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“Expensive but worth it” 5 of 5 stars
Review of Courtyard by Marriott Grand Rapids Downtown

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Courtyard by Marriott Grand Rapids Downtown
3.0 of 5 Hotel   |   11 Monroe Avenue NW, Grand Rapids, MI 49503   |  
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Ranked #19 of 51 Hotels in Grand Rapids
Flint, MI
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Expensive but worth it”
5 of 5 stars Reviewed July 8, 2013

We stayed here here for the Rush concert at Van Andel arena. We took the skywalk and were in the concert in 5 minutes without leaving the buildings. Hotel was clean and nice, parking was a bit of a pain and costs an extra $15. Lots of restaurants in walking distance and a liquor store. No free breakfast, but there is a restaurant and room service.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review, July 11, 2013
Dear Valued Guest,

Thank you so much for staying with us when you were in Grand Rapids for the Rush concert at Van Andel Arena, and for rating your experience with us. We appreciate you selecting us out of the many hotel options downtown, and hope to host you again when you are visiting the city again!

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Santa Barbara, California
Top Contributor
599 reviews 599 reviews
105 hotel reviews
Reviews in 163 cities Reviews in 163 cities
405 helpful votes 405 helpful votes
5 of 5 stars Reviewed July 5, 2013

Located close to the Van Andel center and lots of restaurants, this is a very nice hotel. There are also quite a few bars and those type places close by. The staff are very polite and the rooms are clean. They include a refrigerator in the room. Very nice!

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 1, 2013

This hotel is in the heart of downtown, within walking distance to good restaurants and entertainment. The staff is friendly and the rooms are clean and reasonably appointed. I found the bed very comfortable with a choice of firm or soft pillows. The towels however are corse, the AC was louder than it should be for a hotel like this, and the sound insulation was inadequate.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 24, 2013

Good location. Nice beds. Bathroom was clean. One of the elevators was broken causing a long line, so we took the stairs, which was fine. The A/C in the bedroom was loud. I didn't check to see if I could turn it off. I don't mind the noise, and I don't mind stairs, but I could see how those two things would annoy some other guests. Something to note was that we couldn't check in right at 3 p.m. and had to wait about 45 minutes. There seemed to be a lot of people checking in at that time and a wedding going on, too. I guess it happens.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review, July 11, 2013
Dear Valued Guest,

Thank you so much for staying with us, and for taking the time to review your experience!

We sincerely apologize for the delay in check-in and malfunctioning elevator during your time with us as well as the loud air conditioner - none of those occurrences are considered acceptable at our hotel. I'm glad that you were still able to enjoy your stay with us, and we would love the opportunity to host you again when you are next in Grand Rapids. We appreciate your feedback and again thank you for taking the time to share it with us!

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, OH
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 24, 2013

We were only going to grand rapids for the day for the Founder's Fest so we arrived really early and we were pleased to be able to check in at noon. This was surprising to me because the hotel was very busy! The location for the downtown restaurants and bars is perfect! Everything is in walking distance. We were not at the hotel very much but it was clean and nicely decorated so no complaints there. I thought the price was a little steep but it is a downtown hotel so i guess that's to be expected...and honestly the location and for being their just for the night life was worth it. Normally i'm a priceline freak and love to get the great deal but because i wanted this specific location i paid the list price on the hotel website. We made a mistake tho and parked in the neighboring hotel's parking garage and paid $23 to leave....i believe i saw that it was $14 or $19 for the courtyard's garage...so watch for that when parking. (they also offered valet but when we arrived the valet area was very busy with check outs)

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llandrillo, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 24, 2013

This was booked for me by a colleague several weeks in advance for a six night stay. The advantages first: if you need to be downtown in Grand Rapids this is a good location, just round the corner from a pleasant area of this fine city. And the bed was comfortable and the staff are polite and friendly.
The 'Bistro' - the only option for food and coffee is OK.
Sadly, apart from that it's downhill. The 'hot' water was never more than warm and the over bath shower was poor - I'd be ashamed to have it in my very ordinary home. The air conditioning system was noisy. For $189 per night, plus taxes, plus $14 for parking this is not great. Oh, and if the parking is full they offer parking a short walk away for $16. I'll be back in Grand Rapids, but not this hotel.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review, July 2, 2013
Dear Valued Guest,

I’d like to sincerely apologize for the inconveniences you suffered during your recent stay with us. We certainly appreciate your patience and understanding while we worked to correct the unforeseen circumstance of our elevators experiencing problems. This truly was a difficult situation for both yourself and our hotel staff; we also appreciate you taking the time to inform us of your stay in our constant strive for perfection. Although our outside elevator company was able to get the elevator up and running by 9:15pm the elevator then experienced further issues starting around 11:50pm and was restored once again by 2:00am. Both elevators have now been fixed and are operating as normal.

I have made our Engineering crew aware of the Air Conditioning noise and hot water inconveniences you unfortunately suffered from as well and asked that they assess and correct these issues promptly.

Again, we absolutely appreciate your feedback and understanding. Please contact our General Manager, Jenifer Cutter, when you are next in Grand Rapids (she has provided her contact information to you directly). She would love to make sure your next stay is a positive one and offer a complimentary upgrade if available.

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2013

If you are a traveler like I am and live in hotels more than your own home, then this is one place you will want to stay given the opportunity. We stayed for a three month job in GR and during that stay we were treated like family. From the front desk staff to the valet everyone was very polite and professional. When looking for the perfect fit for a job as an employer, Marriott has done a great job with their key people here. Kasmin the bartender and her staff (ask for Jes if you are at a table) make you feel like a regular each time you walk in.(They even treated me well when my Blackhawks beat the Deadwings!)
Alexis Baker will make sure that you have everything you need as well as offer some great places to eat and drink in GR. I don't know when she finds time to sleep because she is always there!
I will miss the people in the Courtyard in GR, Great Job!

Hope to see you all in the future, miss the fruit loop milk!

Signed... Oscar

Room Tip: See Alexis B, go to the river side
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review, June 21, 2013
Dear Oscar,

Thank you so much for staying with us while you were in Grand Rapids - we truly enjoyed having you and were glad to have you as a member of the Courtyard family! I have passed on your kind words to Kasmin and Alexis. We are fortunate to have such genuinely hospitable employees, and so appreciate you taking notice. If you are staying in Grand Rapids again, we would love the opportunity to have you again. Fruit Loop milk guaranteed!

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Grand Rapids Downtown

Address: 11 Monroe Avenue NW, Grand Rapids, MI 49503
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Grand Rapids
#16 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Grand Rapids Downtown 3*
Number of rooms: 214
Reservation Options:
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Also Known As:
Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
Courtyard Grand Rapids Downtown
Grand Rapids Courtyard
Grand Rapids Marriott

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