We just stayed there for the weekend, and came away somewhat perplexed. We paid $190/night (after AAA discount!) and felt that in some respect, we were sold an experience worthy of a $50-night motel. The room was all right, clean enough, with a decent large bed, but the toilet paper was sandpaper-ish, the bed itself lumpy and the shampoo a caustic, eye-burning Pantene. The breakfast was, however, what really teed me off. Not a single donut or Danish, not a can of whipped cream to go with the waffles to offset the tasteless batter, terrible cheap coffee and juice, and, what was the most egregious thing of all--one high chair for the four or five families with babies that were trying to have breakfast there. ONE?! Seriously? What does it cost to outfit the breakfast room with basic wooden high chairs? We ended up eating as fast as we could and giving the chair to the next family trying to balance a squirmy toddler on the lap while drinking coffee. Oh, and the high chair was disgusting--it hadn't been wiped down and washed this age and was sticky with syrup. I'm going to be lodging a complaint with Mariott--I really do feel like my family received no value at all for the money we spent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I want to thank you for taking the time to express your concerns regarding your recent visit to the Holland Fairfield Inn. We want our guests to have the best stay possible where everything exceeds their expectations. I am sorry that was not the case during your stay. I want to assure you we understand the issues that you expressed and are taking steps to alleviate those problems and improve our hotel. We are scheduled to begin a complete renovation in early September 2012. When completed, we will have a new breakfast menu with more hot items. We will be renovating all of our guest rooms, lobby, and breakfast area, and will be adding an exercise room. We are excited about our renovation and with our continued efforts to improve. We hope that you keep the Holland Fairfield Inn in mind next time you stay in Holland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.