Upon arrival to the establishment, we were humorously greeted by Craig. He was very accommodating with directions and condolences as we were there for a funeral. Apparently there is a funeral discount and Craig was more than willing to apply that to our bill.
The room was small but functional for just an overnight sleep. We enjoyed the personalization of the housekeeper on the comment card. The shower was clean and hot, the TV, phone, and thermostat had simple directions, and the desk chair was comfortable.
Even though the premises is old, everything was modernized (with the exception of the mural in the lobby that Craig pointed out to us) The bed smelled and felt clean and he made it possible for our group to stay close in rooms.
Craig definitely made this experience memorable. Number one factor. He was warm, welcoming, and accommodating. He even brought a hair dryer to our room since I forgot mine.
Thank you Craig and Red Roof Inn for making our unfortunate stay in Kalamazoo a bit easier.
Brent and Tracy Clark