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“Could be ok...” 3 of 5 stars
Review of Hawthorn Suites Grand Rapids

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Hawthorn Suites Grand Rapids
3.0 of 5 Hotel   |   2701 East Beltline Avenue SE, Grand Rapids, MI 49546   |  
Hotel amenities
Ranked #30 of 51 Hotels in Grand Rapids
Mississippi
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Could be ok...”
3 of 5 stars Reviewed December 29, 2013

We've stayed here when it was a Residence and when it was a Gateway...and now as Hawthorne. No major problems, but the furniture needs updating and those mattresses, too. The mattress in 421 feels like concrete and with Fibro, it's a killer:( Probably will have to opt for a Sheraton or Marriott next time.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica E, General Manager at Hawthorn Suites Grand Rapids, responded to this review, January 7, 2014
Thank you for your recent stay at the GR Hawthorn Suites by Wyndham. Over the past year we have made many updates and will be continuing to do so over the course of 2014. About half of our mattresses have been updated and will continue upgrades. Please on your next stay request a king size bed to assure you have one of our newer beds.

Jessica E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

Traveler rating
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    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
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English first
Chicago
1 review
4 of 5 stars Reviewed November 5, 2013

We took three rooms in this hotel on a Saturday night. Personnel were very good. Rooms were very comfortable, especially for the price. Breakfast was generous and testy. Exterior needed a little work, but everything else was super.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooke F, General Manager at Hawthorn Suites Grand Rapids, responded to this review, November 8, 2013
We're so pleased to hear that over all you enjoyed your stay with us! Our property has been under new ownership now for just one year and we've done a lot of remodeling and will continue on with our projects to offer our guests the comfort, convenience, and amenities they deserve at a great value. We would enjoy the opportunity to host you again during any future stays in Grand Rapids!

Thank you,
Jessica E
GM
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Traverse City, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2013

Front desk quite friendly and helpful. Exterior uninviting -- especially the rough concrete stairs and old steel railing from parking lot to room. Most everything in room needs updating. Kitchen seemed fine (we didn't use). Kingsize bed was great and seemed newer. Heat was difficult to control -- too hot, mostly. The worst part -- my wife opened a drawer in the bathroom only to find a pair of dirty underwear from a previous guest. Yikes. Will not be returning.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooke F, Manager at Hawthorn Suites Grand Rapids, responded to this review, November 5, 2013
I'm so sorry you were dissatisfied in your stay with us. Our property has been under new ownership just over 12 months now and we're continuing to remodel and upgrade our buildings. We do pride ourselves in friendly customer service and cleanliness, so your bathroom drawer "discovery" is alarming to me and will be addressed immediately. I hope that you alerted the front desk with the situation at hand and they were able to resolve the issue.
Please do reconsider staying with us again in the future, we would love the opportunity to win you over and add you to the list of loyal guests.
Jessica E.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites Grand Rapids

Address: 2701 East Beltline Avenue SE, Grand Rapids, MI 49546
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 51 Hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites Grand Rapids 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Gatehouse Suites Grand Rapids East Hotel Grand Rapids
Residence Inn Grand Rapids
Grand Rapids Residence Inn

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