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“Best In Class - Best in Service - Best in Customer” 5 of 5 stars
Review of Residence Inn Grand Rapids West

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Residence Inn Grand Rapids West
3.0 of 5 Hotel   |   3451 Rivertown Point Court SW, Grandville, MI 49418   |  
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Ranked #2 of 6 Hotels in Grandville
Grand Rapids, Michigan
1 review
2 helpful votes 2 helpful votes
“Best In Class - Best in Service - Best in Customer”
5 of 5 stars Reviewed February 4, 2013

I am relocating and have had the pleasure to be a guest here for two months. I have traveled and stayed across many chains. I profoundly recommend this residence inn to all in need. It is absolutley the best hotel i have ever stayed at! It is the welcoming staff that are tending to your every need and want consistently everyday. The management team and all staff are so genuine and considerate. It has been my pleasure to stay here and will always be loyal to Marriott -Residence Inn go forward.

Sincere Thanks~
Mike and Denise

Room Tip: Awesome location near great restaraunts and shopping!
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGRR, Director of Sales at Residence Inn Grand Rapids West, responded to this review, February 7, 2013
Thank you for your kind review of our Hotel! I am so glad that your relocation was a positive experience and that we could assist in easing the burden of moving to a new city. Our staff takes pride in offering the best service in the Grand Rapids Area and we are so happy you felt the warmth of our service.

Please be sure to come back to the hotel and visit as well as let us take care of any friends of family that may be traveling to visit from out of town.

Kind Regards,

Tricia Terkeurst
Director of Sales
tterkeurst@fhginc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    30
    23
    9
    3
    3
See reviews for
27
11
7
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Columbus, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 9, 2012

I returned to the Grand Rapids West Residence Inn for the Thanksgiving holiday to find a relaxing stay during a hectic season. The service, food and hospitality seem effortless by a well trained and courteous staff. The winds were howling outside but indoors the room was comfy and the fireplace made it feel toasty.
Two important things to know for the holiday season:
1. The Riverside Mall directly across the street has every store you can possibly imagine and added to several smaller adjacent malls, all of the discount stores are represented and a sizable number of restaurants. One stop Christmas shopping!
2. Santa Claus (the real one I am sure) is on duty twelve hours a day at the mall but guess where he rests his head and fluffs his whiskers...yup, the Residence!

Room Tip: Pets are welcome, just remember to get your room near an exit or elevator.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGRR, Director of Sales at Residence Inn Grand Rapids West, responded to this review, December 10, 2012
Dear Ohio Wolverine,

Thank you, as always, for your kind review of our Hotel. It is true, Santa does park his sleigh here at the Residence Inn. We look forward to welcoming you back to our Residence Inn when you are in the area next.

Kind Regards,

Tricia Terkeurst
Director of Sales
tterkeurst@fhginc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 20, 2012

It was kind of hard to find at first but the registration and everybody was friendly.
If you ever lived in Grand rapids it is the old 44th street.
Even let me borrow a phone charger as I forgot mine.
they fixed my only problem and it was quiet at night .perfect location for shoppers as the mall is across the street. Close to all kind of restaurants. Will definitely stay again if I return to Grand Rapids.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGRR, Director of Sales at Residence Inn Grand Rapids West, responded to this review, October 22, 2012
Dear MarjNV,

Thank you for taking the time to review our hotel on Trip Advisor. I am so happy you enjoyed your stay in Grand Rapids while at our hotel. I will be sure to share your review with our staff We invite you to return to our Residence Inn any time you are in the area.

