We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dependable” 4 of 5 stars
Review of Clarion Inn & Suites Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Clarion Inn & Suites Airport to your Saves list
Clarion Inn & Suites Airport
3.0 of 5 Hotel   |   4981 28th Street SE, Grand Rapids, MI 49512   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #32 of 51 Hotels in Grand Rapids
Grand Blanc, Michigan
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Dependable”
4 of 5 stars Reviewed June 7, 2013

We have stayed at this hotel several times in the past 6 months (maybe 12?). The staff is friendly and helpful, the room is clean and the bed comfortable. We usually have a king suite, which is great for us. We especially like that some suites have two full bathrooms. We can sleep in and still be on our way with plenty of time to spare. The breakfast is adequate with a wide variety of foods including eggs, bacon and sausage. I would recommend considering this property when needing a place to stay in Grand Rapids.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

125 reviews from our community

Traveler rating
    48
    36
    16
    11
    14
See reviews for
22
27
12
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Holland, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 7, 2013

I was greeted with a smile and upbeat attuide. Upgrade my room. They have food from 5pm to 7pm. Got a really late check out with no problem. Everything worked in the room. It was clean lobby and nice setup. They dont have a pool but have a card to take to a 'sister' hotel to use their pool n hot tub down the road. I maybe back a 3rd time:)

Room Tip: Best rooms are 244 and 242. its a double room that makes it 2 baths 2 tvs 2 refigertors 2 everything...
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2013

I stayed in Clarion inn grand rapids, hotel for 2 months during business trip. This hotel is trying to cheat my tax refund of $409. The hotel GM promised and gave fake assurance that she is responsible for sending my cheque of the tax returns. But now even after 2 months she even deny to reply to my email or attend my phone call. I REALLY DO NOT RECOMMEND TO PAY ANY ADVANCE CASH TO THIS HOTEL AS THEY DON CARE TO RETURN IT BACK. THEY ARE A PAIN TO AMERICANS FAME.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2013

I stayed in this hotel for 2 months during business trip. This hotel is trying to cheat my tax refund of $409. The hotel GM promised and gave fake assurance that she is responsible for sending my cheque of the tax returns. But now even after 2 months she even deny to reply to my email or attend my phone call. I REALLY DO NOT RECOMMEND TO PAY ANY ADVANCE CASH TO THIS HOTEL AS THEY DON CARE TO RETURN IT BACK. THEY ARE A PAIN TO AMERICANS FAME.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 10, 2013

The "heated pool" is non-existent. Well, there is a pool out there, but no water in it. The room is MUCH smaller than the pictures. You have to go through a somewhat scary stairwell to get to your room. Got a deal from four square when we arrived...for a free upgrade due to this being out first check in but they refused to honor it since we booked through a "third party" (Expedia). We could have had a room like the picture advertised if we booked direct through clarion, which is what I thought the telephone number I had was to.)
I will never stay at a clarion again...especially this one. The staff were not very pleasant nor were they accommodating. We are not impressed what so ever. I'll stick to my usual Hotel 8..they are larger rooms, nicer staff and about $70 cheaper per night. Paying more doesn't always get you more. (Well, not with clarion inn, anyway). The breakfast..I'm almost afraid to try it. They have a make-shift "kitchen" in the lobby where they plan to. Cook the "buffet breakfast" which doesn't look like it will be "buffet" at all. I'm NOT impressed nor will I return. Don't come here!!! There are many hotels around here. Do a little research. Nasty!!! We just found someone's pants in the wardrobe. They obviously don't do thorough cleaning here, either!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie H, Front Office Manager at Clarion Inn & Suites Airport, responded to this review, July 17, 2013
Thank you for submitting your review. We certainly apologize for failing to meet and exceed your expectations during your recent stay. We take the time to listen to your constructive comments so we can continually improve our services. Your suggestions will be used to consider improvements in the future. Thank you again for your valuable feedback and we hope for another opportunity to exceed your expectations!

Kardokh Piromari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 8, 2013

I was in town on business and stayed at the Clarion Inn for 5 days (April 29-May 3rd). Overall I would rate my stay and pretty decent. The rooms were clean and the staff was very friendly and helpful. The breakfast food was OK ( I would rate this hotel just under a Hampton Inn or Country Inn and Suites). Overall I would say that I got my money's worth here and would definitely stay here again if I were to visit the area again.

Room Tip: Skip the Managers hospitality meal from 5-7PM. It isn't worth your time.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tecumseh, Michigan
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2013

I stayed at the Clarion inn on Business and had an awesome stay. I was upgraded to a suite which had two rooms and two flat screen televisions. The room was clean and the staff excellent. While at the hotel, I looked at a few of the other rooms they offer in case I came back to the area and found them all clean and very well appointed. I travel a lot on business and found that this hotel was one of the best prices for a hotel of this caliber I have found in the area. Stephanie at the front desk was very helpful; from getting me a Wall Street Journal, to making sure we were able to find our room.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Clarion Inn & Suites Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Inn & Suites Airport

Address: 4981 28th Street SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 51 Hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn & Suites Airport 3*
Number of rooms: 107
Official Description (provided by the hotel):
Completely renovated in 2009, this Choice hotel is big on value. You’ll love new flat panel 32” TVs in every guestroom along with microwaves and refrigerators. Guestrooms also boast all new furniture, carpeting, bedding, wallpaper, sheets, towels, mattresses, and more. A daily breakfast buffet is complimentary as is an evening reception served Monday - Thursday. Complimentary area shuttle service will take you anywhere within a 3 mile radius. Free wireless Internet and outdoor heated pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Booking.com, Hotels.com, Choice Hotels, Orbitz, TripOnline SA, Cheap Tickets, Odigeo and Tingo so you can book your Clarion Inn & Suites Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Inn And Suites Airport
Clarion Inn & Suites Airport Hotel Grand Rapids
Grand Rapids Days Inn

Owners: What's your side of the story?

If you own or manage Clarion Inn & Suites Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.