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“Good Place to Stay” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
2.5 of 5 Hotel   |   5401 28th Street Southeast, Grand Rapids, MI 49546   |  
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Ranked #18 of 47 Hotels in Grand Rapids
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good Place to Stay”
4 of 5 stars Reviewed May 6, 2013

The Hotel is located in a nice area, the room We stayed was very narrow but was neat and clean, good for a short stay. The breakfast was Ok - same as with any other Holiday Inn Express. The bathroom door didn't have a lock - not a major glitch if u are alone but if You are with a big family, its kind of hard...! Overall, Its just another good Holiday Inn Express Hotel, nothing bad and nothing fantastic.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielHungerfordGM, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, May 15, 2013
Dear Saju84,
Thank you so much for taking the time to review your recent stay with us! We hope you and your family had a great time in Grand Rapids. We greatly appreciate you letting us know about your door lock so our maintenance could take of the problem in a timely manner. Again, thank you for staying with us.

We hope to see your family again very soon,

Katelin Parmelee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
    82
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    30
    8
    5
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52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 30, 2013 via mobile

Great Staff . Hotel has had a remodel , nice job. Breakfast is ok . But like a lot of IHG you only have so much to work with. Watch for pot holes in the driveway. You have to really look for the hotel. Sets way back.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
611HolidayInnExpress, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, May 17, 2013
Dear Ecoworldtravel,

Thank you so much for your kind words regarding our staff. We are so happy to hear you enjoyed your stay with us. We appreciate you taking the time to write about your time shared at our hotel. We hope to see you back soon!

Thank you!
Katelin Parmelee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed April 25, 2013

This is your basic Holiday Inn Express. The location is not bad as it's right off 28th street, but its a street back which makes it quiet from a traffic perspective. However, the floors are thin and from the first floor you can hear just about everything up stairs.

The rooms are basic suites, but fine. The large safe is nice if you need it and there is a small refrigerator. The water pressure in the shower is fantastic!

The staff is nice and pleasant.

In short, nothing too bad, nothing special.

Room Tip: Try to get a top floor room.
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, May 12, 2013
Dear thebarnmichigan,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Midland, Michigan
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 6, 2013

Our room was very clean and I liked the set-up, with each room being a suite. We had plenty of room with two double beds in one part, a small kitchenette with a microwave and fridge, and a sofa and table in a different part of the room. Check in was quick, and breakfast was good, even though the eating area was overfull. (We took our food back to the room.) The wifi was spotty, but it may have been due to the number of guests. Most of the hotel was quiet, except for the loud teenagers roomed next to us that woke me up at 3:00 a.m. (Not the hotel's fault.) The beds were clean with extra firm mattresses.

I would consider staying here again, especially because of the size and layout of the rooms.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, July 10, 2013
Dear DianeC23,

Thank you for sharing your feedback regarding your stay with us. I am delighted you liked your room accommodations. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Should your travels bring you back to Grand Rapids, we hope you give us the opportunity to host you again.

Kind regards,

Joel B
Case Manager
IHGCare
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Traverse City, Michigan
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 1, 2013

i loved how the room was set up. the couch and table were in a different area away from the beds, for some privacy. not very clean in the bathroom area. sink area was totally missed on one side that had hair from shaving, hair in the shower, and hair behind door on floor. the beds were very uncomfortable and we could feel the springs. the hot tub looked pretty dirty too. the hotel staff was very friendly though

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, April 25, 2013
Dear dagwoods,

Thank you for posting a review of our property. I am pleased you like the room layout. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I sincerely apologize for any discomfort you may have experienced due to the condition of the bed and cleanliness of the bathroom. Your input will be shared with our management team to take into consideration for improvements and future upgrades.

Thank you again for your comments. I hope that you will afford us another opportunity to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Genoa, Ohio
1 review
4 of 5 stars Reviewed March 24, 2013

I want to thank the managment team at Holiday Inn Express for their accomidations.
The location was nice, excellent set up for business travel. Currently in the process of renovating this location. I recommend this hotel, conveniently located near shopping, and many dining choices.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

Stayed the night before flying to Orlando. Nice pool and restraunt. Best part was the shuttle to the airport at 4:30 am. Was able to park our car for a week (included in the price of the room) and they picked us up after our return flight. Staff was helpful and friendly. If you are flying out of GR, I highly recommend the park and stay option.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Grand Rapids
#10 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids

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