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“Excellent Customer Service!!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
2.5 of 5 Hotel   |   5401 28th Street Southeast, Grand Rapids, MI 49546   |  
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Ranked #16 of 52 Hotels in Grand Rapids
Genoa, Ohio
1 review
“Excellent Customer Service!!”
4 of 5 stars Reviewed March 24, 2013

I want to thank the managment team at Holiday Inn Express for their accomidations.
The location was nice, excellent set up for business travel. Currently in the process of renovating this location. I recommend this hotel, conveniently located near shopping, and many dining choices.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 reviews from our community

Traveler rating
    65
    38
    24
    5
    4
See reviews for
38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

Stayed the night before flying to Orlando. Nice pool and restraunt. Best part was the shuttle to the airport at 4:30 am. Was able to park our car for a week (included in the price of the room) and they picked us up after our return flight. Staff was helpful and friendly. If you are flying out of GR, I highly recommend the park and stay option.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Top Contributor
70 reviews 70 reviews
62 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 9, 2013

I have never stayed at a Holiday Inn Express this old. Even though the furniture is OK and they have LCD TVs, the carpeting, bathroom fixtures, wall and AC/heating are old. The rooms are decent sized - very deep but not very wide. I guess this is not unusual for HIEs I have been to.

The staff is nice but the early morning staff are not as friendly - maybe it is too early in the day. I left for work pretty early and not a single day the guy looked up and greeted me.

Sound proofing is not so good between the rooms. One night, the empty room next door's radio went off and I could not go back to sleep. I had to get the clerk to turn it off.

The hotel is near the I-96. The even numbered rooms - especially those with lower numbers, are noisier. The higher numbered ones are near the Meijer store so you can hear things too.

The Internet is inconsistent for some reason.

Room Tip: Odd numbered rooms are quieter.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, January 30, 2013
Dear Want2GoHome,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room amenities.

However, We’re sorry about the noise and the internet connection during your stay. We will address this point and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joliet, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 6, 2012

We got a double Suite which was perfect because we were traveling with a 2 and 4 year old. We were able to put them down for their nap and still watch TV in the front area. The living space was separated by the bathroom and a small kitchenette with mini fridge, microwave, cabinets (which they supplied paper plates, paper towel, and plastic silverware packets. Pool area was perfect for them. Water was a nice temperature in both the pool and hot tub. Pool had towels supplied in the pool area. We stayed on the first floor and have no complaints. Place was very clean. Free breakfast was decent. This hotel was in a great location. Near shopping and a ton of restaurants.

Room Tip: Suite was the same price as a standard double. Would highly recommend a suite over a standard double...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 5, 2012

What a great hotel. It was clean, quiet and the indoor pool and hot tub is nice! Both are the perfect tempature. Complimentary breakfast had many choices as well as coffee and juice. I always found parking close to a door and to be in walking distance to Meijer (you are literally in the Meijer parking lot) is so helpful for anything you need while traveling! Will definitely stay here again in the future!

Room Tip: i believe every room is a suite which is great.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, October 18, 2012
Dear Caribbeantraveler11,
Thank you for taking the time to write a review for our Holiday Inn Express Grand Rapids hotel! We are happy to hear you enjoyed your stay and were able to take advantage of some of our amenities such as the indoor pool, hot tub and complimentary breakfast.
We are indeed an all suites hotel in Grand Rapids, MI and hope to see you again on your next travels to the area!
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St.Joe-Benton Harbor, MI
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 23, 2012

Hidden behind the local Meijer and a Country Inn, and after being sent to the wrong Holliday Inn, we found this little hidden jem. Wife had a conference across the street and a Hotwire hidden deal sent us here, although the GPS had other plans and sent us to a different Holiday Inn. Great staff, really nice breakfast, with good coffee, nice clean room, with two TV's, and they let me keep the room until 2pm while the wife was in her meeting. A+ experience, start to finish.

Room Tip: Lots and lots of restaurants in the area, just head west and take your pick.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Michigan
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 10, 2012

This hotel is tucked in behind the Country Inn and Suites and can easily be missed. We were in Grand Rapids for a soccer tournament and needed a pet friendly hotel for an overnight stay. This property went above our expectations. It was clean, beds were comfortable, breakfast was good and best of all didn't have a "pet friendly smell". The staff was friendly and welcoming. We stayed in a king suite and were very pleased with the layout of the room. Two TVs, a sitting area with lamp and pull out sofa bed, fridge and microwave. We will definitely stay here next year and have recommended it to the other team parents.

Room Tip: First floor rooms are very convenient if you have pets. Just ask the staff when you reserve your ro...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, October 18, 2012
Dear 44J,
Many thanks for taking the time to review our Holiday Inn Express Grand Rapids hotel! We are proud to be a great option for those seeking a pet friendly hotel in Grand Rapids, MI. I am glad to hear you enjoyed the layout of your room, we are fortunate to be an all suites hotel just off from 28th street which provides our guests convenient access to all that Grand Rapids has to offer … including the Gerald R Ford International Airport should your travels take you out of state next time.

We look forward to welcoming you again soon at the Holiday Inn Express & Suites Grand Rapids!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids

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