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Courtyard by Marriott Grand Rapids Downtown: Traveler Reviews

3.0 of 5
11 Monroe Avenue NW, Grand Rapids, MI 49503
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Courtyard by Marriott Grand Rapids Downtown
Ranked #19 of 51 hotels in Grand Rapids
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117 reviews from our community

    Trip type
Traveler rating
    28
    59
    16
    10
    4
Date Rating
North Muskegon, Michigan
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Satisfied”
4 of 5 stars Reviewed September 26, 2012

Spent a night here during Art Prize 2012 and was happy with the experience.
We did have a handicapped room so the extra inrerior space could have swayed our opinion. : )
Staff at main desk and bistro were freindly and informative to any questions we asked.
Sports deck on top of parking deck was cool and pool/hottub area was very nice.
Lack of a complimentary breakfast and confusing access to on-premise parking ramp were our only complaints.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 2 more reviews by GREG2305 for Grand Rapids
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review
October 18, 2012
Dear Valued Guest,

Thank you for choosing to stay at our hotel during your time in Grand Rapids for ArtPrize! You chose a fantastic time to be in our city, and we hope you enjoyed the art and culture the event brings. Thank you for sharing about your experience with our friendly staff and about the things you enjoyed about our facility. Please stay with us again soon!

At your service,

C. Smith
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Madison, Wisconsin
Top Contributor
57 reviews 57 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
“Great Location for Downtown Attractions”
3 of 5 stars Reviewed September 23, 2012

I stayed at this hotel for business in September 2012. The location is very convenient for downtown attractions, and the hotel does a good job of serving business travelers. Standard rooms have a good set-up for workspace, and wireless Internet is provided in the room rate. Rooms also include a small sofa, which makes the room more comfortable. Check-in was efficient, and the rooms were clean. Breakfast is not included in the room rate although the property has a restaurant/cafe with a limited menu that is expensive for what you get. The bill was accurate, and check-out was quick. I would consider staying here again if I returned to downtown Grand Rapids, but I would explore other options too.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask RazorTraveler about Courtyard by Marriott Grand Rapids Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review
October 8, 2012
Dear Valued Guest,

Thank you for staying with us while you were in Grand Rapids on business, and for sharing about your experience. Thank you also for your observations and comments on how our guest rooms are set up conveniently for business travelers - we have paid special attention to this through our renovation process and are thrilled you noticed the attention to detail. We look forward to the opportunity to host you again the next time you are in the city.

At your service,

C. Smith
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Rockford, Michigan
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Conference facilities are very good”
4 of 5 stars Reviewed September 21, 2012

Our three day finance conference was held here and I thought everything went well. The room is very large and can accommodate a lot of people. (We had one large room and used 1/2 for meetings and 1/2 for meals.) The food was good but nothing outstanding and only they do not serve Diet Coke (argh)!

Parking was very easy in/out and local folks received tokens to use for parking. Excellent location if you are visiting during Grand Rapids Art Prize! The exhibits are within walking distance from the hotel.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by lynnmrut for Grand Rapids
Ask lynnmrut about Courtyard by Marriott Grand Rapids Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review
October 8, 2012
Dear Valued Guest,

Thank you so much for holding your conference here and for posting this review! We recently remodeled our meeting facilities and are thrilled to receive your positive feedback on them. In addition to providing a convenient location and campus for groups, we are pleased to be offering updated facilities as well. We look forward to hosting you again soon!

At your service,

C. Smith
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Flint, MIchigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great Location for DeVos Center”
4 of 5 stars Reviewed September 18, 2012

We were attending a convention at the DeVos Center, so chose this hotel for its location. The room itself was clean and all the furnishings looked relatively new. As a Marriott rewards member, I was happy to see that requests for additional towels and other items had been provided. The beds were comfortable and we had no problems with anything in the room. The downside of Courtyards is that you have to pay for breakfast. However, we enjoyed our quick meal at the bistro in the morning. The only downside for a quick service option, opposite the restaurant, the service should be much faster. We had to keep going up to the counter to ask for our food items that were delivered separately.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask vcf81 about Courtyard by Marriott Grand Rapids Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review
October 3, 2012
Dear Valued Guest,

Thank you for choosing to stay with us while you were visiting Grand Rapids for your convention. We are thrilled to be able to...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Very disappointing”
1 of 5 stars Reviewed September 15, 2012 via mobile

I stayed 2 nights on business. I travel all the time and rarely have trouble sleeping but did here. Poor ventilation with the AC making lots of noise as it cycled on and off, very uncomfortable bed and walls were paper thin so you could hear all hallway activity. I would not stay here ever again and although the desk clerk was pleasant, I asked for a paper to be delivered in the am of my second night (there was none there my first night) and they said of course could have USA Today (only choice available) and then they did not deliver it. Only good thing I could say here is it was well located and reasonably clean.

Stayed September 2012, traveled solo
Was this review helpful? Yes 3
Ask Kim00 about Courtyard by Marriott Grand Rapids Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review
October 8, 2012
Dear Valued Guest,

Thank you for selecting our hotel while you were in Grand Rapids on business, and for taking the time to share this review. We sincerely apologize for our shortcomings during your stay. We pride ourselves on providing a restful and rejuvenating place for business travelers, and we clearly missed our mark during your stay. We would like to gather more information about your experience to help us improve, so if you would be so kind to contact our Guest Care Manager, Alexis Baker, at abaker@courtyardgr.com to provide more information about your stay, we would really appreciate it. Thank you for staying with us, and we hope we have the opportunity to host you again in the future.

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Courtyard by Marriott Grand Rapids Downtown

Also Known As:
Courtyard By Marriott Grand Rapids Downtown Hotel
Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
Courtyard Grand Rapids Downtown
Courtyard Grand Rapids
Grand Rapids Courtyard
Grand Rapids Marriott
Address: 11 Monroe Avenue NW, Grand Rapids, MI 49503
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Grand Rapids
Price Range: $$
Hotel Class:3 star (3*)
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