This coffee shop has long been a favorite, but I've been going less due to the long, slow lines in the past couple of months. We used to see 2-3 baristas making coffees and 1-2 taking orders, but lately we've seen just one making the specialty coffees; so frustrating. If you aren't in a hurry the coffee is very good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 9, 2013
We always try to staff "appropriately" to insure customers don't wait any longer than is reasonable for our business. Sorry you had to wait longer than usual. We did have an extremely busy year and the best holiday season of our business, so while we are thankful for being busy, we also realize we always have things to work on.
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Thanks you for you comments. I have shared them with my manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.