. As other posters have noted, there's sound carry-through from room to room. But the location is convenient and I would consider staying again.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City, MI
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 28, 2012

My Mother and I stayed at the Country Inn for two nights while attending a funneral. The room was very nice, clean and comfortable. The staff, more than once sought us out to make sure everything was okay and to ask if there was anything else they could do for us. The deluxe breakfast was amazing, well stocked, Only disappointing features were the pool (which was COLD!) and the jacuzzi (which was out of order the entire time we were there).

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orion, Michigan
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 12, 2012

The hotel is currently being remodeled. I have stayed at other hotels during remodeling but never noticed the contractors. The carpenters were cutting lumber just outside of my window. I heard the circular saws until 10:30 at night. Obviously the owners had no regard for their guests to schedule this kind of work. The hotel was only 20-30 percent full, there had to be a room further away from the construction area than where they put me.
Also, over a three day period, we ran out of hot water every time we truied to shower. I used my Club Carlson points to stay here and usually don't have issues like this at a Country Inn and Suites, but I will never stay at this hotel again.

  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Address: 1912 East Kilgore Road, Kalamazoo, MI 49002
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Kalamazoo 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more   less 
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn

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