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“Friends B Dday” 4 of 5 stars
Review of BEST WESTERN PLUS Kalamazoo Suites

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BEST WESTERN PLUS Kalamazoo Suites
2.5 of 5 Hotel   |   2575 S 11th Street, Kalamazoo, MI 49009   |  
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Ranked #16 of 31 Hotels in Kalamazoo
GreenLeadersBronze level
Indianapolis, Indiana, USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Friends B Dday”
4 of 5 stars Reviewed January 18, 2013

I stayed here with a big group of friends, i am well into my 20's, but when my friends, Girlfriend's, friend, i know a mouth full, but none the less was turning 21, we had to party in a hotel, because many of us were an hour or more away and we wanted to stay safe. We had rooms across from each other and i found the suits we stayed in a great value for the price. The breakfast was not bad, they did have some hot items, but no a buffet by any means. I would stay here again, and i have stayed here before this date. They even gave me a late check out. The only thing that i was not happy about was when i checked out and the lady behind the desk was short informing me of the check out time. I told her i had a late check out and she looked at the paperwork and notice that i did, so all was ok, but she was rude, but one person should not take down everything else.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review, February 18, 2013
Hi Jonathan,

Thanks for taking the time to review the property and leave your comments. We appreciate your business in the past, and hope to see you again in the future. We are always happy to offer a little later check-out if needed, just let us know. I hope that you enjoyed your most recent visit, and your friend had a great birthday.

Thanks again,

Steven.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
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    30
    19
    13
See reviews for
59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Genoa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 15, 2013

We were very disappointed The bed was all worn out, The hot tub had Black mold everywhere and would not turn on, and there was dust and dirt all over the room. We originally booked a two night stay but could not suffer through another grueling night.

Room Tip: Don't waste your money or time stay downtown at the Radisson.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cadillac, Michigan, USA
1 review
5 of 5 stars Reviewed January 1, 2013

The room was a very good value. We appreciated it being animal friendly and conveniently located. It was comfortable and clean. I would definitely stay again. The continental breakfast was a plus value

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review, January 3, 2013
Dear Robert W.,

Wow! Thank you so much for taking your time to leave a review of our property. We appreciate your kind comments, and hope to welcome you back again in the future. Feel free to always inquire about the availability of one of our pet friendly rooms, and we will be happy to accommodate your needs. We always offer the complimentary breakfast, and are going to continue to look for ways to expand and enhance your breakfast experience.

Thanks Again!

-Steven
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West Bloomfield, Michigan
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 20, 2012

We are more Hampton-Inn types, but when driving to Chicago or even visiting our alma mater, this hotel is the top choice. It's an incredible value, and the kids love the breakfast buffet and pool, where the staff doesn't hover over the kids and yell at them for going in the hot tub. It's easy to get to from the highway but set in a quiet street, and the colleges are close. The suite rooms are very nice. The staff is great. We paid $100, which is incredible for a good room that includes breakfast. Highly recommend.

Room Tip: book a suite
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review, January 3, 2013
Thank you so much for your comments!

We appreciate you taking your time to review our property, and are glad to hear how much your family enjoyed our hotel. Be sure to mention the WMU Discount on your future stays, as this is always offered for students, family, and graduates. I am happy to hear that you enjoyed our pool and hot-tub, and I wanted to let you know that we also just refinished these, I am sure you will enjoy the new appearance and feel.

Take Care,

-Steven
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Big Canoe, Georgia
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 15, 2012

This suite facility looked better on the outside than it was on the inside, although a large tub sitting ontop of a patio table with dozens of cigarette butts is not a good way to greet guests. Over the past 15 years we always selected BW's, but after a few bad experiences tended to go elsewhere most recently. But when we learned that BW had begun rating their hotels with three levels we were anxious to experience this facility since it is one of their top-rated. We were disappointed! This facility was either built cheaply, or it had a very poor remodeling. First thing we noticed was that the floors were not level and creaked terribly. In addition the noise from the equally creaky floors above was disturbing. Fortunately there were no kids above us! The bathroom remodel was sloppy at best with a messy paint job and over-use of caulking to "resolve" maintenance problems. The redo of the bathroom floor was equally sloppy, obviously done by someone who didn't know what they were doing when laying tile. Center section of the suite was large with sofa but it didn't even have lighting if you wanted to relax and read. In addition the carpeting appeared in need of a cleaning and the mattress could only be described as lumpy. We looked forward to staying at a PLUS location but found it to be nothing more than a poorly contructed shell which has experienced a terrible face-lift. We were with a group of about 15 others and the comments from others while at breakfast sounded very similar to what we were thinking. We won't be returning.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kalamazoo Suites

Address: 2575 S 11th Street, Kalamazoo, MI 49009
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Kalamazoo Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary continental breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more   less 
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Also Known As:
Best Western Plus Kalamazoo Hotel Kalamazoo

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