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“Definite stay” 4 of 5 stars
Review of Clarion Inn & Suites Airport

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Clarion Inn & Suites Airport
3.0 of 5 Hotel   |   4981 28th Street SE, Grand Rapids, MI 49512   |  
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Ranked #32 of 48 Hotels in Grand Rapids
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Definite stay”
4 of 5 stars Reviewed April 28, 2014

A relatively new hotel. Only a couple of things stand in the way of me giving it 5 stars. On the plus side which I suppose is most important,it was very clean, personnel was as nice as could be and it's very conveniently located to restaurants, stores, Starbucks across the street and easy access to the highway. A plus also which we never did was that during the week they apparently have lite dinners available free of charge but was never around to see what they were like. On the down side for us...we stayed 3 nights, after our first nite, we left for the day and when we came back. housekeeping had been there to make the bed and replace towels, however, old cups and glasses were never removed or replaced, no coffee replenished, trash cans not emptied and ice bucket was still full of water. No new soaps or shampoos either. Didn't complain but the next 2 nites were great so maybe it depends on whose cleaning your room. Only other complaint would be that the 2 mornings we went down for breakfast with an hour and a half left on serving time, there was almost nothing available unless you wanted a waffle or yogurt. Wasn't looking for much, just a bagel or English muffin. Trays were empty.
So...to make a long story even longer...we would absolutely stay again just plan on having breakfast out.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie H, General Manager at Clarion Inn & Suites Airport, responded to this review, April 29, 2014
Thank You for your comments. I will take this information to my staff and Make improvements.

Thank You and we look forward to seeing you again!

Debbie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    55
    39
    19
    15
    17
See reviews for
26
31
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47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2014

We held a professional development over the course of two days at this hotel. The staff was very friendly. Everything was the way we planned from the room setup to the hotel itself. Some of our staff stayed at the hotel and they loved it. The rooms offer some great amenities. Overall we all very pleased and I highly recommend this hotel for a small group professional development or meeting.

Room Tip: rooms overlooking the pool area are quite nice
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie H, General Manager at Clarion Inn & Suites Airport, responded to this review, April 28, 2014
Thank You for the nice comments. Call me with anything you need.

Have a great day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Lake, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 10, 2014

We stayed here before our flight out of grand Rapids. Overall nice place. It is convenient with the park and fly and saves you money depending on how long you will be gone. Shuttle service is a breeze and available with just a quick phone call. Breakfast in the morning was nice as well and has fresh fruit.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwood, Missouri
Top Contributor
54 reviews 54 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 27, 2014

My husband and two sons were driving home from Michigan and had vehicle brake issues near Grand Rapids. They needed a hotel so I found one for them. The hotel sent a shuttle to pick them up from the the dealership repair shop which was a real blessing. They enjoyed the shuttle driver. Their rooms were spotless and excellent.

This hotel also has a dinner meal Mon-Thurs which they said was excellent. They felt it was homemade and fantastic (jambalaya type meal). My husband had to work most of the night so spent much of his time in the lobby working. He said the front desk lady was very helpful and even had coffee made for him while he was working. Breakfast was just as good as dinner with freshly made omelets and a myriad of just about anything you could want. My husband spends quite a bit of time in hotels as do I and he said this was a super hotel!

Definitely recommend it!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 17, 2014

Great location near the airport and shopping. They offered free transportation to the airport and the local malls. Clean hotel with a great free breakfast. Friendly staff would happily stay there again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 30, 2013

I typically drive down the night before my flight from GRR and stay a night in a hotel and this time I stayed at Clarion. I was surprised of the value for what I paid compared to the other rates of hotels in the area. Minutes away from the airport and very close to a number of shopping and restaurants in the area. The hotel in my view was updated and the fact that continental breakfast was included in the rate was a plus since now days a number of hotels charge extra for breakfast. I will return again.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Inn & Suites Airport

Address: 4981 28th Street SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 48 Hotels in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Inn & Suites Airport 3*
Number of rooms: 107
Official Description (provided by the hotel):
Completely renovated in 2009, this Choice hotel is big on value. You’ll love new flat panel 32” TVs in every guestroom along with microwaves and refrigerators. Guestrooms also boast all new furniture, carpeting, bedding, wallpaper, sheets, towels, mattresses, and more. A daily breakfast buffet is complimentary as is an evening reception served Monday - Thursday. Complimentary area shuttle service will take you anywhere within a 3 mile radius. Free wireless Internet and outdoor heated pool. ... more   less 
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Also Known As:
Clarion Inn And Suites Airport
Clarion Inn & Suites Airport Hotel Grand Rapids
Grand Rapids Days Inn

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