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“Not worth the cost” 2 of 5 stars
Review of Country Inn & Suites Jackson

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Country Inn & Suites Jackson
2.5 of 5 Hotel   |   3506 O'Neil Drive, Jackson, MI 49202   |  
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Ranked #5 of 11 Hotels in Jackson
Jackson, United States
1 review
“Not worth the cost”
2 of 5 stars Reviewed July 28, 2014

Bed was lumpy, sheets were very threadbare, shower rod about to fall off the hinges, wall paper peeling. There was a noticeable amount of air freshener throughout the hallways and elevator that was overpowering.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites Jackson, responded to this review, August 2, 2014
We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
    23
    14
    13
    10
    5
See reviews for
22
12
4
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toronto, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 15, 2014

Stayed one night at this hotel when we were in Michigan. What a surprise...the rooms were very large and comfortable. The room was set up to accommodate people with disabilities so the room and bathroom were very spacious. Rooms were clean, beds were comfortable and the location was conveniently located beside a highway and close to restaurants. The only area I was not happy about was when I checked in. The reservation was under my husband's name and I was checking in and the girl at the front desk insisted he had to come even thought I showed her I had his passport. Of all the hotels I stayed at, this was the first time I could not check us in on my husband's reservation. Also the hotel offered complimentary WIFI but we keep getting an error message "too many subscribers are logged in, please try again later".

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Greenwich, Rhode Island
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 1, 2014

I stay here when I travel to our facility in Michigan. It's a great location near restaurants and work. However, the hotel is older and definitely needs some updates AND soundproofing. I could hear the man next door snoring all night! Rooms are very clean. However, there is no restaurant so you have to go out for dinner. They have a basic breakfast buffet in the morning.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mount Vernon, Washington
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 18, 2014

The workers here are friendly but the place is getting a little dated. I stay here regularly for work and have been doing so for over eight years. The rooms are not as sound proof as I would like but the beds are comfortable. When I stayed here last (June 2014) the AC in my room was not working quite right. It would cycle on and off but not really get cool. The breakfast is adequate and the coffee is pretty good. I will likely stay here again because it is close to the office I visit.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Phoenix, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 6, 2014

We found this hotel by chance as we were passing through and were very pleased . The hotel was very clean and the the staff could not be more accommodating, especially Jessica upon check in and Nancy in the b'fast area in the morning. I highly recommend this hotel.

Stayed June 2014, traveled with friends
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Waukesha
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 28, 2014

I can overlook nearly anything if the staff is attentive. Our check-in required some room changes at our party's request. The staff was very understanding and switched us around with no issues. We only anticipated one nights stay. However there was a medical issued that required a second night. The staff held a room for us and was very efficient.

We did not use pool. The rooms were clean and quiet, even the one by the pool on the second night. The breakfast area is too small for the weekend traffic.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Frankfort, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

Highs...Service was good enough. Room was clean. Room was comfortable. We both slept well.
Lows...Room had some nicked up furniture. Breakfast room is too small, limiting both selection and seating. Because of that, 4 stars instead of 5. But still a very good value overall.

Room Tip: Top floor please.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Jackson

Address: 3506 O'Neil Drive, Jackson, MI 49202
Phone Number:
Location: United States > Michigan > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites Jackson 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Country Inn & Suites Jackson Hotel Jackson
Country Inn And Suites Jackson
Country Inn Jackson
Jackson Country Inn

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