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“Not a 3 Star” 2 of 5 stars
Review of BEST WESTERN of Hartland

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BEST WESTERN of Hartland
2.0 of 5 Motel   |   10087 Highland Rd (M-59), Hartland, MI 48353   |  
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Ranked #1 of 1 Hotels in Hartland
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Not a 3 Star”
2 of 5 stars Reviewed January 6, 2014

Hotwire rated this a 3-Star hotel. It was clean and the staff was friendly but it is NOT a 3 star. It is a 2 star motel. The rooms have external entrances and the pool is in a different building (it was winter during our stay). The hotel, I suppose, is fine if you just simply need a room to sleep in but I would not recommend it for any time of getaway, romantic or family. We ended up leaving because we were so disappointed with the 3-star rating. It is not on par with a Marriott or Holiday Inn.

Room Tip: Right next to freeway and rooms open up right to the parking lot so it's a bit noisy. Don't...
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Q, Manager at BEST WESTERN of Hartland, responded to this review, January 8, 2014
Trip Advisor Member :ilikeworldtravel

Thank you for your feedback. I am sorry to hear that you did complete at our property. We strive to provide a great guest experience for all of our guests. Please note that all of our property photo's are posted on our website, your booking website, and trip advisor's website. Although having an exterior corridor is not ideal, it is not something we can change. We provide a clean room for a value price with many amenities. I hope you reconsider and stay with us in the future.

Safe Travels!

Joe Q
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81 reviews from our community

Traveler rating
    43
    21
    9
    6
    2
See reviews for
27
20
3
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
White Lake, United States
1 review
5 of 5 stars Reviewed December 25, 2013

Clean room, amenities great, but the best part is the professional, polite, and considerate staff. They go out of there way to ensure their customers are taken care of. How can it get any better? The people here make this hotel great. You'll want to come back!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Q, Manager at BEST WESTERN of Hartland, responded to this review, December 26, 2013
Kenneth G.

Thank you for choosing our hotel. I am very happy to hear that our team made your stay here an enjoyable one. We do what we can to make sure that all of our guests are treated as if they were guests in our home. Thank you for your kind words, and Happy Holidays!

Safe Travels,
Joe Q.
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Lansing, United States
1 review
5 of 5 stars Reviewed December 12, 2013

Quick and easy check-in and out. Room was clean and comfortable. Staff were friendly, helpful and personable. Breakfast was served early, allowing us to eat before our early departure. We would stay here again.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Q, Manager at BEST WESTERN of Hartland, responded to this review, December 26, 2013
Marilyn W.

Thank you for choosing Best Western of Hartland. I am glad to see that we were able to get breakfast out early for you while you were traveling. I hope to see you the next time you are in the Hartland area. Safe travels and Happy Holidays!

Joe Q
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Swanton, United States
1 review
5 of 5 stars Reviewed December 9, 2013

We have stayed at this Best Western many times for business and pleasure. We are always greeted with a warm smile, great attitude and genuine friendliness by the staff. It can be the dead of Winter or the busy Summer and it never has been a uncomfortable experience in any room. If I had a complaint it would be that the walk back from the pool to our room during the day or night in December can be a bit chilling. But the heat in the room can take the chill out quickly.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Q, Manager at BEST WESTERN of Hartland, responded to this review, December 11, 2013
Joseph F,

Thank you for staying at our property!! I appreciate the positive feedback. I will pass on all of your kind words to our staff. We strive to improve everyday and positive comments like yours make serving our guests that much more enjoyable! Safe Travels!!

Joe Q
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Grand Rapids, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 30, 2013

Went to visit family for the holiday and stayed at this hotel for 2 nights. The hotel was very accommodating and the staff was the very best ever! I would highly recommend this location as there is plenty to do in the area and its location was easy to find!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Q, Manager at BEST WESTERN of Hartland, responded to this review, December 3, 2013
Carol M.

Thank you so much for your kind words! I am happy to hear that you had a great stay at our property. If we can do anything the next time around to make your stay even more enjoyable, please let us know! Safe Travels and Happy Holidays!

Joe Q.
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Howell, Mi
1 review
1 of 5 stars Reviewed November 25, 2013

We lost power and decided to check into a room because we have two young children. As we were literally bringing our bags up to our room, we received word that our power was restored. Best Western refused to let us cancel and refused to offer a discount despite there being only a few cars in the parking lot. So we ended up swimming in their cold pool for 20 minutes and then left. Room was dingy and very worn. Seek accommodations elswhere.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Q, Manager at BEST WESTERN of Hartland, responded to this review, December 3, 2013
Chris A,

I am sorry to hear of your experience at our hotel. I am sure that you will agree that power outages, and other acts of God are out of our control. We always try to accommodate our guests as much as we can including offering a discount. Room & Facility usage would normally constitute a stay at any hotel. We do check our pool temperature on a daily basis and make sure that it reads a comfortable warm temperature.

Thank you,

Joe Q.
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Saline, United States
1 review
5 of 5 stars Reviewed November 13, 2013

They are still married and its already November. Apparently their experience at your Hotel was very gratifying. The rooms are small enough that there was not a lot of chasing around and catching each other must hsve been easy. What else can I say about a wedding night without getting into trouble.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Q, Manager at BEST WESTERN of Hartland, responded to this review, November 14, 2013
Thomas C,

Thank you for sharing your family's wedding with us. We are happy to hear that the couple, and your family enjoyed their stay at the Best Western of Hartland. Best of luck to the newly married, and we hope to see you again in your travels!
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Additional Information about BEST WESTERN of Hartland

Address: 10087 Highland Rd (M-59), Hartland, MI 48353
Phone Number:
Location: United States > Michigan > Hartland
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Hartland
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN of Hartland 2*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Hartland
Hartland Best Western

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