I typically don't give any hotel a 5 mark because there are always problems, but I really did like the Hampton Inn in Holland in pretty much every way. We completed a 2-night stay in May 2012 for my father's 70th birthday party, which coincided with Tulip Time. :/ Ugh. There were all sorts of guests in the hotel for this reason, but even still, our experience was great.
PARKING: The hotel is easily accessible, approximately two blocks east of US 31 on Felch. The property has a drop off for check-in and out, baggage carts and ample free parking on site.
CHECK IN: I had a great check in experience at the hotel. One of my days was at a higher rate than the other, and when my desk representative asked if there was anything she could do to make my stay better I told her she could lower my rate and she did! She lowered my rate for the high day to the lower rate when I asked. Whether that's because I'm a Hilton member or not, I don't know, but thumbs up for awesome customer service. We also got a package that included free drinks and other assorted freebies for the hotel, of which we took advantage. (Worst martini I've ever had, tho!)
Note: I was aware of the negative reviews from various other guests but frankly I'm glad the hotel has some policies in place, if they still do. I travel all the time, have two awesome kids and have made tons of memories with them, yet never once have they run through a hotel hallway screaming or making ungodly messes in the pool area like what happened during our stay. And I VERY much appreciate the adults only late pool time, which my sister and I took advantage of after the boys were upstairs watching a movie/sleeping. Kids are great...I have them...but sometimes some of us just want to swim without someone screaming in our ears or jumping and splashing everywhere. So this Hampton gets bonus points for making rules other people might hate but which are appreciated by tired working parents whose kids are well behaved. :)
ROOM: Our room was in the middle of a hallway on an mid-level floor. I thought the room was gorgeous...one of the nicest rooms asethetic-wise I've ever had in comparable level hotels. Spacious bathroom, microwave and fridge, it even had a little balcony you could open, although it was still very chilly at this time of year and we didn't. The staff had even done towel origami with our towels. :-) The room was very clean and comfortable. A little tight with two beds, but even still, the beds were very comfortable and we enjoyed the space.
I marked down rooms for one reason: noise. The room itself was beautiful, but OMG not soundproof. The people in the room next to us stayed up talking, loudly, until about 3 AM and we had to listen to every word. Note to self: don't talk loudly in hotel rooms where strangers will hear your business. We checked in with the desk downstairs, but they told us those people had checked out and we didn't have anyone next to us the second night. Night 2 was far better than the first, but Hampton should consider better soundproofing.
FACILITIES: This Hampton location has a well-equipped workout facility which we used and an unbelievable double-level glassed in indoor pool area. The upper deck is all tables overlooking the lower level and the lower level has a table tennis table and other games as well as the pool, which is large and clean, but slippery. They also have a beautiful outdoor hot tub which we used. It was very cold outside, but the hot tub was well-kept and in great condition and the night was beautiful. It was worth the chilly walk to and from the pool area. My kids had a great time and we utilized the pool area extensively.
BAR: We received free drink tickets as part of our stay. The bar is right off the pool and is "themed." Oy. If you are a man past his prime on a bad business trip looking for the stereotypical bar scene, this one is for you! The bartender was very nice to us, but she did give us looks when we ordered a glass of wine and a gin martini. Apparently they're not used to someone ordering something other than a Bud Light. They couldn't even make me a gin martini. We paid extra for mixed drinks (a vodka martini) b/c our tickets did not include them and we wished we hadn't. This is more a place for the cooler set; it's no Pops for Champagne. But I didn't mark down for it; it was irrelevant to our stay and hey, free drinks.
MEALS: The hotel offers free breakfast for guests. The breakfast area was large in my opinion, but because it was Tulip Time, packed. We were 4 sitting at a 2 table due to some careless choices by other guests. The food, however, was more than adequate. They had standard fare and my picky sister didn't much care for everything, but frankly given that I travel pretty extensively and see all sorts of free breakfasts, I thought it was well-appointed. The staff worked endlessless to clean up after not so careful guests and it was always stocked. I thought it was great for a free breakfast and the staff were friendly and did a wonderful job.
Just like with your family, you can't pick who you stay with at big hotels. Any bad experience on this trip came from the other guests, not the facility or the hard-working staff. I gave this one a 5 because had I been there when it wasn't crowded, I wouldn't have wanted to leave. If they had a better rate, I would stay here instead of at my parents' home! So rare to find that in a hotel, I had to do a review.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.