We stay in Kalamazoo 2-3 times a year and tried this hotel for our latest visit. We had a nice experience from beginning to end. Upon arrival the staff was very friendly. Our room was ready early, but it was facing the highway and next to the elevator. The front desk immediately moved us to another available room - thanks, Jennifer!
The room was a good size for a family of three, clean and the water pressure good. The hotel was in the middle of switching out furniture - the 3rd floor was completely done, so no problem for us.
The indoor pool was, by far, the warmest we have experienced. The pool is small and only goes to 5 feet, but it was still great for us.
The breakfast was what you expect with HIExpress: good options, both hot and cold. The eating area was spacious and very clean.
We will stay here again on our next trip to Kalamazoo/WMU. Go Broncos!