This review is of the customer service of American Oak Resort.I didnt stay at the resort so i know nothing of the rooms or chalets. I do know that the owner himself has no customer service skills or respect for his customers. My girlfriend and i went to american oak to rent a pair of jet skis on Sat morning around 10 am.We talked to the owner who said they were cleaning cabins and to come back after 11.We said fine and then returned at noon.We were then told that the jet skis had been rented and that we should call back in a couple hours. Seriously?We returned around 12:30 and were then told to call back in a couple hours to make a reservation.Ok I knew at this point we were way beyond my comfortable level of dealing with someone, but my girlfriend really wanted to go jetskiing. So she calls back and sets up a "reservation" for 4 o'clock. We arrived at the office to find it full of people checking in for the weekend. The owner was checking them in and in my opinion being very rude. Apparently there was an issue with a deposit and he was telling them they need to get a copy of their bank account to prove they had paid their deposit. The whole check in process for them was totally disorganized and they themselves were getting upset. Then the owner proceeds to tell that they need to take off their shoes in the cabins and they need to vacumn every day and wash the dishes or they will be charged the cleaning fee. Totally rude. So back to my situation with the jetskis. We sat in the office waiting for 45 mins while these people checked in.(no problem they were there first) When it's our turn i tell the owner were here for the jetskiis. He gets on the phone and asks someone if the jetskiis have been returned. He then hangs up and tells us that they have not been returned yet, I asked him what we were supposed to do because weve been there three times already and have a reservation for 4 o'clock. He told us that if the previous people didnt come back there was nothing he could do. No apology nothing.So we left.The whole conversation was very rude and he acted as if we were bothering him and wasting his time, The hardest part to swallow was he had six jetskiis sitting in the driveway on trailers that im sure he could have put in the water if he wanted to.I was a small buisness owner that is very versed in customer service and the at the Oak resort customer service is nonexistent.Please save your valuable time and avoid this buisness.We ruined our complete saturday on vacation dealing with these rude and inconsiderate people.
- Also Known As:
- American Oak Hotel