My wife and I have been loyal take-out customers for well over two years. Up until today it has our Tuesday & Friday night spot for dinner. Placed our order & went to pick it up as usual. Told hostess my name and order was brought up. And then the wait began....customers leaving were checked out while I waited and my dinner order was siting there getting cold. Finally, after waiting 15 minutes while others kept coming up and helped before me, I told the hostess to cancel my order. She replied, "I have it right here."
So I went to my car and called and asked to speak to the manager. The hostess knew it was me and I told her to tell the manager I was a long time customer and needed to talk with him. She came back on the line and said, "I'm sorry but he is too busy right now."WHAT?!?!? THE MANAGER IS TOO BUSY TO TALK TO A CUSTOMER?!?? I left my name & number. Twenty minutes later I called back and was told, "THE MANAGER IS TOO BUSY TO TALK TO YOU."
My conservative estimate is that I have spent $3,600 in the last two years. I wonder what you have to spend there to gt a return call from the manager. Guess it doesn't matter what I've spent because APPARENTLY THEY DON'T VALUE THEIR CUSTOMERS! Oh, and it's been over an hour and I'm still waiting for a call from the manager.
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