My title says it all, it will be my first and last visit to this hotel. I just got back from a Labor Day weekend trip to see the Beach Boys, who played at the hotel for two nights. I came from NY, which isn't an easy trip, seeing as where the hotel is located. I came only because a friend of mine plays in the band, and I hadn't yet seen the tour this summer.
Check in was quick, and we got the booklets with coupons after going to the Player's Club, we were given a room in the Sun Tower, which is the older tower. It wasn't a bad room, but i'm sure the rooms in the other tower were better. It had 2 queen beds, a table, TV, separate sink outside the bathroom, no safe, ironing board, or even a closet. It had a coffee pot with actual cups, and also two small bottles of water, which were free. There is wireless internet, though they don't advertise it, and so you wouldn't know unless you tried to get a signal. It's a horrible connection, very slow. It actually worked better on my Iphone from within some areas downstairs. The room TV wasn't very good, half of the channels were blurry. It got a good amount of channels, but even some of the major networks didn't come in clear.
We ate at 2 of the 3 restaurants, Firekeeper's, which was good food, great prices, but the service the one time was slow. Then we ate at the Coral Reefe Grille, which was also great prices and good food, and the soda and coffee are complimentary there. I can't comment on Beachcomber's, as we didn't eat there. There's also a stand that had coffee, smoothies, ice cream, desserts etc... that was reasonably priced.
My downside to the hotel was some of the staff members, they were just downright rude, no other way to put it, to be specific, Angela who works over at the concert venue and thinks she has some sort of power and authority, and then some guy who worked as an usher at the venue, I didn't catch his name, though wish I did, I just know he was an older guy with white hair who was on a major power trip. These people treated me like I've never been treated in the 10+ years I've seen the band as my friend's guest. These people didn't understand the word "GUEST", or what it means on a backstage pass, Angela gave me the pass and was even nasty about doing so! The old man was trying to flat out deny me access, saying a lot of people try and get backstage, I was steaming mad, as apparently he couldn't read and understand what "GUEST" meant. I told my friend how much of a hard time and hassle they gave me, it was uncalled for. I chalk it up to jealousy, at least with Angela. In the end though, I did get to visit with my friend backstage, and also some in the casino as well (which I'm sure Angela and the old man would have tried to stop if they could) so I got the last laugh on the rude staff. This all happened on the show's first night, the second night, I just walked right on backstage as I have so many times before.
The hotel's location is in the middle of nowhere, so unless your a local, it's not easy to get to, and there's nothing around. The next biggest town, Escanaba, is about 15 miles up the road and has all the popular chain restaurants and some stores. We did go up there on the second day just to get away from the hotel and ate at a local diner called Rosy's Diner on the main road, good, cheap food and service. The hotel's property does have a gas station and convenience store on the property, so that is a good thing.
Not all of the staff was as bad as Angela and the old man power trip usher, the one maid Saturday morning asked if we'd like anymore water or coffee when she cleaned the room, though it seemed like the maids were in a rush to get you out of the room. There was also 3 of them out in the hall talking on the morning we checked out, they talked for awhile. The girl at the Island Club desk was friendly, as was the front desk staff and restaurant staff. We had problems with the room keys, twice, on the same day, within 2 hours of each other, they didn't work, I got them fixed and they worked once and I had to come down again and get new keys, inconvenient, but the same girl handled it both times and finally they got working again.
There's a gift shop that's open late, and the pool, which I can't comment on. There's no advertised business center, but on the 2nd floor of the Sun Tower is computers for guest use, I don't know if they charged, but it would have been nice had the hotel mentioned they had these. I would assume the Palm Tower had them as well, though I didn't know. The valet is useless, BTW, as when we arrived, the valet guy just stood in the doorway, he didn't want to work, apparently. No problem, as there was plenty of free parking.
I don't have much to say about the casino, but the hidden gem is the free drinks, there's two areas set up with free soda and coffee, so you don't have to get from the server. The slot machines are very tight also, I can't comment on the rest as I only played the slots.
Overall, I wouldn't be back to this hotel, the staff was too nasty and it's just too hard to get to. The good thing about it was the price is right. If you're in the area though, I'd choose the Evergreen Inn a mile up the road.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.