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“Not a very nice hotel” 1 of 5 stars
Review of Red Roof Inn Kalamazoo West - Western Michigan U

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Red Roof Inn Kalamazoo West - Western Michigan U
2.0 of 5 Hotel   |   5425 West Michigan Avenue, Kalamazoo, MI 49009-1907   |  
Hotel amenities
Ranked #5 of 32 Hotels in Kalamazoo
Kansas City, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Not a very nice hotel”
1 of 5 stars Reviewed July 9, 2012

Room odor was bad, new mattress and pillows were long overdue. Air conditioner casing was stained and dirty.

  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, July 17, 2012
Thank you for taking the time out of your busy schedule to post a review. We are very sorry that your experience was less than you expected.

Feedback from our guests is always welcome as we strive to continuously improve the quality of our product and services. Please know that we make guest satisfaction our number one priority and that we appreciate your feedback and look at it as an opportunity to improve.

It was truly a pleasure having you as our guest and we hope that you will give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
    121
    66
    16
    10
    12
See reviews for
52
31
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Kalamazoo, Michigan, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 27, 2012

The staff at the hotel were poliet and helpful. Sharon told us about a great place for breakfast. She made us feel very welcome. The room was clean as was the hotel itself. It is located at a great place for anyone traveling on I-94 or 131 and wanting to stay in the Kalamazoo area.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, July 17, 2012
Thank you for taking the time post a wonderful review. We are so pleased that you enjoyed your stay.

I will make sure to share your comments with Sharon and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2012

For the money I paid, $85 p/n, I expected better. The front desk staff were very pleasant. The room appeared clean but little things like hair left in the sink, soda can under the bed and soda splash marks on the bathroom door tend to bother me. I always pull the bedspread off the bed knowing they are never cleaned. The window air unit was either to hot or cold, hard to regulate the temp as it would not always kick in. The beds were not great quality, could feed the springs. I do like how dog friendly they are. They have a nice, large, green grass area (with dog pick up bags) for walking and playing. It is convenient to the interstate and restaurants are within a 5 minute drive. I booked it late and did not have many hotel options. If I did, I would have picked one that was available which offered breakfast because when I pay $85 for a hotel, it usually comes with some type of breakfast. Overall thought: cleanliness is 6 out of 10, but, again, they are pet friendly. It wasn't the worst place we stayed at. It did not have an offensive smell, it was in a good area, and the service was great.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, July 17, 2012
Thank you for taking the time out of your busy schedule to post a review. We are so pleased that you enjoyed the service that you received.

I will make sure to share your comments with our housekeeping staff and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

It was truly a pleasure having you as our guest. We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Des Moines, Iowa, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2012

From our arrival to departure 5 days later the staff went out of their way to make this a dog and peopl friendly experience. Craig was on duty when we arrived, and again when we left, and he could not have been more accomodating! There is lots of room to walk dgs, easy access to
I-94, and the price was great. We will be back!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, July 17, 2012
Thank you for taking the time to post a wonderful review. We are so pleased that you enjoyed your stay.

I will make sure to share your comments with Craig and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We are very happy that we were able to make you and your pets stay an enjoyable one.

It was truly a pleasure having you as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ephrata, Pennsylvania, United States
1 review
4 of 5 stars Reviewed June 19, 2012

CindyVantuyl was great she went out her way tobe very helpful and friendly. Our whole experience was wonderful,a great and relaxing place for us and our dogs. We will do it again, and hope Cindy would be there when we come.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, July 17, 2012
Thank you for taking the time to post a wonderful review. We are so pleased that you enjoyed your stay.

I will make sure to share your comments with Cindy and the rest of our team. We are happy that you felt enough at home to be able to relax and enjoy the dog show.

It was truly a pleasure having you as our guest. We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ypsilanti, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2012

Elizabeth went out of her way to get me checked in early when I arrived in town tired. She is an assett to your hotel and orginazation. I will definetley be staying there again when traveling for work

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, July 17, 2012
Thank you for taking the time out of your busy schedule to post a wonderful review. We are so pleased that you enjoyed your stay.

I will make sure to share your comments with Elizabeth and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

It was truly a pleasure having you as our guest and we look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 7, 2012

For the money (mid 50s for a king, incl tax), this property is a great deal. The rooms are fairly large (over 200 sq ft) and clean, the bed was comfy, and there's a dedicated computer desk with free wi-fi. The room also comes with a microwave and mini-fridge, neither of which I used, but it was nice to have the option. Sharon at the front desk staff was very pleasant and eager to help. I would definitely stay here again.

Room Tip: The king room upgrade costs $4 online and is well worth it.
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, July 17, 2012
Thank you for taking the time out of your busy schedule to post a wonderful review. We are so pleased that you enjoyed your stay.

I will make sure to share your comments with Sharon and the rest of our team. Feedback from our guests is important and we are happy that you enjoyed the value of our Superior King room.

It was truly a pleasure having you as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Kalamazoo West - Western Michigan U

Address: 5425 West Michigan Avenue, Kalamazoo, MI 49009-1907
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kalamazoo
#2 Best Value Hotel in Kalamazoo
#4 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Kalamazoo West - Western Michigan U 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Kalamazoo West Hotel Kalamazoo
Kalamazoo Red Roof Inn

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