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“Kyle's great service” 5 of 5 stars
Review of Comfort Inn Airport

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Comfort Inn Airport
2.0 of 5 Hotel   |   4155 28th St., S.E., Grand Rapids, MI 49512   |  
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Ranked #9 of 51 Hotels in Grand Rapids
Alpena, Michigan
1 review
1 helpful vote 1 helpful vote
“Kyle's great service”
5 of 5 stars Reviewed January 22, 2012

I would like to give the highest rating possible to front desk clerk Kyle. Even before we checked into this hotel, I called Kyle due to a mixup in reservations I made through Choice Hotels. Kyle was very courteous and accommodating. He stated he would would work with me to create the outcome that was best for me. When we did check in, Kyle was very polite and made sure we had a room we felt comfortable in. After checkin, we asked him many questions regarding the locale, and Kyle had all the right answers.

It is hard to find such a dedicated employee such as Kyle. Comfort Inn (Airport) in Grand Rapids is very lucky to have such a great employee at their location.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review, January 26, 2012
We would agree 100% -- we are incredibly blessed to have Kyle as a member of our team. So glad he was able to help. We hope to see you soon.
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249 reviews from our community

Traveler rating
    153
    58
    30
    6
    2
See reviews for
88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Any
English first
East Lansing, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2012

The staff members are wonderful: Brett's sincere smile greeted the guests who checked in; and Bo went beyond his call of duty to help us out on all of our requests, and make us feel at home.

The complementary breakfast is excellent, much better than many other hotels' complementary breakfasts.

I truly had a wonderful experience in this hotel!
.

Stayed January 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review, January 26, 2012
Our aim is to make everyone feel special when they come to our property. I'm glad to hear that you were able to take advantage of our breakfast - Yum! I will pass on your complements to Brett and Bo. We're proud to have them on our team!
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Escanaba
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 22, 2012

I have stayed here a number of times. Beds are comfortable, rooms were clean, staff has always been polite, friendly and helpful.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review, January 26, 2012
Thank you for being a regular at our hotel. We look forward to seeing you on your next visit.
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Charlotte, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2012

We have used this property when flying to Florida for a weeks vacation. The service, cleanliness and full breakfast make the trip seamless. When we returned the shuttle was not available and they arranged a cab that was waiting for us when we left the terminal. They covered all the charges. I wouldn't hesitate to use them each time we fly Florida.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review, January 23, 2012
Your review is very flattering. Thanks so much. We apologize for not having the shuttle available when you landed, but are glad to hear that everything went well with the cab. We look forward to seeing you next time you are in Grand Rapids.
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Detroit, Michigan
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 17, 2012

I have been to this hotel on several occasions. The staff is always friendly, professional, and helpful. This past New Year's Eve was no exception. While it was busier than usual, the front desk staff was attentive, and right on "their game". And we cannot say enough about the hard working staff that puts together the breakfast. They start at 4:30am, just to accomodate the early morning flyers!!!! Kudos to the staff!!! Glad to know that outstanding "Customer service" still exists!!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review, January 18, 2012
We can't thank you enough for your kinds words. We pride ourselves on our customer service so it is so encouraging to hear the team stepped up to the plate. Glad you also were able to take advantage of the morning breakfast - its the most important meal of the day. We look forward to seeing you on your next trip to Grand Rapids.
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Kalamazoo, MI
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 13, 2012

Used the Park 'n Fly package. Found this hotel to have the best prices, excellent service and staff. I would like to single out three outstanding employees who deserve special recognition: Bo/Brett/Nik. The reasons are numerous because they each helped me in special ways (i.e., cleaning off six inches of snow, scraping ice from the windows, on-time service to and from airport, ease of reserving room, etc.)

As mentioned, there is a nice breakfast as early as 4:30, which is not available at any of the other hotels I contacted. In addition, the special parking area is well-lighted and security cameras 24/7.

The room was clean, comfortable and affordable -- especially if you compare the airport parking rates. Door-to-door service -- can't beat that.

Plus as an added touch you receive bottled water, cookies, mints.

Certainly recommend this Comfort Inn -- plus the location is perfect -- so many nearby restaurants, shopping, etc. And as an added touch, they served hot soup in the evening!

Not a "Ten" but the excellent service makes it Best Service!

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review, January 16, 2012
Thank You so much for your feedback. It is encouraging to hear that your stay went so well. Vacations are important - so we are thrilled your trip started off on the right foot. We look forward to seeing you on your next adventure.
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Grand Haven, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 4, 2012

The great things about this place -- nice and clean; very early morning breakfast (4:30 AM) for travelers using the airport -- and shuttle service provided. Had coffee mugs instead of styrafoam, halves of grapefruit, good selection of breakfast items. Also had free pizza for snack at night, with punch. Can't say enough good things about this place. Bo, Brett, and the shuttle driver all there to help. Very friendly very efficient. Only bad thing is you can't get points if you use the park and fly shuttle service for airport. Will stay here again.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, January 6, 2012
Thank you for the kind words.It was great to see that you used our Park and Fly package and we hope you had a great vacation. We look forward to seeing you again the next time your travels take you through Grand Rapids

Comfort Inn Team
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Additional Information about Comfort Inn Airport

Address: 4155 28th St., S.E., Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Grand Rapids
#10 Romantic Hotel in Grand Rapids
#15 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Airport 2*
Number of rooms: 107
Official Description (provided by the hotel):
Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at the Gold Award Winning Comfort Inn Airport Hotel. All of our rooms include free wireless internet, flat screen TVs, microwaves, and refrigerators. While traveling can be stressful, you will begin your trip in style as you enjoy our weekday evening hospitality, print off your boarding pass in our business center, and relish a great night sleep on our comfortable beds. From the time our breakfast begins at 4:30am, until we see you off, our staff will work tirelessly to make your stay as relaxing as possible. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn

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