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Holiday Inn Express Hotel & Suites Iron Mountain
2.5 of 5 Hotel   |   1535 North Stephenson Ave, Iron Mountain, MI 49801   |  
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Ranked #5 of 11 hotels in Iron Mountain
Milwaukee, Wisconsin
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“OK”
4 of 5 stars Reviewed July 22, 2013

Overall, a nice hotel. Staff was friendly, & helpful. Breakfast was "OK", but had to wait for awhile
due to a BUS LOAD full of guest that had to eat also. Will check with staff prior to booking. Too many people made it difficult. Rooms were very nice & comfortable. Pool was clean, but no "hot tub". Would do it again the next time in Iron Mountain.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 people have reviewed this hotel

Traveler rating
    16
    19
    3
    2
    1
See reviews for
7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Top Contributor
94 reviews 94 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 21, 2013

I recently stayed for 2 nights and was generally satisfied. If you are expecting the Hilton..you will be disappointed. With that said, the rooms were clean. The breakfast was good. I was a little upset that when we arrived at 1 pm, we were not allowed to check in until 3 pm. While I understand that check in time was 3, when there are NO cars in the parking lot, I find it hard to believe that they can't quickly get a room ready for us.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review, August 7, 2013
Dear Wyblea,

Thank you for taking the time to complete a review on your stay. It is great to know that our rooms were of convenience for you and the breakfast served met your expectations. However, I apologize that the check in experience was sub standard. We take all feedback seriously and your feedback will help us improve our efforts.

I hope we get the chance to host you again at a future date.

Best Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 15, 2013

We chose to stay at this hotel over the others listed for Iron Mountain and we are very pleased with our decision. The hotel was easy to find, near several good restaurants, clean, quiet, and comfortable. Breakfast was typical and quite filling; hey have a really cool pancake machine that we got a kick out of. I would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Top Contributor
116 reviews 116 reviews
62 hotel reviews
Reviews in 64 cities Reviews in 64 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed June 30, 2013

This Holiday Inn Express is very clean and well maintained. Would have given the hotel 5 stars if hot tub were available. Upgrade needed for refrigerator and microwave.
- Hotel easy to find
- Check In was fast and accurate
- Very nice and accommodating staff
- Large rooms are very clean and well maintained
- Windows open (3 inches) to allow fresh air
- New HIX bedding - very comfortable
- 3 stories
- Quiet
- Free Wi-Fi: Solid 6 Megs with no disruptions
- Standard room does not have a refrigerator or microwave - unusual for HIX
- Good Water Pressure but Shower head is located too high above the tub
- Good HVAC with continuous fan (white noise)
- Flat HD with plenty of channels
- Indoor Pool / No Hot Tub
- No eateries within walking distance
- Nice work desk

Would recommend this HIX to my fellow road warriors.

Safe Travels!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waukesha, Wisconsin
Top Contributor
126 reviews 126 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed May 5, 2013

Because our two old grandson, the apple of our eye, lives in Iron Mountain, MI, we visit frequently. We usually stay just one night because of our working schedules. That aside, we have stayed in all of the hotels there, with the exception of one. By far, this is the best hotel experience in the area. Large rooms, free Wi-Fi, super clean, great breakfast, and helpful staff. I really love this place for our stays in the UP. The only thing missing is a hot tub/whirlpool, but with all of the latest research on infectious diseases, it's best that they didn't have it included in their pool area. The lobby is also a nice place to relax while the grandson is napping. Very comfortable bed, it meets all boxes to be checked. Stay there, if you are in the area.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelynne, Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review, May 7, 2013
Dear Bags22,

Thank you for taking the time to review your stay with us and for highlighting the exceptional service that was provided to you by a member of our staff. We are glad that you find our property the best in Iron Mountain, we strive for that with every guest experience.

We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices.

But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your review. We are committed to total guest satisfaction and we look forward to your next visit.

Jocelynne Reid
Manager
Holiday Inn Express & Suites
Iron Mountain, M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Circle Pines, Minnesota, United States
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 25, 2013

Lovely, clean and bright hotel. Very friendly and helpful staff. Quiet. Fitness room could be brighter and one of the two treadmills was not operational but it certainly sufficed. Great breakfast spread with many good choices. Would stay again if I had to return to the area.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelynne, Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review, January 28, 2013
Dear HilaryFox12,

Thank you for taking the time to review your stay with us. Thank you also for highlighting the exceptional service that was provided to you by a member of our staff.

We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices.

But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your review. We are committed to total guest satisfaction and we look forward to your next visit.

Jocelynne Reid
Manager
Holiday Inn Express & Suites
Iron Mountain, MI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norway, Maine
Top Contributor
80 reviews 80 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 19, 2013

I was at the hotel for four nights on business. I travel frequently and often have trouble sleeping. However, slept great every night. Beds and pillows were comfortable. Room was clean and had everything that I needed. The staff at the front desk were exceptionally nice. I originally was put in a room on the first floor but I found that the windows didn't lock and I was not comfortable staying in the room. The ladies at the office immediately found me another room on the second floor. The breakfast buffett in the morning was nothing fancy but it had a nice selection (eggs, bacon, oatmeal, cold cereal, fruit, toast, pastries, bagels, coffee and juice)... and it is included in your stay. Good location - close to stores, restaraunts, gas station, etc. I would not hesitate to stay there again.

Room Tip: If you stay on the first floor, check the windows to ensure they latch as they can be opened from th...
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelynne, Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review, January 22, 2013
Dear Mainesilver1,

Thank you for taking the time to review your stay with us. Thank you also for highlighting the exceptional service that was provided to you by a member of our staff. We have addressed the issue of the lock and it has been replaced. Thank you for bringing it to our attention.

We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices.

But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your review. We are committed to total guest satisfaction and we look forward to your next visit.

Jocelynne Reid
Manager
Holiday Inn Express & Suites
Iron Mountain, MI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Iron Mountain

Address: 1535 North Stephenson Ave, Iron Mountain, MI 49801
Phone Number:
Location: United States > Michigan > Upper Peninsula > Iron Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 hotels in Iron Mountain
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Iron Mountain 2.5*
Official Description (provided by the hotel):
Located in the Upper Peninsula of Michigan, Iron Mountain is a beautiful and historic town located within minutes of the Wisconsin border. Travelers to the Iron Mountain area will find restful, 100% non smoking accommodations at the Holiday Inn Express Hotel & Suites which is located near the best of Iron Mountain's attractions. You will find getting to our Iron Mountain hotel is easy as we are conveniently located on US2/ 141/ M95. Many of Iron Mountain's largest businesses are located within a few minutes of our hotel. M.J. Electric, BOSS Products, Systems Control and Oldenburg Group Incorporated are just a short drive from our hotel in Iron Mountain. For special events or meetings, the Antoine Room has everything you need to host a successful event. Conveniently located adjacent to the hotel, the Antoine Room can host up to 300 attendees. For the leisure traveler, our Iron Mountain hotel offers convenient access to many outdoor attractions. In the winter months, Pine Mountain Ski Hill and Norway Mountain Ski Hill are both prime locations to ski. Pine Mountain is also home to one of the world's largest man-made ski jumps. In summer months, blaze a trail at Piers Gorge Whitewater Rafting & Hiking Trails or enjoy a round of golf at nearby Oak Crest Golf Course or TimberStone Golf Course. ... more   less 
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Also Known As:
Holiday Inn Iron Mountain
Iron Mountain Holiday Inn

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