This was by far the worst experience I have ever had in any hotel ever. I don't mind worn older rooms, but ours was dirty and reeked of smoke. My friend had paid for the room over the phone with her credit card the day before so when we checked in at 7 p.m. we were told everything was fine. My friend and I (we are both female) were awakened at midnight by a phone call from a new front desk person telling us that there was a problem with the bill. We sleepily told him we would deal with it in the morning since we only had a few more hours to sleep before we had to leave for our conference anyway. Ten minutes later the phone rang again and the same person told us we had to come to the front desk and pay for our room since our credit card had not gone through or they would call the police. Now we were scared. We really did not know if the call was coming from the front desk or someone just wanted us to open the door (the room doors at this hotel all open to the outside). So eventually we got the cash together (We certainly weren't giving them another card#), called the front desk using the 800 # to confirm that it really was coming from the hotel and paid our bill. We explained to the front desk clerk how upsetting it was and all he said was that the guy who had checked us in might not work there much longer because he caused problems and that he had called his boss to see what to do since our card hadn't gone through and his boss told him to call the police. As it turns out whoever took my friends card over the phone had written the # down wrong and if either the person on the phone or the person who checked us in had bothered to run the card then (like we were told they had) we could have caught the problem earlier and this overnight would just have been a stay in the grossest hotel room ever not also the scariest.
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- Also Known As:
- Red Roof Inn Kalamazoo
- Kalamazoo Red Roof Inn