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BEST WESTERN PLUS Kalamazoo Suites: Traveler Reviews

2.5 of 5
2575 S 11th Street, Kalamazoo, MI 49009
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BEST WESTERN PLUS Kalamazoo Suites
Ranked #14 of 31 hotels in Kalamazoo
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72 reviews from our community

    Trip type
Traveler rating
    25
    17
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    12
    5
Date Rating
Traverse City, Michigan, USA
1 review
3 of 5 stars Reviewed January 14, 2013

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Best Western

Ask RAYMOND W about BEST WESTERN PLUS Kalamazoo Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Cadillac, Michigan, USA
1 review
“Good value.”
5 of 5 stars Reviewed January 1, 2013

The room was a very good value. We appreciated it being animal friendly and conveniently located. It was comfortable and clean. I would definitely stay again. The continental breakfast was a plus value

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ROBERT W about BEST WESTERN PLUS Kalamazoo Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
January 3, 2013
Dear Robert W.,

Wow! Thank you so much for taking your time to leave a review of our property. We appreciate your kind comments, and hope to welcome you back again in the future. Feel free to always inquire about the availability of one of our pet friendly rooms, and we will be happy to accommodate your needs. We always offer the complimentary breakfast, and are going to continue to look for ways to expand and enhance your breakfast experience.

Thanks Again!

-Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sturgis
1 review
5 of 5 stars Reviewed November 23, 2012

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Best Western

Ask TAMARA H about BEST WESTERN PLUS Kalamazoo Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
January 3, 2013
Tamara,

Thank you for your business and taking the time to comment on our property. I am glad to hear that the staff was accommodating, and the room was nice.

Since you liked the whirlpool so much, next time you are in town let us know and we will be happy to get you a complimentary upgrade.

Best Regards,

-Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
West Bloomfield, Michigan
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
“Best choice for short stays in Kalamazoo”
5 of 5 stars Reviewed November 20, 2012

We are more Hampton-Inn types, but when driving to Chicago or even visiting our alma mater, this hotel is the top choice. It's an incredible value, and the kids love the breakfast buffet and pool, where the staff doesn't hover over the kids and yell at them for going in the hot tub. It's easy to get to from the highway but set in a quiet street, and the colleges are close. The suite rooms are very nice. The staff is great. We paid $100, which is incredible for a good room that includes breakfast. Highly recommend.

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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LawyerMommy100 about BEST WESTERN PLUS Kalamazoo Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
January 3, 2013
Thank you so much for your comments!

We appreciate you taking your time to review our property, and are glad to hear how much your family enjoyed our hotel. Be sure to mention the WMU Discount on your future stays, as this is always offered for students, family, and graduates. I am happy to hear that you enjoyed our pool and hot-tub, and I wanted to let you know that we also just refinished these, I am sure you will enjoy the new appearance and feel.

Take Care,

-Steven
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Big Canoe, Georgia
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“"We were disappointed!"”
2 of 5 stars Reviewed November 15, 2012

This suite facility looked better on the outside than it was on the inside, although a large tub sitting ontop of a patio table with dozens of cigarette butts is not a good way to greet guests. Over the past 15 years we always selected BW's, but after a few bad experiences tended to go elsewhere most recently. But when we learned that BW had begun rating their hotels with three levels we were anxious to experience this facility since it is one of their top-rated. We were disappointed! This facility was either built cheaply, or it had a very poor remodeling. First thing we noticed was that the floors were not level and creaked terribly. In addition the noise from the equally creaky floors above was disturbing. Fortunately there were no kids above us! The bathroom remodel was sloppy at best with a messy paint job and over-use of caulking to "resolve" maintenance problems. The redo of the bathroom floor was equally sloppy, obviously done by someone who didn't know what they were doing when laying tile. Center section of the suite was large with sofa but it didn't even have lighting if you wanted to relax and read. In addition the carpeting appeared in need of a cleaning and the mattress could only be described as lumpy. We looked forward to staying at a PLUS location but found it to be nothing more than a poorly contructed shell which has experienced a terrible face-lift. We were with a group of about 15 others and the comments from others while at breakfast sounded very similar to what we were thinking. We won't be returning.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Emily H about BEST WESTERN PLUS Kalamazoo Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Kalamazoo Suites

Also Known As:
Best Western Plus Kalamazoo Hotel Kalamazoo
Best Western Plus Kalamazoo Hotel
Address: 2575 S 11th Street, Kalamazoo, MI 49009
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 31 hotels in Kalamazoo
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary continental breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more   less 
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