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“Great Hotel But...” 4 of 5 stars
Review of Homewood Suites by Hilton Grand Rapids

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Homewood Suites by Hilton Grand Rapids
3.0 of 5 Hotel   |   3920 Stahl Drive, Grand Rapids, MI 49546   |  
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Ranked #5 of 52 hotels in Grand Rapids
Ann Arbor, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Hotel But...”
4 of 5 stars Reviewed October 30, 2013

The hotel is very clean, very nice hotel but do not get a King room unless you are alone - King bed is not a King and is too small for a comfortable night. Breakfast was well done with excellent service from the breakfast staff.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Grand Rapids, responded to this review, October 31, 2013
Dear Margaret S,
Thank you so much for your feedback. I’m delighted to hear you enjoyed our breakfast, and our staff provided you with excellent service. Here at the Homewood Suites by Hilton-Grand Rapids, our top priority is guest satisfaction. Please accept my sincerest apology that your king suite was not to your liking. All of our king suites offer king sized beds along with full kitchens and living areas. We also offer 2 bedroom king suites if you think you might need more space to stretch out and make yourself at home. Please come back and see us on your next trip to Grand Rapids.

Kind regards,
Cassaundra Hickok
Director of Sales
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188 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

Everything was great. The breakfast could have been a little better but that is only because the evening dinner reception was so outstanding that it made the breakfast seem average. We had a 2 bedroom suite and it was bigger than my apartment in New York and my friends place in Paris. Well done Hilton

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this review, October 31, 2013
Hi!
Thank you so much for your kind comments! I am thrilled that you enjoyed our evening reception so much, we hope to wow you next time with our wonderful breakfast as well!
We love our roomy suites, and I'm happy you did too. Our two bedroom suites really let you spread out in style! I am so glad that you had a great experience with us, and look forward to seeing you again when you are in Grand Rapids.

Warm regards,
Cassaundra Hickok
Director of Sales
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Cedar Springs, United States
1 review
5 of 5 stars Reviewed October 27, 2013

When our well went out we were sure where to go . See I do a soup ministry to shut-ins of our church .No water ? Means no soup ...we called and were allowed in early to get our soup started ...which we did ....took the food and the crock pot and had a very good time making the soup ,turkey pasta bu the way .,,I had no worry as I knew the kitchen was fully stocked and clean and so some seniors were still fed the next day ,,per scedule ,thank you to Homewood suites .Well was fixed and water is back and life returns to normal .

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this review, October 28, 2013
Hi John K,
Thank you so much for your kind review! I am so glad that you were able to move your soup ministry temporarily to our hotel when your well went out. Thank you for providing such a great service to members of our community. We would love to see you again, under better circumstances!

Warm regards,
Cassaundra Hickok
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, United States
1 review
5 of 5 stars Reviewed October 24, 2013

The woman at the check in was very knowledgeable and courteous. the hotel was very clean and the rooms were spacious, the front desk woman went out of her way to accommodate my request for in room coffee packets- great property - great customer service and friendly atmosphere

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this review, October 28, 2013
Hi Bernie C,
Thank you so much for the great review! I am so happy that you enjoyed your recent stay here at the Homewood Suites by Hilton-Grand Rapids. We pride ourselves on outstanding accommodations and service, and I am thrilled that you noticed our efforts. We look forward to seeing you again when your travels bring you back to Grand Rapids.

Warm regards,
Cassaundra Hickok
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 23, 2013

Outstanding hotel! Very affordable... Exceeded my expectations! Rooms are clean, spacious, up to date and comfortable. Hotel offered a surplus of amenities. Free breakfast and dinner too! I highly recommend this hotel to all trackers to the GR area! I will definitely stay here again!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this review, October 24, 2013
Hi Nikkifoster,
Wow! Thank you for your fantastic review! We are thrilled that you enjoyed your stay with us. We strive to provide exceptional accommodations and amenities for all of our guests, and we are so happy that we did just that!
We look forward to seeing you again when you return to Grand Rapids!

Warm Regards,
Cassaundra Hickok
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

This hotel was awesome. I loved the new decor and the breakfast was phenomenal. The only thing that could change is the picture on the tv. A lot of Hilton's I've stayed at have HD, but this one does not, which was disappointing. However, the friendly staff and clean rooms made up for it. Rebecca, the GM is awesome! I will definitely be back.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this review, October 31, 2013
Hi avmm3,
Thank you so much for your glowing review! We are in love with our newly renovated rooms and I am so glad that you loved them too! Please accept my sincere apology that our TV channels were not to your liking. I understand how frustrating it can be to not have HD television access. Your valuable feedback will help us evaluate our current service and new service that we can add. We look forward to seeing you again when you are next in Grand Rapids.

Warm regards,
Cassaundra Hickok
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 18, 2013

We love Homewood Suites and the new renovations are wonderful. The breakfast are great and pets stay free. The staff is very nice and helpful. Our family looks forward to going back! The pool is the last thing to be finished in the renovations, which is sometimes in November I think. While we were there, the other hotel across the parking lot allowed us to use their pool.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this review, October 23, 2013
Hi Allen W,
Thank you so much for your wonderful review! We are thrilled that you have experienced another great stay at the Homewood Suites-Grand Rapids. I am glad that you were able to enjoy our delicious breakfast--it is a crowd pleaser! I am so happy that you loved our new guest suites! Thank you for your understanding and patience as we upgrade our hotel. Our pool is currently under renovation, being upgraded to a salt water pool, and our lobby renovation should start later this year! We hope to see you again when your travels bring you back to Grand Rapids.

Warm regards,
Cassaundra Hickok
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Grand Rapids

Address: 3920 Stahl Drive, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Grand Rapids
#3 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Grand Rapids 3*
Official Description (provided by the hotel):
Homewood Suites-by Hilton, is an upscale, yet casual, all-suite residential-style hotel that caters to travelers seeking a homelike hotel experience for a few days or more. The extra space and privacy of the suites, the casual atmosphere, and the many homelike amenities and services ensure guests satisfy their individual need for comfort, flexibility and convenience. All at the price of a high-quality, traditional hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Grand Rapids Hotel Grand Rapids
Homewood Suites Grand Rapids
Homewood Grand Rapids
Hilton Grand Rapids
Grand Rapids Hilton
Grand Rapids Homewood Suites

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