Kind Regards,

Tricia Terkeurst
Director of Sales
tterkeurst@fhginc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarnia, Ontario
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

We again stayed at the Res Inn in Grand Rapids. Although they had been sold out the previous night, we were able to check in at 10:45 a.m. The front desk gal, Katie, was pleasant and helpful. Our room was sparkling clean. We shopped at the great mall across the street for several hours, then returned and had a relaxing few hours by the outdoor pool. After cooking a light supper in our room, we watched a great movie on the flat screen tv that swivelled so that you could watch if from the kitchen, the living room or the bedroom!
My only complaint (suggestion) is that they upgrade to king size beds. Our breakfast the following morning was very good. Not just a continental type, but choices of eggs, ham, potatoes, yogurt, fruit, waffles, etc. Our checkout was easy and quick. We will definitely return next year!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGRR, Director of Sales at Residence Inn Grand Rapids West, responded to this review, September 6, 2012
Dear Dankat,

Thank you for returning time after time and giving us such high praises. We will celebrate Katie's exceptional service with our whole team. We look forward to welcoming you back to our hotel at any time!

Kind Regards,

Tricia Terkeurst
Director of Sales
tterkeurst@fhginc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 1, 2012

We chose to stay at a hotel near to family about five years ago rather than staying at a relative's home to give a little separation and relaxing to a family visit. We have never been disappointed with our choice of the Residence Inn. For some many reasons, this hotel is definitely our "goto" place to stay in this part of Michigan. It's comfortable, well equipped, rooms are laid out well and the folks who work here are very friendly and helpful. For the third time in a row, our flight arrangements prevented us from arriving on time and the front desk person arranged to change our arrival day with no problems and no penalty. I strongly recommend staying here with family or not, with friends or not, or for business trips at all (I love the free and very accessible internet access).

Room Tip: get a room on the second or third floors to minimize pool noise and use their "Concierge"...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGRR, Director of Sales at Residence Inn Grand Rapids West, responded to this review, September 6, 2012
Dear MikeHSFO,

We are so pleased to hear that we are your number one choice for travel to the Grand Rapids area! Thank you for sharing your experiences with our Residence Inn. We look forward to seeing your return to our hotel soon.

Kind Regards,

Tricia Terkeurst
Director of Sales
tterkeurst@fhginc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Wisconsin
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 28, 2012

I can not say enough about the services provided by everyone at this hotel. Attending my daughters wedding and staying here, made the perfect wedding even better. There was nothing amiss as we all gathered from out of state for the big event.

Room Tip: First floor, handicap rooms are great. Love the 2 bedroom suite on the third floor too.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Residence Inn Grand Rapids West, responded to this review, June 29, 2012
Your kind words are very appreciated! I will be sure to share with our staff about your stay here at our Residence Inn Grand Rapids West.

I welcome you to come back and visit any time you are in Grand Rapids.

Kind Regards,

Tricia Terkeurst
Director of Sales
tterkeurst@fhginc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2012

Had a great stay and in fact just left a short while ago and now headed back home. What a good stay and a fun time. Hotel was great and the staff was very helpful. Mr. Clay was such a helpful young man and really made my mother and I feel welcomed and very comfortable. The housekeeping staff was okay but not great, I once asked a young lady for directions to the Pool area and she said "who knows". But the rooms were clean and the price was good. We will definitely be back to the area and will stay there again for sure. Thanks to Mr. Clay and the rest of the staff for a great stay!

Room Tip: I think that most rooms are good. If you have questions while staying here it is best to talk to the...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGRR, Director of Sales at Residence Inn Grand Rapids West, responded to this review, June 20, 2012
Hello Bobby,

I am glad you enjoyed your time at our Residence Inn. I am so sorry that you were not given all the answer to your questions that you needed from our Housekeeping department. I can assure that this is not the Residence Inn's standard of service. I will be sure to address this with all of our staff to assure that this does not happen to another guest. Thank you for making me aware of this issue.

Secondly, I am very happy that you did feel the warmth of hospitality from our other departments throughout the Hotel. We welcome you back any time you are in the Grand Rapids area!

Kind Regards,

Tricia Terkeurst
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Grand Rapids West

Address: 3451 Rivertown Point Court SW, Grandville, MI 49418
Location: United States > Michigan > Ottawa County > Grandville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Grandville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Grand Rapids West 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Grand Rapids West Hotel Grandville
Residence Inn Grandville
Grandville Residence Inn

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